Problem Solving
PROBLEM
POSSIBLE PROBLEM
POSSIBLE SOLUTION
Trouble assembling
steam mop
1. Difficult to assemble
handle.
1. There are 2 parts to the handle that need to be
assembled together before inserting into the steam mop.
Refer to page 7 of the instruction manual provided for
detailed instructions, including handle adjustment.
3. Difficult to attach mop
pad.
3. Lay the mop pad on the floor and lift the steam mop
head, placing onto the pad. Make sure the stripy side of
the pad is on the floor and attach the mop to the other
side.
4. Difficult to attach
carpet glider.
4. Lift the mop and place the head into the side of the
carpet glider that has space for the mop head. The mop
head rests in the glider and does not click into place.
Filling/Emptying
water tank
1. Difficult to fill water
tank.
1. Press the water tank release button on the main body
to eject the water tank. Unscrew the cap on the water
tank in an anticlockwise direction and remove. Fill up the
tank using the tap, avoiding overfilling. Replace the cap on
the water tank and turn clockwise to secure. You may
need to turn this upside down over the sink to let any
water from the cap drain out. Reattach by clipping the
tank back in.
Note
: Do not use detergents in the steam
mop, this may cause damage.
2. Difficult to empty
water tank.
2. Unplug the steam mop. Follow the instructions for
filling the water tank but empty it rather than putting
water in.
Reduced steam/no
steam is coming out
1. Water tank may not be
filled.
1. Make sure the water tank is filled. Refer to page 8 of
the instruction manual provided.
2. The unit may not be
plugged in properly/the
fuse or breaker may not
be working.
2. Verify the unit is plugged into an approved electrical
outlet and that the fuse or breaker is functioning properly.
Ensure you have waited 30 seconds for the water to heat
up.
3. The power button may
not have been pressed.
3. Push the power button in on the front of the steam
mop. This should illuminate the power indicator light. In
the upright position the mop will not steam. Wait 30
seconds for the water to heat and tilt to begin using the
steam mop.
The indicator light is
confusing
1. The power indicator light illuminates red to show that
the steam mop is plugged in and switched on. It does not
change colour.
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Содержание HPSM2001
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