23
FAQ
1.
How to reset and add device?
Step 1: Remove device in the HKBN Home App.
Step 2:
Tap “Devices” on the bottom menu;
then t
ap “Add Device” button
OR “+” icon at top right corner if you already have paired device;
Step 3: Select the category from the left menu and tap the device icon. Tap
“
SensePlus Smart Power Strip
” from left menu “
Power Switch
”;
Step 4: Turn on the device and hold the power button for at least 5 seconds.
Confirm that the indicator is blinking fast.
Step 5: Select 2.4GHz Wi-Fi network and enter password, and then tap
“Next”;
please allow few minutes for it to pair. (If you have 2.4GHz
and 5GH Wi-Fi channel and they are using same SSID, we suggest to
edit it to different name before pairing. If you insist to use same SSID
on two channels, please turn off the 5GHz channel first before
pairing.)
2.
How to change device Wi-Fi network
Please reset the device (follow the steps in Q1).
3.
What if I changed original Wi-Fi Network Name/ Password
Please reset the device (follow the steps in Q1).
4.
Failed to add or connect device
Please check below situations which will make you fail to add and
connect device:
1.
Please check if the router user name has characters that are not
alphanumerical (Such as Chinese characters);
2.
Confirm that the router is 2.4G as the device currently does not support
5G;
3.
Verify that the router's account and password are correct;
4.
Confirm that the Wi-Fi network is running smoothly, the distance
between device and the Wi-Fi router should not exceed 10 meters
5.
Router encryption must be WPA-PSK/WPA2-PSK, with a minimum of 8
characters password;
6.
Router password must not contain Chinese characters or use encryptions
other than WPA-PSK/ WPA2-PSK.
