Holden Acadia Owner Manual (Holden-Localizing-Holden-12561773) - 2019 -
crc - 8/28/18
Customer Information
315
Owner Assistance
Holden Customer Care
At Holden, we want you to be
completely satisfied with your
ownership experience. This applies
to your vehicle and any Holden
representative you may deal with.
Refer below for two options for
seeking assistance with your query.
Holden Dealerships
Holden encourages you to seek
assistance from your Holden
Dealership. Each Holden Dealership
is equipped to manage any sales,
servicing, parts or technical query.
In the instance that you wish to
escalate a query to a higher level of
staff, further options are available
to you.
As a first step, Holden suggests you
discuss any concern with the
relevant Department Manager
(Sales Manager or Service
Manager).
Alternatively, the Dealership
General Manager or Dealer
Principal will also be happy to
assist you.
Holden Customer Care Office
Should you wish to speak to a
Holden representative, you are
welcome to contact the Holden
Customer Care team.
Refer below for operating hours and
various methods of communication.
Operating Hours
Weekdays: 8am
–
7pm AEST
Saturday: 9am
–
1pm AEST
Telephone
Holden Customer Care can be
telephoned from anywhere within
Australia for only the cost of a
local call.
The contact number is:
1800 033 349
Alternatively, you may prefer to
email Holden at:
Written Correspondence
You can also write to Holden at the
address below:
The Manager
Holden Customer Care Centre
GPO Box 1714
Melbourne 3001
Your written correspondence should
clearly outline your concern or query
and include:
.
Your name and address
.
Telephone numbers, both private
and business
.
Servicing dealer's name and
address
.
Vehicle model
.
Vehicle identification number
(I.S.O. VIN), refer to the inside
front cover of the Service/
Warranty Booklet in your
vehicle's glove box
