Basic Troubleshooting Tips:
WAN LED status (Red ON)
If customer can’t access Internet and/or use HKBN Home
Telephone Service through the WiFi 6 Gateway, please check the
LED status of . If the LED is red (Figure 1), we recommend
you to reboot your WiFi 6 Gateway by pressing the On/Off
button until the LED changes to green for a normal connection
status.
If it’s still disconnected, please check whether the Ethernet cable
of the WAN or the fiber patch cord of the SFP ONT port is
properly connected.
Wi-Fi LED status (OFF)
If you find that the Wi-Fi LED indicator is OFF (Figure 2), please check the Wi-Fi switch button
on the back of the Gateway (Figure 3) to confirm whether the Wi-Fi function is being turned off.
(Figure 1)
(Figure 2)
(Figure 3)
