Warranty and Repair Policy
Warranty Period:
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”) will be free from
defects in materials and workmanship at the date of purchase by the
Purchaser.
Limited Warranty: Horizon reserves the right to change or modify
this warranty without notice and disclaims all other warranties,
express or implied.
(a) This warranty is limited to the original Purchaser (“Purchaser”) and is
not transferable. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an authorized
Horizon dealer. Third party transactions are not covered by this warranty.
Proof of purchase is required for all warranty claims.
(b) Limitations - HORIZON MAKES NO WARRANTY OR REPRESENTATION,
EXPRESS OR IMPLIED, ABOUT NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE
PRODUCT. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIRE-
MENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy - Horizon’s sole obligation hereunder shall be that
Horizon will, at its option, (i) repair or (ii) replace, any Product
determined by Horizon to be defective. In the event of a defect, these are
the Purchaser’s exclusive remedies. Horizon reserves the right to inspect
any and all equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of Horizon. This warranty
does not cover cosmetic damage or damage due to acts of God, accident,
misuse, abuse, negligence, commercial use, or modification of or to any
part of the Product. This warranty does not cover damage due to improper
installation, operation, maintenance, or attempted repair by anyone other
than Horizon. Return of any Product by Purchaser must be approved in
writing by Horizon before shipment.
Damage Limits:
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT
OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT,
WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY,
NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the liability
of Horizon exceed the individual price of the Product on which liability
is asserted. As Horizon has no control over use, setup, final assembly,
modification or misuse, no liability shall be assumed nor accepted for any
resulting damage or injury. By the act of use, setup or assembly, the user
accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability
associated with the use of this Product, you are advised to return
this Product immediately in new and unused condition to the place
of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict
of law principals).
WARRANTY SERVICES
Questions, Assistance, and Repairs:
Your local hobby store and/or place
of purchase cannot provide warranty support or repair. Once assembly,
setup or use of the Product has been started, you must contact Horizon
directly. This will enable Horizon to better answer your questions and
service you in the event that you may need any assistance.
For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll free to
speak to a Product Support representative. You may also find information
on our website at www.horizonhobby.com.
Inspection or Repairs:
If this Product needs to be inspected or repaired,
please use the Horizon Online Repair Request submission process found
on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. An Online Repair Request is
available at www.horizonhobby.com under the Repairs tab. If you do not
have internet access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting your product for
repair. When calling Horizon, you will be asked to provide your complete
©2010 HobbyZone
®
is an exclusive brand of Horizon Hobby, Inc.
Created 6/10
29230
Country of Purchase Horizon Hobby
Address
Phone Number/ Email
United States
Horizon Service Center
(Electronics and engines)
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
[email protected]
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS, United Kingdom
+44 (0) 1279 641 097
[email protected]
Germany
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
[email protected]
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
name, street address, email address and phone number where you can
be reached during business hours. When sending product into Horizon,
please include your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales receipt must be
included for warranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue
with a battery, please contact the appropriate Horizon Product
Support office.
Warranty Inspection and Repairs:
To receive warranty service,
you must include your original sales receipt
verifying the proof-of-
purchase date. Provided warranty conditions have been met, your Product
will be repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Repairs: Should your repair not be covered by
warranty the repair will be completed and payment will be required
without notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost.
By submitting the item for
repair you are agreeing to payment of the repair without notification.
Repair estimates are available upon request. You must include this
request with your repair. Non-warranty repair estimates will be billed
a minimum of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashiers checks, as well as
Visa, MasterCard, American Express, and Discover cards. By submitting
any item to Horizon for inspection or repair, you are agreeing to Horizon’s
Terms and Conditions found on our website under the Repairs tab.
Instructions for Disposal of
WEEE by Users in the European Union
This product must not be disposed of with other waste. Instead,
it is the user’s responsibility to dispose of their waste equipment by
handing it over to a designated collection point for the recycling of waste
electrical and electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help to conserve
natural resources and ensure that it is recycled in a manner that protects
human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your
local city office, your household waste disposal service or where you
purchased the product.
