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Hitron E31N2V1 User’s Guide

Troubleshooting

Use this section to solve common problems with the E31N2V1 and your network. It
contains the following sections:



None of the LEDs Turn On

on page



One of the LEDs does not Display as Expected

on page



I Forgot the E31N2V1’s Admin Username or Password

on page



I Cannot Access the E31N2V1 or the Internet

on page

Problem:

None of the LEDs Turn On

The E31N2V1 is not receiving power, or there is a fault with the device.

Ensure that you are using the correct power adaptor.



Using a power adaptor other than the one that came with your E31N2V1

can damage the E31N2V1.

Ensure the power adaptor is connected to the E31N2V1 and the wall socket (or

other power source) correctly.

Ensure that the power source is functioning correctly. Replace any broken fuses

or reset any tripped circuit breakers.

Disconnect and re-connect the power cable to the power source and the

E31N2V1.

If none of the above steps solve the problem, consult your vendor.

Содержание E31N2V1

Страница 1: ...E31N2V1 DOCSIS 3 1 EMTA User s Guide Version 1 0 11 2017...

Страница 2: ...e the Table of Contents page 5 List of Figures page 7 and List of Tables page 8 to quickly find information about a particular GUI screen or topic Use the Index page 45 to find information on a specif...

Страница 3: ...ject Warnings provide information about actions that could harm you or your device Product labels field labels field choices etc are in bold type For example A mouse click in the Graphical User Interf...

Страница 4: ...ts reserved All trademarks and registered trademarks used are the properties of their respective owners DISCLAIMER The information in this User s Guide is accurate at the time of writing This User s G...

Страница 5: ...nnections 10 1 3 Battery Operations 13 1 4 LEDs 14 1 5 IP Address Setup 15 1 5 1 Manual IP Address Setup 16 1 6 Logging in to the E31N2V1 17 1 7 GUI Overview 17 1 8 Resetting the E31N2V1 18 Status 19...

Страница 6: ...1 2 The Status System Information Screen 26 1 3 The Status DOCSIS Provisioning Screen 27 1 4 The Status DOCSIS WAN Screen 28 1 5 The Status DOCSIS Event Screen 33 1 6 The Status LAN Port Status Screen...

Страница 7: ...atus System Information Screen 26 Figure 2 The Status DOCSIS Provisioning Screen 27 Figure 3 The Status DOCSIS WAN Screen 29 Figure 4 The Status DOCSIS Event Screen 34 Figure 5 The Status Port Status...

Страница 8: ...ary 21 Table 3 Subnet Mask Decimal and Binary 22 Table 4 The Status System Information Screen 26 Table 5 The Status DOCSIS WAN Screen 30 Table 6 The Status DOCSIS Event Screen 34 Table 7 The Status Po...

Страница 9: ...face 1 1 E31N2V1 Overview Your E31N2V1 is a DOCSIS cable modem router and embedded Multimedia Terminal Adapter eMTA that allows you to connect your cabled Ethernet and analog telephones to one another...

Страница 10: ...ts to connect analog telephones for use with VoIP services Extensive operator control via configuration file and SNMP Well defined LEDs clearly display device and network status TR 069 and HNAP for ea...

Страница 11: ...reboot the E31N2V1 press the button and hold it for four seconds then release The E31N2V1 restarts using your existing settings To reset the E31N2V1 press the button and hold it for ten seconds or mo...

Страница 12: ...d of the connection on the relevant port When the LED on the left is off the connection is at 10Mbps Megabits per second When the LED on the left glows green the connection is at 100Mbps When the LED...

Страница 13: ...following the Quick Installation Guide that accompanied it NOTE The E31N2V1 battery is intended for use as a backup to the main power source not as a replacement for it For optimal power performance...

Страница 14: ...Power Off The E31N2V1 is not receiving power On The E31N2V1 is receiving power has completed powering up and is ready to use Blinking The E31N2V1 is receiving power and is powering up Online Blinking...

Страница 15: ...up procedure again and set a specific IP address as shown Try to log in again NOTE If you still cannot see the login screen your E31N2V1 s IP settings may have been changed from their defaults If you...

Страница 16: ...n and click Properties 5 In the Networking tab s This connection uses the following items list scroll down and select Internet Protocol TCP IPv4 Click Properties 6 You can get an IP address automatica...

Страница 17: ...ult user name is technician and the default password is PoD Tool NOTE The Username and Password are case sensitive password is not the same as PASSWORD 4 If you want to use a language other than Engli...

Страница 18: ...configuration state To reset the E31N2V1 press and hold the RESET button for ten seconds The E31N2V1 turns off and on again using its factory default settings NOTE Depending on your E31N2V1 s previous...

Страница 19: ...27 The Status DOCSIS WAN Screen on page 28 The Status DOCSIS Event Screen on page 33 The Status LAN Port Status Screen on page 35 The Status Spectrum Screen on page 36 The Status MTA Line Status Scre...

Страница 20: ...of 255 An IP address carries two basic pieces of information the network number the address of the network as a whole analogous to a street name and the host ID analogous to a house number which iden...

Страница 21: ...one corporate local office for example while the main network includes several offices In order to define the extent of a subnet and to differentiate it from the main network a subnet mask is used Thi...

Страница 22: ...ion Protocol or DHCP defines the process by which IP addresses can be assigned to computers and other networking devices automatically from another device on the network This device is known as a DHCP...

Страница 23: ...cannot be changed although some devices are capable of MAC spoofing where they impersonate another device s MAC address MAC addresses are the most reliable way of identifying network devices since IP...

Страница 24: ...igh frequency periodic waveform known as the carrier wave This carrier wave is so called because it carries the data signal The data signal itself is defined by variations in the carrier wave The proc...

Страница 25: ...same frequency channel by assigning a unique orthogonal code to each user 1 1 10 OFDM Orthogonal Frequency Division Multiplexing OFDM is a physical layer data encoding method for transmitting and rec...

Страница 26: ...ermits simultaneous use by multiple users by assigning a specific group of OFDM subcarriers to each individual user 1 2 The Status System Information Screen Use this screen to view information about t...

Страница 27: ...red Click Status DOCSIS Provisioning The following screen displays Figure 2 The Status DOCSIS Provisioning Screen For each step Serial Number This displays the uniquely identifying number of the E31N2...

Страница 28: ...lays when the E31N2V1 has completed a connection step Disable displays when the relevant feature has been turned off 1 4 The Status DOCSIS WAN Screen Use this screen to discover information about The...

Страница 29: ...Version 1 0 11 2017 Copyright 2012 Hitron Technologies 29 Version 1 0 11 2017 Copyright 2017 Hitron Technologies 29 Hitron E31N2V1 User s Guide Figure 3 The Status DOCSIS WAN Screen...

Страница 30: ...time that elapses before your device s IP address lease expires and a new IP address is assigned to it by the DHCP server Downstream Overview NOTE The downstream signal is the signal transmitted to t...

Страница 31: ...nnel PLC data is locked The PLC tells the E31N2V1 how to decode the OFDM signal and what power level to use Once the E31N2V1 receives a PLC without uncorrectable errors the PLC is locked and subsequen...

Страница 32: ...the signal of each upstream data channel to which the E31N2V1 is connected in dBmV decibels above below 1 millivolt Channel ID This displays the ID number of each channel on which the upstream signal...

Страница 33: ...t channel expressed as the number of subchannels multiplied by the channel s Fast Fourier Transform size in megahertz MHz Report Power This displays the reported power of the relevant channel in quart...

Страница 34: ...ser s Guide Figure 4 The Status DOCSIS Event Screen The following table describes the labels in this screen Table 6 The Status DOCSIS Event Screen No This displays the arbitrary incremental index numb...

Страница 35: ...t Event This displays a description of the event Clear Click this to remove all DOCSIS event logs from the system Table 7 The Status Port Status Screen Port This displays the physical LAN port number...

Страница 36: ...1 7 1 The Spectrum Scan Screen Use this to perform a scan of RF communications and view results as a graph of power against frequency Click the Scan tab in the System Spectrum screen The following scr...

Страница 37: ...pen Click the RealTime Monitor tab in the System Spectrum screen The following screen displays Table 9 The Spectrum Scan Screen Center Enter the center frequency for the scan in megahertz MHz Scan Ent...

Страница 38: ...communication issues by identifying signal interference and or distortion Click the Constellation tab in the System Spectrum screen The following screen displays Table 10 The Spectrum RealTime Monitor...

Страница 39: ...the frequency of the RF signal you want to monitor Start Click this to begin monitoring the selected Frequency Stop Click this to end monitoring Receiver Information Frequency This displays the freque...

Страница 40: ...TA Line Status Screen Startup Procedure Telephony DHCP This field displays the status of the remote telephony DHCP Direct Host Configuration Protocol server Telephony Security This displays the type o...

Страница 41: ...he following screen displays Figure 11 The Status MTA DHCP Screen The following table describes the labels in this screen Table 13 The Status MTA DHCP Screen Network Address Information MTA MAC Addres...

Страница 42: ...e IP address of the MTA module s primary Domain Name System DNS server Secondary DNS This displays the IP address of the MTA module s secondary DNS server Lease Time This displays the time that elapse...

Страница 43: ...1 or the Internet on page 44 Problem None of the LEDs Turn On The E31N2V1 is not receiving power or there is a fault with the device 1 Ensure that you are using the correct power adaptor Using a power...

Страница 44: ...endor Problem I Forgot the E31N2V1 s Admin Username or Password The default username is technician and the password is PoD Tool Problem I Cannot Access the E31N2V1 or the Internet 1 Ensure that you ar...

Страница 45: ...cable modem 9 CATV 19 20 connection status cable 27 conventions document 3 customer support 3 D default IP address 16 default username and password 17 DHCP 16 22 DHCP lease 23 document conventions 3 d...

Страница 46: ...AN 19 LEDs 14 43 lights 14 local IP address 16 logging in 17 login accounts 17 login screen 15 M MAC address 23 main window 18 Media Access Control address 23 modem 9 modem status 27 modulation 24 mul...

Страница 47: ...ide RF 25 routing mode 21 S SCDMA 25 status 19 status cable connection 27 subnet 15 16 20 subnet IP 15 support customer 3 system information 19 T TCP IP 16 TDMA 25 U upstream transmission 24 user inte...

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