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Chapter

 

5:

 

 Troubleshooting

This chapter provides troubleshooting information for the Hitachi SNMP Agent.

Solving SNMP problems

This topic describes some problems that can occur with SNMP. You should install a

secondary SVP. Otherwise, traps could be reported to an IP address that is not specified

in SNMP settings.
The following problems can occur:
SNMP security function

If the SNMP security function is working, and a command is executed from an IP

address that is not entered, you will get a "no reply" return, and a certification

error is received for a trap.

SNMP cold trap function

■

Depending on your network environment, you might not receive SNMP agent

cold traps when the SVP is rebooted.

■

The SNMP agent might report Link up/Link down Trap when the SVP reboots.

■

A number of Link up/Link down Traps may be reported when the SVP OS is

Windows 7.

Abnormal response to SNMP command

If an error occurs in the SVP, traps might not be sent.

Problems inputting MIB definition files

If you cannot input two or more MIB definition files because of the specifications

of the SNMP manager software, use the MIB definition files for your storage

system. Error reports include storage system nicknames, which can be used to

identify each storage system.

Chapter 5: Troubleshooting

Hitachi Alert Notification Guide for VSP5000 Series

36

Содержание VSP 5000 Series

Страница 1: ...itachi Alert Notification Guide The Alert Notification feature provides failure monitoring functions which include monitoring of your storage systems by using SNMP enabling you to recognize and fix failures in your storage system MK 98RD9011 00 October 2019 ...

Страница 2: ... data continues to be held retrieved deleted or otherwise processed in accordance with relevant laws Notice on Export Controls The technical data and technology inherent in this Document may be subject to U S export control laws including the U S Export Administration Act and its associated regulations and may be subject to export or import regulations in other countries Reader agrees to comply st...

Страница 3: ...4 Setting SNMP 24 Editing alert settings 24 Managing SNMP trap notification 24 Adding trap notification for SNMP v1 and SNMP v2c 25 Adding trap notification for SNMP v3 26 Changing trap notification for SNMP v1 and SNMP v2c 27 Changing trap notification for SNMP v3 28 Deleting SNMP trap notification 29 Managing SNMP request authentication 30 Adding request authentication for SNMP v1 and SNMP v2c 3...

Страница 4: ...Agent extension trap types 44 Standard MIB specifications 44 MIBs supported by SNMP Agent 44 SNMP Agent MIB access mode 45 Example object identifier system 45 MIB mounting specifications supported by SNMP Agent 45 Extension MIB specifications 46 Extension MIB configuration 46 raidExMibName 48 raidExMibVersion 48 raidExMibAgentVersion 49 raidExMibDkcCount 49 raidExMibRaidListTable 49 raidExMibDKCHW...

Страница 5: ...ng Data processing and RAID storage systems and their basic functions Hitachi Virtual Storage Platform 5000 series storage systems and the Product Overview The Device Manager Storage Navigator software for the Hitachi Virtual Storage Platform 5000 series and the System Administrator Guide Product version This document revision applies to the following product versions VSP 5000 series irmware 90 01...

Страница 6: ...le brackets Monospace Indicates text that is displayed on screen or entered by the user Example pairdisplay g oradb angle brackets Indicates variables in the following scenarios Variables are not clearly separated from the surrounding text or from other variables Example Status report name file version csv Variables in headings square brackets Indicates optional values Example a b indicates that y...

Страница 7: ...ons for storage capacity values Physical storage capacity values for example disk drive capacity are calculated based on the following values Physical capacity unit Value 1 kilobyte KB 1 000 103 bytes 1 megabyte MB 1 000 KB or 1 0002 bytes 1 gigabyte GB 1 000 MB or 1 0003 bytes 1 terabyte TB 1 000 GB or 1 0004 bytes 1 petabyte PB 1 000 TB or 1 0005 bytes 1 exabyte EB 1 000 PB or 1 0006 bytes Logic...

Страница 8: ...ontact technical support log on to Hitachi Vantara Support Connect for contact information https support hitachivantara com en_us contact us html Hitachi Vantara Community is a global online community for Hitachi Vantara customers partners independent software vendors employees and prospects It is the destination to get answers discover insights and make connections Join the conversation today Go ...

Страница 9: ... table describes the components of an alert notification email Component Item in the example Description Title VSP 5100 Report The product name of the storage system Report Additional information RAID900 VSP e Mail Report The information set in Editing alert notification email settings on page 19 Nothing appears if no information is set Date Date 20 04 2018 The date when the error occurred Time Ti...

Страница 10: ...ears Each information item includes the following items action code assumed failure part and location Syslog The following gives examples of Syslog data that is sent from a storage system to the syslog server You can use the maintenance utility to select either of the following message formats RFC3164 compliant or RFC5424 compliant For details see Editing Syslog settings on page 22 Syslog Chapter ...

Страница 11: ...ormula enclosed by brackets Priority 8 X Facility Severity Facility is 1 fixed Severity depends on the type of log information 4 Error or Warning Error means the operation has ended abnormally Warning means the operation has partly ended abnormally or was canceled during the operation 6 Informational The operation has ended normally Syslog Chapter 1 Failure monitoring Hitachi Alert Notification Gu...

Страница 12: ...mation 8 No output 9 Date time 2 The date time and the time difference between UTC and the local time in the format of YYYY MM DD Thh mm ss s hh mm YYYY year MM month DD day hh hour mm minute ss s second in one decimal place hh mm hours and minute of the time difference Z is displayed instead of hh mm when there is no time difference between UTC and the local time such as 2005 12 26T 23 06 58 0Z 1...

Страница 13: ...put for SVP operations Host is output for commands from host 15 Hardware identification The ID R900 to identify the model name of the product and the serial number divided by a colon 16 Generated location No output 17 Related information The location identification name set by the user in the Syslog tab on Edit Audit Log Settings window 18 No output 19 No output 20 Agent information No output 21 D...

Страница 14: ...function name operation name parameter result and serial number Task name is output only when a task is registered using Device Manager Storage Navigator No parameter is output if the operation has no parameters No serial number is output when the category name is AnomalyEvent 30 The same information contained in the detailed information of the audit log file A date and time being set on SVP are o...

Страница 15: ...ility Severity Facility is 1 fixed Severity depends on the type of log information 4 Error or Warning Error means the operation has ended abnormally Warning means the operation has partly ended abnormally or was canceled during the operation 6 Informational The operation has ended normally For example 12 indicates the priority when the severity is error 2 Version The version 1 Syslog Chapter 1 Fai...

Страница 16: ...tifier CELFSS 10 The revision number of the unified specification document 1 1 11 Message identification The serial number of the syslog header information 12 Type of audit event The category name of the event Authentication of RMI FC SP or Device Manager Storage Navigator ConfigurationAccess indicates setting from Device Manager Storage Navigator SVP or host Maintenance indicates SVP operations A...

Страница 17: ...e lines displayed by one operation are the same operation Outputs only if the log type information is BasicLog and the category name is other than AnomalyEvent 19 Log type information BasicLog basic information DetailLog detailed information No output when the category name is AnomalyEvent 20 Identification of the application This information is output when commands are sent from the host 21 Detai...

Страница 18: ...mple Description TRAP type raideventUsermoderate Failure level eventTrapSerialNumber 1 Serial number of the product eventTrapNickname VSP5000 Product name eventTrapREFCODE 212051 The reference code that appears in the alert window eventTrapPartsID dkcHWProcessor Failure location eventTrapDate 2018 12 21 The date the SNMP Agent received the SNMP data eventTrapTime 08 27 50 The time the SNMP Agent r...

Страница 19: ...s Simple Mail Transfer Protocol SMTP You must release Port 25 if a firewall is used For more information see the System Administrator Guide Procedure 1 Display the Device Manager Storage Navigator main window 2 From the Settings menu select Environmental Setting Edit Alert Settings 3 For Notification Alert select one of the following All Sends alerts of all SIMs Host Report Sends alerts only of SI...

Страница 20: ...e select Identifier and then enter up to 63 alphanumeric characters and allowed symbols _ and IPv4 To specify an IPv4 address select IPv4 and then enter four numbers 0 to 255 in the following format XXX XXX XXX XXX Each XXX indicates a number IPv6 To specify an IPv6 address select IPv6 and then enter eight hexadecimal numbers 0 to FFFF in the following format YYYY YYYY YYYY YYYY YYYY YYYY YYYY YYY...

Страница 21: ...nd then enter the task name in Task Name 14 Click Apply The task will be registered If the check box for Go to tasks window for status is selected the Tasks window opens Editing alert notification email settings Chapter 2 Setting alert notification email Hitachi Alert Notification Guide for VSP5000 Series 21 ...

Страница 22: ...avigator main window 2 From the Settings menu select Environmental Setting Edit Alert Settings 3 For Notification Alert select one of the following All Sends alerts of all SIMs Host Report Sends alerts only of SIMs that report to hosts Alert destinations are common to Syslog SNMP and Email 4 Click the Syslog tab 5 For Transfer Protocol select the protocol you want to use for sending Syslog data 6 ...

Страница 23: ...ol TLS1 2 RFC5424 is selected for Transfer Protocol specify the values for Timeout Retry Interval and Number of Retries 10 Click Send Test Message to Syslog Server if necessary to test the settings 11 Confirm that the Syslog server received the log message detailed data RefCode 7FFFFF This is Test Report 12 Click Finish 13 Confirm the settings in the Confirm window and then enter the task name in ...

Страница 24: ...onmental Setting Edit Alert Settings 3 For Notification Alert select one of the following All Sends alerts of all SIMs Host Report Sends alerts only of SIMs that report to hosts Alert destinations are common to Syslog SNMP and Email 4 Select the SNMP tab 5 For Extension SNMP select Enable to enable that option 6 In System Group Information enter the Storage System Name Contact and Location Changes...

Страница 25: ...either at the beginning or the end 8 Under Send Trap To perform one or more of the following steps To enter a new IP address select IPv4 or IPv6 and then enter the IP address To use an existing IP address select from the list of existing IP addresses To add more than one IP address click Add IP Address to add additional input fields To delete an IP address from Send Trap To click the minus button ...

Страница 26: ...ated by colons using a maximum of 4 digits from zero 0 to FFFF inclusive The default form of the IPv6 address can be specified 8 Under User Name enter a user name You can enter up to 32 alphanumeric characters The following special characters are not allowed and Do not use a space either at the beginning or the end 9 Under Authentication select whether to Enable or Disable authentication If you se...

Страница 27: ...er a community name or select from the list of existing community names You can enter up to 180 alphanumeric characters The following special characters are not allowed and Do not use a space either at the beginning or the end 8 If you want to make changes under Send Trap to select the Send Trap to check box and then perform one or more of the following steps To enter a new IP address select IPv4 ...

Страница 28: ...w opens 7 If you want to make changes under Send Trap to select the Send Trap to check box select IPv4 or IPv6 and then enter an IP address Note Any IP address that has all values set to zero 0 cannot be specified for IPv4 and IPv6 The IPv6 address is specified by entering 8 hexadecimal numbers that are separated by colons using a maximum of 4 digits from zero 0 to FFFF inclusive The default form ...

Страница 29: ...rm the settings and then click Apply Deleting SNMP trap notification This topic describes the procedure to delete IP addresses and communities or users from SNMP trap notification Before you begin You must have the Storage Administrator Initial Configuration role to perform this task For more information see the System Administrator Guide Procedure 1 Display the Device Manager Storage Navigator ma...

Страница 30: ...ide Procedure 1 Display the Device Manager Storage Navigator main window 2 From the Settings menu select Environmental Setting Edit Alert Settings 3 Select the SNMP tab 4 Under SNMP Agent click Enable 5 Under SNMP Version select v1 or v2c 6 Under Registered Request Authentication Settings click Add 7 In the Add Request Authentication Setting window under Community enter a community name or select ...

Страница 31: ...from zero 0 to FFFF inclusive The default form of the IPv6 address can be specified 9 Click OK The community and IP address that you entered are added to the Registered Request Authentication Settings table 10 Click Finish 11 In the Confirm window enter a name for the task confirm the settings and then click Apply Adding request authentication for SNMP v3 This topic describes how to add users for ...

Страница 32: ...t Authentication Settings table 11 Click Finish 12 In the Confirm window enter a name for the task confirm the settings and then click Apply Changing request authentication for SNMP v1 and SNMP v2c This topic describes how to change IP addresses and communities for request authentication for SNMP v1 and SNMP v2c Before you begin You must have the Storage Administrator Initial Configuration role to...

Страница 33: ...inus button next to the IP address Note Any IP address that has all values set to zero 0 cannot be specified for IPv4 and IPv6 The IPv6 address is specified by entering 8 hexadecimal numbers that are separated by colons using a maximum of 4 digits from zero 0 to FFFF inclusive The default form of the IPv6 address can be specified 9 Click OK The community and IP address that you entered are changed...

Страница 34: ...Encryption select the Encryption check box and then select whether to Enable or Disable encryption Note If you select Disable for Authentication Encryption is automatically disabled If you select Enable perform the following steps a To change the Protocol select the Protocol check box and then select an encryption type b To change the Key select the Key check box enter a key and then enter the key...

Страница 35: ...strator Initial Configuration role to perform this task For more information see the System Administrator Guide Procedure 1 Display the Device Manager Storage Navigator main window 2 From the Settings menu select Environmental Setting Edit Alert Settings 3 Select the SNMP tab 4 Click Send Test SNMP Trap Reports the test SNMP trap to the IP address registered in the storage system Reports the event...

Страница 36: ...SNMP cold trap function Depending on your network environment you might not receive SNMP agent cold traps when the SVP is rebooted The SNMP agent might report Link up Link down Trap when the SVP reboots A number of Link up Link down Traps may be reported when the SVP OS is Windows 7 Abnormal response to SNMP command If an error occurs in the SVP traps might not be sent Problems inputting MIB defin...

Страница 37: ...or more SNMP agents accumulates the information in the database and analyzes problems discovered while accumulating this information Note SNMP versions v1 v2c and v3 are supported An RFC compliant encryption algorithm is adopted for User based Security Model USM authentication How SNMP works Simple Network Management Protocol SNMP is an industry standard protocol for managing and monitoring networ...

Страница 38: ...eason you should use both polling and traps to determine whether an abnormal event has occurred Management Information Base overview The standardized configuration and database of network management information is called a Management Information Base MIB A standard MIB is common to all SNMP interfaces An extension MIB is defined by the particular managed device or protocol A MIB is a collection of...

Страница 39: ...mation to the SNMP Manager The SNMP Agent reports disk storage system failures to the manager using the SNMP trap function SNMP traps An SNMP Agent reports storage system errors to the SNMP Manager using the SNMP trap function When an error occurs the SNMP Agent issues an SNMP trap to the SNMP Manager that includes the product number nickname reference code and an identifier of the component SNMP ...

Страница 40: ... value GET REQUEST is the request from an SNMP Manager and GET RESPONSE is the agent s response to that request GETNEXT REQUEST Continuously finds a MIB object GETNEXT REQUEST is the request from an SNMP Manager and GET RESPONSE is the agent s response to that request GETBULK REQUEST Continuously finds specified MIB objects only GETBULK REQUEST is the request from an SNMP Manager and GET RESPONSE ...

Страница 41: ...ted genErr 5 Error occurred for other reasons Retry the operation Component status information from SNMP Manager You can obtain the status information of certain storage system components from the SNMP Manager The following table lists the components for which the status can be obtained Area Component name Storage System Processors BUS Cache Shared memory Power supplies Batteries Fans Others Disk ...

Страница 42: ...e failure detected All operations in a storage system stopped Serious failure detected Operation in a component where a failure occurred stopped Moderate failure detected Partial failure Service failure detected Minor failure Component status information from SNMP Manager Chapter 6 SNMP overview Hitachi Alert Notification Guide for VSP5000 Series 42 ...

Страница 43: ...ndex The following table shows the failure report trap Name Object identifier Type Description eventTrapSerial Number 1 3 6 1 4 1 116 5 11 4 2 1 INTEGER The product number of the device that experienced the failure eventTrapNickn ame 1 3 6 1 4 1 116 5 11 4 2 2 DisplayString The device nickname eventTrapREFCO DE 1 3 6 1 4 1 116 5 11 4 2 3 DisplayString The failure reference code eventTrapPartsI D 1...

Страница 44: ...stopped 2 RaidEventUserSerious Operation in a component where a failure occurred stopped 3 RaidEventUserModerate Partial failure 4 RaidEventUserService Minor failure Standard MIB specifications MIBs supported by SNMP Agent SNMP Agent supports a limited number of MIBs If you send a GET request for an object MIB that is not supported you will receive NoSuchName as a GET RESPONSE The following table ...

Страница 45: ...nt Execute snmpwalk as follows to obtain all MIB objects 1 Specify object identifier 1 3 6 1 2 1 to obtain the information shown in 1 2 Specify object identifier 1 3 6 1 4 1 116 to obtain the information shown in 2 MIB mounting specifications supported by SNMP Agent SNMP Agent supports two MIB mounting specifications The supported MIB mounting specifications are as follows mgmt OBJECT IDENTIFIER i...

Страница 46: ... an ASCII characters string Input by a user from an SNMP setting window sysService system 7 Value indicating a service Fixed value 76 decimal The following symbols cannot be used Extension MIB specifications Extension MIB configuration The following shows the extension MIB object system for the storage system raidExMibRoot 1 raidExMibName 1 SVP product name raidExMibVersion 2 SVP Micro program ver...

Страница 47: ...Extension MIB configuration Chapter 7 SNMP supported MIBs Hitachi Alert Notification Guide for VSP5000 Series 47 ...

Страница 48: ...IPTION SVP product name raidExMibRoot 1 raidExMibVersion raidExMibVersion indicates the micro program version raidExMibVersion OBJECT TYPE SYNTAX DisplayString ACCESS read only STATUS mandatory DESCRIPTION SVP Micro program version raidExMibRoot 2 raidExMibName Chapter 7 SNMP supported MIBs Hitachi Alert Notification Guide for VSP5000 Series 48 ...

Страница 49: ...P raidExMibRoot 4 raidExMibRaidListTable raidExMibRaidListTable indicates the storage system under the control of the SVP raidExMibRaidListTable OBJECT TYPE SYNTAX SEQUENCE OF raidExMibRaidListEntry ACCESS not accessible STATUS mandatory DESCRIPTION List of DKC which is registered on the SVP raidExMibRoot 5 raidExMibRaidListEntry OBJECT TYPE SYNTAX RaidExMibRaidListEntry ACCESS not accessible STAT...

Страница 50: ...l be used as storage system product type raidlistDKCProductName raidExMibDKCHWTable raidExMibDKCHWTable indicates the status of the storage system components raidExMibDKCHWTable OBJECT TYPE SYNTAX SEQUENCE OF RaidExMibDKCHWEntry ACCESS not accessible STATUS mandatory DESCRIPTION Error information of the DKC raidExMibRoot 6 raidExMibDKCHWEntry OBJECT TYPE SYNTAX RaidExMibDKCHWEntry ACCESS not acces...

Страница 51: ...of shared memory See Note read only dkcHWPS raidExMibDKCHWEntr y 6 INTEGER Status of power supply See Note read only dkcHWBattery raidExMibDKCHWEntr y 7 INTEGER Status of battery See Note read only dkcHWFan raidExMibDKCHWEntr y 8 INTEGER Status of fan See Note read only dkcHWEnvironment raidExMibDKCHWEntr y 9 INTEGER Information of an operational environment See Note read only Note The status of e...

Страница 52: ...mation INDEX dkuRaidListIndexSerialNumber raidExMibDKUHWTable 1 The following table lists the information displayed for each disk device component Name Type Description MIB value Attribute dkuRaidListIndexSerialNum ber raidExMibDKUHWEntry 1 INTEGE R Storage system product number index 1 99 999 read only dkuHWPS raidExMibDKUHWEntry 2 INTEGE R Status of power supply See Note read only dkuHWFan raidE...

Страница 53: ...QUENCE OF RaidExMibTrapListEntry ACCESS not accessible STATUS mandatory DESCRIPTION Trap list table raidExMibRoot 8 raidExMibTrapListEntry OBJECT TYPE SYNTAX RaidExMibTrapListEntry ACCESS non accessible STATUS mandatory DESCRIPTION Trap list table index INDEX eventListIndexSerialNumber eventListIndexRecordNo raidExMibTrapListTable 1 The following table lists the information displayed for each fail...

Страница 54: ...ring Reference code index 6 characters read only eventListData raidExMibTrapListEn try 5 DisplaySt ring Date when the failure occurred yyyy mm dd 10 characters read only eventListTime raidExMibTrapListEn try 6 DisplaySt ring Time when the failure occurred hh mm ss 8 characters read only eventListDescription raidExMibTrapListEn try 7 DisplaySt ring Detailed information about the failure 256 charact...

Страница 55: ...level Host report 1 SIM 22 SIM 23 SIM 13 18 00 00 AuditLog lost DKC environme nt MODERAT E Yes 21 20 xx Channel port blocking Processor MODERAT E Yes 21 60 xx HIE blocking Cache MODERAT E Yes 21 61 xx ISW blocking Cache MODERAT E Yes 21 62 xx X path blocking Cache MODERAT E Yes 21 63 xx HIE warning Cache MODERAT E Yes 21 64 xx X path warning Cache MODERAT E Yes 21 80 xx Logical path s on the remot...

Страница 56: ...xx External storage system connection path blocking Processor MODERAT E Yes 21 d1 xx External storage system connection path restore Processor SERVICE No 21 d2 xx Threshold over by external storage system connection path response time out Processor SERVICE Yes 21 d4 xx Blocking the Data Migration path Processor MODERAT E No 21 d5 xx Data Migration Path Recovery Processor SERVICE No 30 70 xx CHK1A ...

Страница 57: ...x V R OR SERIAL NUMBER IS INCONSISTENT Processor MODERAT E No 39 93 xx REPLACE FAILED Processor MODERAT E No 39 9d xx Injustice DC voltage control Processor MODERAT E Yes 39 9e xx Injustice CEMODE Processor MODERAT E Yes 39 9f xx Injustice CEDT Processor MODERAT E Yes 39 b0 xx SMA SLAVE ERROR Processor SERVICE No 39 b2 00 CPU frequency setting failure Processor SERVICE No 3a 0x xx LDEV Blockade Ef...

Страница 58: ...r Drive SERVICE Yes 43 ax xx Drive blockade media with redundancy Drive SERIOUS Yes 43 bx xx Drive blockade media with redundancy 6 Drive SERIOUS Yes 43 cx xx Drive blockade media without redundancy 6 Drive SERIOUS Yes 43 dx xx Drive blockade media without redundancy Drive SERIOUS Yes 45 1x xx CORRECTION COPY START6 Drive SERVICE Yes 45 2x xx CORRECTION COPY NORMAL END6 Drive SERVICE Yes 45 3x xx ...

Страница 59: ... 9x xx Collection Copy Copyback disabled drive replace Drive MODERAT E No 46 ax xx Drive Copy Correction Copy delay Drive MODERAT E Yes 46 bx xx Drive Copy Correction Copy delay Drive MODERAT E Yes 47 dx xx SIMF SI Copy abnormal end Failure with paired volumes MODERAT E Yes 47 e5 00 All FlashCopy R Option abnormal end by SM volatile Failure with paired volumes MODERAT E Yes 47 e7 00 Forcible suspe...

Страница 60: ...olumes MODERAT E Yes 4b 6x xx Correction copy start Failure with paired volumes SERVICE Yes 4b 7x xx Correction copy start Failure with paired volumes SERVICE Yes 4b 8x xx Correction copy normal end Failure with paired volumes SERVICE Yes 4b 9x xx Correction copy normal end Failure with paired volumes SERVICE Yes 4b ax xx Correction copy abnormal end Failure with paired volumes SERIOUS Yes 4b bx x...

Страница 61: ...ule drive initialization failed Drive MODERAT E Yes 4c 5x xx Flash module drive initialization failed Drive MODERAT E Yes 4c 6x xx Dynamic sparing start Drive copy Drive SERVICE Yes 4c 7x xx Dynamic sparing start Drive copy Drive SERVICE Yes 4c 8x xx Dynamic sparing normal end Drive copy Drive SERVICE Yes 4c 9x xx Dynamic sparing normal end Drive copy Drive SERVICE Yes 4c ax xx Dynamic sparing abn...

Страница 62: ...rase Abnormal End Drive SERVICE Yes 50 0x xx Drive temporary error Drive SERVICE No 50 1x xx DRIVE TEMPORARY ERROR Drive SERVICE No 50 2x xx DRIVE MEDIA ERROR6 Drive SERVICE No 50 3x xx Drive media error Drive SERVICE No 50 ax xx Flash drive End of life Drive SERVICE Yes 50 bx xx Flash drive End of life6 Drive SERVICE Yes 50 cx xx Flash module drive End of life6 Drive SERVICE Yes 50 dx xx Flash mo...

Страница 63: ...ckade Dynamic Provisionin g pool SERIOUS Yes 62 80 00 DP Protect attribute setting of DRU Dynamic Provisionin g pool SERIOUS Yes 62 9x xx Exceeded Warning Threshold of DP pool use rate Dynamic Provisionin g pool MODERAT E Yes 62 ax xx DP pool use rate reaches upper limit Dynamic Provisionin g pool MODERAT E Yes 62 b0 00 Threshold of DP pool use rate remains exceeded Dynamic Provisionin g pool MODE...

Страница 64: ...Yes 66 20 xx Encryption key setting abnormality Processor SERIOUS Yes 67 00 00 Warning for depletion of cache management devices Thin Image MODERAT E Yes 68 00 xx Dedupe and compression abnormality detect DKC environme nt MODERAT E Yes 70 xx 00 Logical inconsistency SVP failure MODERAT E No 71 xx 00 Heap error SVP failure MODERAT E No 72 xx 00 File error SVP failure MODERAT E No 73 xx 00 LAN error...

Страница 65: ...WARNING S SVP BUSY SVP failure SERVICE No 7a 12 xx Warning HTP busy SVP failure SERVICE No 7a 20 00 INTERNET DOWNLOAD ERROR SVP failure SERVICE No 7a 23 00 Discontinuation by the user SVP failure SERVICE No 7b 00 03 ISDN Router failure SVP failure MODERAT E Yes 7c 00 00 SVP reboot stop FD Inserted SVP failure MODERAT E No 7c 01 0x Battery replacement should be scheduled Battery SERVICE No 7c 02 00...

Страница 66: ...cess Monitor MODERAT E No 7e 22 xx Loss Of Synchronization Count Fibre Excess Monitor MODERAT E No 7e 23 xx Link Failure Count Fibre Excess Monitor MODERAT E No 7e 24 xx Received EOFa Count Fibre Excess Monitor MODERAT E No 7e 25 xx Discarded Frame Count Fibre Excess Monitor MODERAT E No 7e 26 xx Bad CRC Count Fibre Excess Monitor MODERAT E No 7e 27 xx Protocol Error Count Fibre Excess Monitor MOD...

Страница 67: ...ceeded Monitor MODERAT E No 7e 53 xx TCP Retransmit Timer Expired Count iSCSI exceeded Monitor MODERAT E No 7e 54 xx iSCSI Header Digest Error Count iSCSI exceeded Monitor MODERAT E No 7e 55 xx iSCSI Data Digest Error Count iSCSI exceeded Monitor MODERAT E No 7e ax xx Cache Use Ratio Error Monitor MODERAT E No 7e bx xx Cache Write Pending Ratio Error Monitor MODERAT E No 7e cx xx Cache MCU Side Fi...

Страница 68: ... PS DKU MODERAT E Yes ac 60 00 DKC was set to power error mode PS DKC MODERAT E No ac 61 00 DKC was released from power error mode PS DKC SERVICE No ac 62 00 When DKC was set to power error mode Urgent Destaging start succeeded PS DKC SERVICE No ac 63 00 When DKC was set to power error mode Urgent Destaging start failed PS DKC MODERAT E No af 00 xx Injustice JP Warning Environme ntal error MODERAT...

Страница 69: ... BKMF warning Environme ntal error MODERAT E Yes af 41 xx Battery replacement should be scheduled Environme ntal error MODERAT E Yes af 4d xx Panel switch warning Environme ntal error MODERAT E Yes af 4e xx Invalid PS ON warning Environme ntal error MODERAT E Yes af 51 xx DBPS 1 warning PS DKU MODERAT E Yes af 52 xx DBPS 2 warning PS DKU MODERAT E Yes af 61 xx DBPS 1 input voltage abnormality PS D...

Страница 70: ...ronme ntal error MODERAT E Yes af b5 xx HSNBX thermal monitor warning Environme ntal error MODERAT E Yes af b6 xx HSNBX PANEL JP setting abnormality Environme ntal error MODERAT E Yes af b7 xx HSNBX PANEL JP setting warning Environme ntal error MODERAT E Yes af b8 xx HSNBX PSONOFF I F inconsistent Environme ntal error MODERAT E Yes af d1 xx Battery charge EMPTY Battery MODERAT E No af d4 xx CM Bac...

Страница 71: ... bf 15 1x Internal temperature warning_1 Environme ntal error MODERAT E Yes bf 16 1x External high temperature warning 40 degrees C Environme ntal error MODERAT E Yes bf 22 xx SSVP voltage warning PS_SUB PS DKC MODERAT E Yes bf 23 xx SSVP voltage warning SVP supply PS DKC MODERAT E Yes bf 4x 1x DKCPS warning PS DKC MODERAT E Yes bf 6x 1x DKCPS input voltage abnormality PS DKC MODERAT E Yes bf 7x 1...

Страница 72: ...PSOFFREQ I F disagreement DKC environme nt MODERAT E No bf a6 ax PSOFFOK I F disagreement DKC environme nt MODERAT E No bf a7 ax SYSON I F disagreement DKC environme nt MODERAT E No bf a8 ax DKCPS I F disagreement DKC environme nt MODERAT E No bf a9 ax DKCPS I F disagreement DKC environme nt MODERAT E No bf aa a0 DKCPS I F disagreement DKC environme nt MODERAT E No bf aa a4 DKCPS I F disagreement ...

Страница 73: ...able connection error Environme nt MODERAT E No bf ad a4 Cable connection error Environme nt MODERAT E No bf ae a1 Cable connection error Environme nt MODERAT E No bf af a0 PCTL PNL abnormally Environme nt MODERAT E No bf af a4 PCTL PNL abnormally Environme nt MODERAT E No bf bx ax PCTL PNL abnormally DKC environme nt MODERAT E No bf c0 10 DKC ALARM LED light on DKC environme nt SERIOUS Yes bf e3 ...

Страница 74: ...No cf 12 xx SAS PORT blocked Processor MODERAT E Yes cf 13 xx SAS CTL Error detection Processor SERIOUS Yes cf 20 xx PSW blockade Processor MODERAT E Yes cf 22 xx NVMe port blockade Processor MODERAT E Yes cf 88 xx CTL blocking Processor MODERAT E Yes d0 0x xx TCMF TC started the initial copy or out of sync for this volume Failure with paired volumes SERVICE Yes d0 1x xx TCMF TC completed the init...

Страница 75: ...atus change MCU Command From Duplex to Suspend Failure with paired volumes SERVICE Yes d1 5x xx Remote Copy pair status change MCU Command From Duplex to Simplex Failure with paired volumes SERVICE Yes d1 6x xx Remote Copy pair status change MCU Command From Duplex Pending to Simplex Failure with paired volumes SERVICE Yes d1 7x xx Remote Copy pair status change MCU Command From Suspend to Simplex...

Страница 76: ...s Failure with paired volumes SERIOUS Yes d4 2x xx TCMF TC for this volume was suspended Due to an unrecoverable failure on the S VOL Failure with paired volumes SERIOUS Yes d4 4x xx TCMF TC for this volume was suspended Due to an internal error condition detected by the RCU Failure with paired volumes SERIOUS Yes d4 5x xx TCMF TC for this volume was suspended Caused by Delete pair operation was i...

Страница 77: ...The volume being used by the URMF UR received a request for suspension Failure with paired volumes SERVICE Yes5 d8 4x xx The volume being used by the URMF UR completed a suspension transaction Failure with paired volumes SERVICE Yes5 d8 5x xx The volume being used by the URMF UR received a request for deletion Failure with paired volumes SERVICE Yes5 d8 6x xx The volume being used by the URMF UR c...

Страница 78: ...e with paired volumes SERVICE Yes5 d9 4x xx A change to an S VOL was received from the MCU From Duplex to Suspend Failure with paired volumes SERVICE Yes5 d9 5x xx A change to an S VOL was received from the MCU From Duplex to Simplex Failure with paired volumes SERVICE Yes5 d9 6x xx A change to an S VOL was received from the MCU From Duplex Pending to Simplex Failure with paired volumes SERVICE Ye...

Страница 79: ...ICE Yes5 d9 fx xx A change to an S VOL was received from the MCU From Duplex to Duplex Pending Failure with paired volumes SERVICE Yes5 da 0x xx A change to an S VOL was received from the RCU A request for suspension was received Failure with paired volumes SERVICE No da 1x xx A change to an S VOL was received from the RCU A suspension transaction was completed Failure with paired volumes SERVICE ...

Страница 80: ...ve error SERVICE Yes db 2x xx Drive port temporary error Drive error SERVICE Yes db 3x xx Drive port temporary error Drive error SERVICE Yes db 4x xx Drive port blockade Drive error MODERAT E Yes db 5x xx Drive port blockade Drive error MODERAT E Yes db 6x xx Drive port blockade Drive error MODERAT E Yes db 7x xx Drive port blockade Drive error MODERAT E Yes db 8x xx LDEV blockade Effect of Drive ...

Страница 81: ...SUSPEND SUSPEND REPORT Failure with paired volumes SERIOUS Yes5 dc 5x xx PAIR SUSPEND SIMPLEX REPORT Failure with paired volumes SERIOUS Yes5 dc 6x xx PAIR SUSPEND COMMUNICATION ERROR AT RCU Failure with paired volumes SERIOUS Yes5 dc 7x xx PAIR SUSPEND ERROR DETECTED AT RCU Failure with paired volumes SERIOUS Yes5 dc 8x xx A volume being used by an S VOL was suspended PS OFF on the MCU side was d...

Страница 82: ... with paired volumes MODERAT E No dc f1 xx The URMF UR Read JNL was interrupted for five minutes A failure on the MCU side was detected Failure with paired volumes SERIOUS No dc f2 xx The URMF UR Read JNL was interrupted for one minute A failure on the RCU side was detected Failure with paired volumes MODERAT E No dc f3 xx The URMF UR Read JNL was interrupted for five minutes A failure on the RCU ...

Страница 83: ...e0 xx Quorum Disk Restore Drive SERVICE Yes de f0 xx Quorum Disk Blocked Drive SERIOUS Yes df 6x xx Drive port temporary error Drive path Boundary 0 6 Drive SERVICE No df 7x xx Drive port temporary error Drive path Boundary 1 6 Drive SERVICE No df 8x xx DRIVE PORT BLOCKADE PATH 0 6 Drive MODERAT E Yes df 9x xx DRIVE PORT BLOCKADE PATH 1 6 Drive MODERAT E Yes df ax xx LDEV blockade Drive path Bound...

Страница 84: ...ffect of Dynamic sparing normal end Drive SERVICE Yes eb 6x xx Correction access occurred Drive SERIOUS Yes eb 7x xx Correction access occurred Drive SERIOUS Yes eb 8x xx Reboot stopped due to much write pending data Drive SERVICE No eb 9x xx Reboot stopped due to much write pending data Drive SERVICE No ef 0x xx Drive blockade drive with redundancy 6 Drive SERIOUS Yes ef 1x xx Drive blockade driv...

Страница 85: ...device Drive MODERAT E No ef fd xx Expander failure Environme ntal error SERIOUS Yes ef fe xx UNIT CONNECTION ERROR DKC environme nt MODERAT E Yes fe 00 00 Cache battery is being charged Cache SERIOUS Yes fe 01 0x End of Cache Write Through Cache SERVICE No fe 02 0x Start of Cache Write Through Cache MODERAT E Yes fe 03 0x Cache SSD mounting capacity shortage Cache SERIOUS No fe 04 xx No CHB mount...

Страница 86: ... Rebooted with volatilization after an instantaneous down SM SERIOUS Yes ff e8 00 Definition Installation mismatch SM ACUTE No ff ea 0x RECOVERY OF AREA BLOCKED TEMPORARILY WAS COMPLETED SM SERVICE Yes ff ee 0x AREA TEMPORARY BLOCKING SM SERVICE Yes ff ef 00 Rebooted without volatilization after an instantaneous down SM SERVICE No ff f0 xx DIMM Correctable error Cache SERVICE No ff f3 0x PACKAGE B...

Страница 87: ...IMs that perform the host report 2 If the DKC emulation type is I 2105 or I 2107 SIMs are reported to the host only if SOM 308 is enabled However SOM 308 is disabled by default 3 This SIM is not reported to the host but the SNMP agent reports the SIM when Host Report is selected for Notification Alert in the Edit Alert Settings window 4 The SNMP agent does not report this SIM when Host Report is s...

Страница 88: ...ts Example When SIM code eb75a5 Correction access occurred eb7xxx WXYZ 75a5 hexadecimal 7 5 a 5 0 1 1 1 0 1 0 1 1 0 1 0 0 1 0 1 DB number AD hexadecimal 173 decimal RDEV number 05 hex 5 decimal Relationship between the DB and RDEV numbers and the HDD location number Example When WXYZ 75a5 hexadecimal HDD location number HDD173 05 The following table describes the relationship between the DB and RD...

Страница 89: ...0009 09 HDD000 09 000A 10 HDD000 10 000B 11 HDD000 11 0020 DB 001 00 HDD001 00 0021 01 HDD001 01 0022 02 HDD001 02 0023 03 HDD001 03 0024 04 HDD001 04 0025 05 HDD001 05 0026 06 HDD001 06 0027 07 HDD001 07 0028 08 HDD001 08 0029 09 HDD001 09 002A 10 HDD001 10 002B 11 HDD001 11 17C0 DB 190 00 HDD190 00 17C1 01 HDD190 01 Converting DB and RDEV numbers to the HDD location number Chapter 8 SIM codes Hi...

Страница 90: ...17C9 09 HDD190 09 17CA 10 HDD190 10 17CB 11 HDD190 11 17E0 DB 191 00 HDD191 00 17E1 01 HDD191 01 17E2 02 HDD191 02 17E3 03 HDD191 03 17E4 04 HDD191 04 17E5 05 HDD191 05 17E6 06 HDD191 06 17E7 07 HDD191 07 17E8 08 HDD191 08 17E9 09 HDD191 09 17EA 10 HDD191 10 17EB 11 HDD191 11 Converting DB and RDEV numbers to the HDD location number Chapter 8 SIM codes Hitachi Alert Notification Guide for VSP5000 ...

Страница 91: ...ed tool to monitor any device defined by a MIB file Simple Network Management Protocol SNMP An industry standard protocol that is used to manage and monitor network attached devices for conditions that warrant administrative attention The devices can include disk devices routers and hubs SNMP uses Simple Gateway Management Protocol SGMP to manage TCP IP gateways SNMP Agent Software that is install...

Страница 92: ...antara Corporate Headquarters 2535 Augustine Drive Santa Clara CA 95054 USA HitachiVantara com community HitachiVantara com Contact Information USA 1 800 446 0744 Global 1 858 547 4526 HitachiVantara com contact ...

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