CONSOLE OPERATION
The Console is a stationary control panel used to display messages and provide manual control for activities
pertaining to its associated Base Station.
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The SELECT STATION button and buttons 1 through 4 are used to select or change your Base Station assignment. Be
sure your headset’s Base Station (1-4) appears on the console display BEFORE continuing. Press (in sequence) the
SELECT STATION button, the Base Station number (1-4), and then press ENTER.
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The SELECT STALL button and buttons 0-9 are used to manually select a stall number. You can then communicate with
the customer through your headset. Press the SELECT STALL button, and then use the number keys to select a stall and
then press ENTER. Communicate with the customer. Press the headset
B button
to end communication.
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The DRIVE-THRU ONLY button is used to assign an operator to drive-thru service only.
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To enter or exit drive-thru only mode, press the DRIVE THRU ONLY button and then press ENTER.
Assigned Base Station
Customers in Queue
Status
Messages
SYS6700HD OPERATING MODES
HME stand-alone mode (Non-POS mode)
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Calls are answered and disconnected using the headset’s
A
or
B button
.
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Reply times are not captured or shared with the POS or back office system.
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Console is used to connect to a stall and to enable or disable drive-thru only mode.
If the store’s POS System integrates with the HME SYS6700, you can select and enable the following
Operating Modes (refer to the POS system operating instructions):
HME mode
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Calls are answered and disconnected using the headset’s
A
or
B button
.
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The Console or POS order taker station can be used to connect to a stall and to enable or disable the drive-thru only mode.
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The POS operating system screen displays the current call queue, headsets in use and the base station number.
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Reply times are displayed on the POS operating screen and stored in the back office system for above store reporting by
Infor.
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Users must sign-in and indicate their base station number (same as headset number).
POS Only mode
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Employees must be in front of the POS order taker station to engage a guest in the stall.
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Only management may enable or disable this mode.
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Calls may be answered only by pressing the button on the POS order taker station (NOT the
A button
on the headset).
Disconnect using the headset’s
B button
.
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Users must sign-in and indicate their base station number (same as headset number).
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.
Console
Console display
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