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06
Keypad o
ffl
ine
If your keypad network li
g
ht is
red
your keypad
may be o
ffl
ine. You will not be able to arm or
disarm HomeShield until it is back online. Follow
the instructions in your Hive app to
g
et your
keypad back online.
Reset Keypad
If you need to reset the Keypad, remove the back
cover and then carefully use a pin to press and
hold the reset button for
5 seconds
. This will put
the Keypad back in to pairin
g
mode. You can then
use the Hive app to add your Keypad to
HomeShield a
g
ain.
Low battery
If your keypad battery li
g
ht is
flashin
g
red
you will
need to replace its batteries soon. If your keypad
battery li
g
ht is
solid red
it will soon shut down
unless you replace its batteries immediately.
Your Keypad accepts
2x CR123
batteries.
If you need further assistance, please contact our customer care team by visitin
g
www.hivehome.com/contact-us
Need help?
Troubleshootin
g