3
III.
OPERATING THE COM400CC COMMUNICATOR
®
®
To operate the Communicator, use the control buttons shown in Figure 2 as follows:
In both single and dual drive-thru operations, Communicator button “A” is for communica-
tion with the customer, and button “B” is for communication with other crew members
wearing Communicators. In dual drive-thru operations, the “C” button is used to switch
between lanes 1 and 2.
A. Single Drive-Thru Lane, Full-Duplex Operation
B. Single Drive-Thru Lane, Half-Duplex Operation
ACTION RESULT
If you are using the Communicator latching
feature:
Press and release button “A” to latch
communication channel open for speaking and
listening to customer. The channel will unlatch,
ending communication with the customer, if;
1. you press and release button “A” again, or
2. you press button “B” or
3. the customer drives away
If you are not using the Communicator
latching feature:
Press and hold button “A” while speaking and
listening to customer. Release when
transaction is completed.
Customer hears your voice and you hear
customer’s voice (two-way conversation).
Everyone wearing a Communicator will hear the
conversation.
While customer is speaking, press the up
▲
or
down
▼
arrow to adjust volume level.
Beep tones of increasing/decreasing loudness
are heard in headset as volume increases/
decreases. Customer’s voice becomes louder
or softer.
Press and hold button “B” to speak to other
crew members wearing Communicators.
Release to listen.
Other personnel wearing Communicators hear
your voice in their headsets.
ACTION RESULT
Press and hold button “A” while speaking to
customer.
Customer hears your voice.
Release button “A” and listen to customer.
Customer’s voice is heard in headsets of
everyone wearing Communicators.
While customer is speaking, press the up
▲
or
down
▼
arrow to adjust volume level.
Beep tones of increasing/decreasing loudness
are heard in headset as volume increases/
decreases. Customer’s voice becomes louder
or softer.
Press and hold button “B” to speak to other
crew members wearing Communicators.
Release to listen.
Other personnel wearing Communicators hear
your voice in their headsets.
