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To send a request for an estimate for repairs outside the warranty period or where the warranty does not apply,
kindly return to the after-sales service company approved by HoIP Telecom:
a) the Pebbell GPS device or item in question, carefully protected in its original packaging, by registered mail with
proof of delivery. HoIP Telecom informs the purchaser that it is not liable for the loss of the device and does not
repair damage occurring during transport.
b) the original proof of purchase and a copy of the form subscribing to the Pebbell Services, indicating clearly the
name and address of the vendor, the date and place of purchase,
c) either the standard repair form available on the internet site www.pebbell-gps.com dated and signed, or a
letter on ordinary paper giving your details, identifying the product and its accessories (kindly attach the self-
adhesive tab with the product number or write it clearly, giving the IMEI number which you can obtain simply by
contacting: [email protected] and describing the symptoms of the fault.
The estimate issued by HoIP Telecom at your request will be valid for one (1) month.
Should you accept the estimate, the repair indicated on the estimate will be performed as soon as possible and
the estimate will be free of charge.
The invoice corresponding to the estimate and including dispatch costs, where they are payable by you, will be
issued at the same time as the repaired Pebbell GPS device and accessories.
If you do not accept the estimate or fail to reply in the space of one (1) month, the Pebbell GPS device and its
accessories will be returned to you without repairing and the cost of the estimate and the cost of dispatching the
Pebbell GPS device and its accessories will be invoiced as a global and lump sum of fifteen (15) GBP, including
tax.
