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4-1

English

StarBoardLink EZ

Appendix

Appendix

4.1 Troubleshooting

Before assuming the product is broken, be sure to check adjustments, proper handling
procedures, the possibility of faulty cable connections, etc.

Recognition-Related Problems

Problem

What to check

What to do

Is the USB cable

connected to the PC?

Connect the USB cable to the PC.

Is the status LED (page
1-4) lit green?

Check the USB cable connection.

Did you start the system
in the correct sequence?

Start the system in the correct

sequence. (For details on starting the

system, see page 3-9 of this User's

Guide.)

StarBoard Software files

may be broken or

installation may not be

complete correctly.

Uninstall the StarBoard Software and

then re-install it.

（

For details on installing StarBoard

Software, see the StarBoard Software

x.x Installation Guide.)

The StarBoard does not

recognise input.

Other than the above

Contact a support center.

Is something blocking

light from the projection

area or silver surfaces of

the reflective bars?

Remove the blockage.

Are the silver surfaces of

the reflective bars dirty?

Use a soft brush to clean the silver

surfaces of the reflective bars.

Touch Sensor Error

(Something is blocking light

from reaching the board

surface or reflective tape. Or

sensor adjustment is not

properly. StarBoard can not

detect the input.)

Are the

digitizer/reflective bards

installed correctly?

Use the installation wizard to check the

installation condition of the devices.

(2.2 Installing the Devices ->Page 2-2

in this User’s Guide)

Alternatively, follow the procedures in

2.3 Installing the Devices (When the

Installation Wizard is not used) on

pages 2-3 to 2-14 of this User’s Guide.

Other than the above

Adjust the sensor.

(See page 2-10 of this User's Guide.)

Touch Sensor Error
(USB error)

The controller must be

reset and the system

restarted.

Disconnect the USB cable and

reconnect it. If this does not solve the

problem, restart the PC.

Содержание StarBoardLink EZ

Страница 1: ... separate copy of this User s Guide specify SBLE ML110201 SBLE ML110201 Read this User s Guide and carefully retain it for future reference Before using this product carefully read and fully understand the safety instructions Store this User s Guide nearby for ease of reference ...

Страница 2: ...o accessories that are sold separately as well as the product itself Disclaimers Hitachi Solutions Ltd assumes no liability and makes no warranty either express or implicit regarding the contents of this User s Guide Also the company makes no warranty as to the product s suitability merchantability or fitness for a particular intended use All products of Hitachi Solutions Ltd described in this Use...

Страница 3: ...Guide SBLE ML110201 is for the following products AH00292 StarBoardLink EZ AH00180 Electronic Pen Windows is a trademark of Microsoft Corporation U S and in other countries Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries Other trademarks and product names are trademarks and or registered trademarks of their respective holders Manual Creation Dates February 2011...

Страница 4: ...nceforth referred to as StarBoard This User s Guide has been created for people who already have a working knowledge of personal computers henceforth referred to as PC Please make sure that you understand the contents of this User s Guide and use the software correctly We hope that you make the most of this product ...

Страница 5: ...s symbol will appear to raise the attention of the user to existing risks that may cause harm to people To avoid any chances of injuries or possibly death DO NOT IGNORE the safety instructions that follow this symbol WARNINGS This warning will appear where there exists a risk of death or fatal injuries CAUTIONS This warning will appear where there exists a risk of moderate or light injuries NOTICE...

Страница 6: ...orderto prevent damage by static electricity toucha nearby metal object with yourhand to discharge any static electricity before touching this product Static electricity from your body may cause damage to this product NOTICE Make sure that the silversurfaces of the reflective bars do not become dirty orscratched Scratches or dirt on the silver surfaces of the reflective bars may prevent them from ...

Страница 7: ...immediately disconnect the USB cable from the PC and contact a support center Continued operation without repair may result in emission of a strange odor or smoke 3 Precautions Regarding Handling WARNINGS Do not touch this product if you hear thunder Failure to comply may result in electric shock CAUTIONS Do not use batteries other than those specified Failure to comply may result in fire personal...

Страница 8: ...as jamming it against a wall undue bending pulling or twisting may result in overheating or damage due to exposure of the conductive core electrical short or severing of the cable 4 Precautions Regarding Moving the Product NOTICE Always disconnect the USB cable from the PC when moving this product Failure to comply may result in damage to the USB cable and or the product itself Do not subject to s...

Страница 9: ...ch as bumpy or curved surfaces may cause the product to operate improperly or fall over resulting in personal injury or product malfunction CAUTIONS Do not touch internally mounted parts Directly toughing internally mounted parts inside this product may result in personal injury or damage to this product Do not place in locations subject to excess moisture dust smoke or steam Placement in a locati...

Страница 10: ... in a location subject to vibration or shock of impact Do not set up this product near a high voltage line or power source If this product is set up near high voltage lines or power sources it might receive interference Do not set up in a location subject to direct sunlight or near a heater Failure to comply may result in deformation of or damage to this product 6 Precautions Regarding Disposal NO...

Страница 11: ...r clips The corner clips may spring off and cause an injury when being installed P 2 9 Do not strike the whiteboard or wall forcefully with the stylus pen bend it or apply an excessive load to it Failure to comply may result in damage to the stylus pen or personal injury P 3 3 Be sure to install batteries correctly Do not install batteries with positive and negative terminals reversed or use batte...

Страница 12: ... that is at least 7 mm If a pen or similar tool with a thickness of less than 7 mm is used the input will be unstable Also do not use tools with a sharp tip such as a ballpoint pen If such a tool is used incorrectly it could damage the surface of the board P 3 1 Using infrared and compact cameras this product captures the image shadow of a pen or finger and detects the corresponding coordinate pos...

Страница 13: ...nstalling the Digitizer 2 4 2 3 4 Installing the Reflective Bars 2 6 2 3 5 Connecting the USB Cable 2 10 2 3 6 Adjusting the Sensor 2 11 2 3 6 1 Sensor Adjustment Procedure Windows version 2 11 2 3 6 2 Sensor Adjustment Procedure Mac version 2 13 2 3 7 Positioning Alignment 2 15 3 How to Use 3 1 3 1 How to Use Touch Mode 3 1 3 1 1 Character Input 3 1 3 1 2 PC Operation 3 2 3 2 Electronic Pen Input...

Страница 14: ...ing 4 1 4 2 Regularly Auto Sensor Adjustment For Windows 4 4 4 2 1 Sensor Auto Adjustment Procedure 4 4 4 3 Adjusting the Height of the Digitizer 4 6 4 4 System Specifications 4 7 4 5 Proper Care and Cleaning 4 8 4 6 Replaceable Parts 4 8 4 7 Product Warranty Policy 4 9 ...

Страница 15: ...lable the stylus pen and electronic pen When the term pen is used in this User s Guide it means electronic pen You can write directly onto the PC screen After installing the provided StarBoard Software onto a PC you can use your finger or the pen to write characters or images directly onto the PC screen The input characters or drawn images are imported as digital data in real time into the PC wher...

Страница 16: ...1 StarBoard 1 Parts No Name Qty 1 Digitizer 1 2 USB Cable 1 3 Cable cover 1 4 Cable holder 1 5 Reflective bars 7 6 Corner clips 2 7 Plate 1 8 Screws 21 9 Double sided tape 15 10 StarBoard Software DVD ROM 1 11 StarBoard Software Startup Guide 1 12 StarBoardLink EZ Startup guide 1 13 Warranty Sheet 1 1 2 3 4 5 6 7 8 9 10 11 12 13 ...

Страница 17: ...ish StarBoardLink EZ Introduction 1 2 2 Stylus Pen option 1 Parts No Name Qty 1 Stylus pen 2 1 1 2 3 Electronic Pen option 1 Parts No Name Qty 1 Electronic pen 1 2 AAA alkaline battery 1 3 Spare pen tip 2 1 2 3 ...

Страница 18: ...t green Normal Flashing orange Recognizing StarBoard Lit orange Error has occurred 3 Projection area Input area Characters or images drawn in this area are imported into the PC When using the StarBoardLink EZ make sure that the image projected from the projector is kept within this area 4 Reflective Bars Reflects light Used to capture pen or finger operations 5 USB Cable Used to connect the StarBo...

Страница 19: ...lectronic Pen option 1 Battery cover Open the cover when inserting or replacing the battery Refer to page 3 6 in this User s Guide for details 2 Side buttons Mouse Operations assigned to these buttons Refer to page 3 8 in this User s Guide for details ...

Страница 20: ...ed with wax fluorine or mold prevention materials Glass surfaces that are in direct sunlight Locations where the product may be splashed with water or rain such as inside bathrooms or outdoors After installing with double sided tape always be sure to fix in place with screws WARNINGS Install this product on a vertical surface Do not install on a slanted surface or ceiling Failure to comply may cau...

Страница 21: ...en the wizard procedures are completed If you have moved the StarBoardLink EZ to a different installation location run the StarBoardLink EZ Setup Wizard again Install the StarBoard Software on your PC before starting to connect equipment The equipment might not operate correctly if it is connected without the software being installed Before Starting to Connect Equipment Depending on your PC an inc...

Страница 22: ...is being used in an environment in which the installation wizard cannot be used refer to the procedure below to install the devices 2 3 1 Connecting the USB Cable 1 Connect the USB cable to the digitizer 2 Check that the 3 adjusters are tightened 3 Install the cable cover Do not connect to the PC yet Cable Cover USB Cable Digitizer ...

Страница 23: ... 3 45 77 inches Aspect ratio 16 10 45 90 inches 2 3 3 Installing the Digitizer Installing with Magnets Align the center of the digitizer with the center of the projection area 12cm 5 inches above the projection area and install so it is parallel with the edge of the projection area Projection Area 24cm 10inch 3cm 1inch 3cm 1inch 3cm 1inch Projection Area 12cm 5inch Digitizer After installing the d...

Страница 24: ...nd install so it is parallel with the edge of the projection area When installing the plate use the double sided tape attached to the back of the plate Projection Area 12cm 5inch Plate Plate Installation Plate rear side Peel off the separating paper To prevent the plate from falling fix it in place with screws after attaching with the double sided tape Use the 6 included screws Fixing Screws Plate...

Страница 25: ... 1 If the reflective bars are to be installed onto a wall where the magnets cannot be used before installation attach 2 pieces of the provided double sided tape onto each reflective bar Attach the double sided tape in the positions shown in the diagram below This step is not required if magnets are used for installation Digitizer Plate Projection Area Reflection Bar ...

Страница 26: ...facing inwards and so there are no gaps when installing with double sided tape remove the separating paper immediately before installation If the projection size is larger than 70 inches use 3 reflective bars on the bottom side Projection Area Reflection Bar Length of the reflective bars can be adjusted Projection Area Extend the left and right side reflective bars to the top of the digitizer ...

Страница 27: ... with the double sided tape fix the reflective bars in place with screws to prevent them from falling Use 2 screws for each reflective bar Connect reflective bars together as shown in the diagram below Gaps between reflective bars may cause malfunctions during operation Connecting Method for Reflective Bars Fixing Screws ...

Страница 28: ...f and cause an injury when being installed or uninstalled To prevent gaps from occurring between reflective bars we recommend using corner clips after installing the reflective bars Corner clips can be installed at each corner of the reflective bars Fixing Reflective Bar Corners Bottom left corner Bottom right corner Corner Clip ...

Страница 29: ...lation Attach the double sided tape in the position shown below This step is not required when using magnets for installation 2 Install the cable holder and then hook the USB cable into the holder to fix it in place 3 Connect the USB cable to the computer Double sided tape Cable holder Cable holder USB cable When installing onto walls where magnets cannot be used fix in place with screws after att...

Страница 30: ...dure Windows version 1 Press the Adjust Camera button on the LSaDrv Touch Sensor Error dialog box displayed on the PC screen This folder path may be changed since it depends on your Windows installation NOTICE Using infrared and compact cameras this product captures the image shadow of a pen or finger and detects the corresponding coordinate position Do not operate near lighting that will obstruct...

Страница 31: ...tarBoardLink EZ Assembly and Setup 2 Camera Adjustment Wizard Start window appears Press All Adjust 3 Press Finish This completes sensor adjustment After making adjustments check that input can be performed normally ...

Страница 32: ...t Procedure Mac version 1 Press the OK button on the LSaDrv Touch Sensor Error dialog box displayed on the Mac screen 2 Start the sensor adjustment wizard Start Go Applications StarBoard Lsadrv folder LsCamWiz 3 The sensor adjustment wizard starts Click the All adjust button ...

Страница 33: ...pears click the OK button and then perform adjustment again while referring to Section 2 3 6 If adjustment is still not successful the StarBoard unit may be defective 5 If adjustment was successful click the Exit button Note that just clicking the button does not complete the adjustment process 6 To save the adjustment result click the Yes button This completes sensor adjustment ...

Страница 34: ...2 15 English StarBoardLink EZ Assembly and Setup 2 3 7 Positioning Alignment Select MENU on the StarBoard Software toolbar Settings StarBoard Calibrate OK and then perform position alignment ...

Страница 35: ...your finger extended Do not allow any other part of your body to touch or come near the projection area as doing so may cause incorrect operation NOTICE Use an input tool with a thickness of least 7 mm When inputting to this product use a tool that is at least 7 mm If a pen or similar tool with a thickness of less than 7 mm is used the input will be unstable Also do not use tools with a sharp tip ...

Страница 36: ...our palm and elbow do not touch the projection area If your hand or elbow touches the projection area or you are within 1cm of the projection area it might cause an incorrect operation 3 1 2 PC Operation When performing PC operations by pointing or giving presentations without inputting characters it is convenient to extend the stylus pen and use it as a pointer ...

Страница 37: ... wall forcefully with the stylus pen bend it or apply an excessive load to it Failure to comply may result in damage to the stylus pen or personal injury Important Do not place the stylus pen onto the reflective bar Doing so may cause a sensor error or mistaken detection to occur ...

Страница 38: ... short length of time using your finger input switches to finger input Finger and electronic pen manual switching The finger pen switching buttons are displayed at the left and right edges of the screen Electronic pen input Finger input Finger Input can only be performed by finger If the electronic pen is used it is used in the same way as a finger Electronic Pen Input is only performed using the ...

Страница 39: ...ethod you want to use from Input method and press the OK button 3 2 2 Switching Input Methods Mac 1 Launch Go Applications StarBoard StarBoardDriver StarBoardDriverSettings 2 Select the input method that you want to use from Input method and press the OK button ...

Страница 40: ...ing so may damage it CAUTION Be sure to install batteries correctly Do not install batteries with positive and negative terminals reversed or use batteries other than the type specified It will cause pen malfunctions and excess heat or burns to the hand Be sure to provide insulation during disposal Be sure to insulate the positive and negative terminals of the battery using cellophane tape or simi...

Страница 41: ...essed against the projection area 2 A miniature transmitter is embedded in the tip of the electronic pen If you hold the transmitter area of the electronic pen while drawing characters or images the drawing data from the electronic pen might not be transmitted correctly If the characters or images drawn on the projection area are not imported correctly into the PC change your grip on the electroni...

Страница 42: ...two times in the same spot Drag Drag Push the pen tip onto the projection area with sufficient force and without releasing it from the projection area move it from one point to another 3 3 4 Customizing the Electronic Pen The electronic pen has one pen tip button and three side buttons Mouse actions can be assigned to these four buttons The default button settings are shown in the following table ...

Страница 43: ... connection icon in below appears on the Tasktray it means that the StarBoardLink EZ is not connected Make sure that the StarBoardLink EZ and the PC are properly connected Connected No Connection If the StarBoard is properly connected the icon changes to Connected as above If the icon does not change despite correcting the connection there may be some other problem For details refer to 4 Appendix ...

Страница 44: ... StarBoard Software to start StarBoard Software 6 Select MENU on the StarBoard Software toolbar Settings StarBoard Check Connection and then check the connection If the StarBoard is not connected message appears StarBoard Software has not detected the StarBoardLink EZ Check whether the StarBoardLink EZ and PC are connected properly Connected No Connection If they are connected properly the StarBoa...

Страница 45: ... on page 2 12 If the positions of the pen tip and cursor are out of alignment select MENU on the StarBoard Software toolbar Settings StarBoard Calibrate and then perform position alignment Important Run the StarBoardLink EZ Setup Wizard when operated for the first time and whenever the board is moved Not doing so may cause operation errors ...

Страница 46: ...t Other than the above Contact a support center Is something blocking light from the projection area or silver surfaces of the reflective bars Remove the blockage Are the silver surfaces of the reflective bars dirty Use a soft brush to clean the silver surfaces of the reflective bars Touch Sensor Error Something is blocking light from reaching the board surface or reflective tape Or sensor adjustm...

Страница 47: ...er than the above Contact a support center Have the StarBoard and projector been placed in the proper orientation Adjust the position of the StarBoard and the projector If undue correction is performed it may not be possible to align the position properly Is the PC screen being projected inside the StarBoard s input area Make sure the PC screen projection is contained within the StarBoard s input ...

Страница 48: ...ting fixtures Restart Windows Mac OS or StarBoard Software Contact a support center The electronic pen does not work Other than the above Check if the same problem arises when using another electronic pen If operations are normal when using another electronic pen the original pen is the problem Is a remote controller for AV equipment being operated while using the pen Stop operating the remote con...

Страница 49: ...Settings StarBoard StarBoard Settings and press 1 Sensor adjustment in the StarBoard toolbar Change of auto execute interval of the sensor adjustment For the auto execute interval of the sensor adjustment select from 0 to 30 by 2 button If you select 0 auto execute is disable NOTICE Using infrared and compact cameras this product captures the image shadow of a pen or finger and detects the corresp...

Страница 50: ...ollowing window will be displayed when sensor auto adjustment finished Press OK This is all of auto sensor adjustment Confirm the normal input after adjustment In case of adjustment error following window will be displayed Press Retry to auto sensor adjustment program execute again If this message displayed again StarBoard may have some problem Please Contact our support ...

Страница 51: ...on the back of the digitizer counterclockwise as far as possible and raise the height of the digitizer 3 Refer to page 2 4 or page 2 6 and attach the digitizer 4 Refer to Sensor Adjustments on page 2 10 and adjust the sensor After the adjustments are completed check that input can be performed correctly Check the details of the precautions on pages 2 1 to 2 14 and also check that the devices have ...

Страница 52: ...ife Approx 80 hours of continuous use 3 alkaline battery Size 149 mm φ17 mm Weight Approx 20 g not including batteries Standards etc VCCI Class A FCC Class B CE 1 Using infrared and compact cameras this product captures the image shadow of a pen or finger and detects the corresponding coordinate position Do not operate near lighting that will obstruct the capture of the image This includes Locatio...

Страница 53: ...ective bars with nails or hard objects may result in scratching The product may not work correctly if scratched 3 Cleaning the Magnets Use a soft cloth dampened with water or alcohol to remove dirt from the magnet sections of the digitizer reflective bars Do not use cleaners etc that contain surfactant as doing so will reduce the retaining force of the magnets 4 Cleaning the electronic pen To clea...

Страница 54: ...on physical damage and loss Not covered by warranty 3 Please refer to the warranty sheet for this product s warranty service period 4 Even during the warranty period there will be a repair charge in the following cases 1 If the registration card accompanying the warranty is not returned to our company 2 If the warranty is not presented 3 If specified fields on the registration card accompanying th...

Страница 55: ...customer sends the product to our company without RMA Return Merchandise Authorisation number it might not be covered by warranty 6 As a rule the customer is responsible for shipping charges required to send all or part of the product for repair etc Our company will assume responsibility for the return shipping to the customer 7 This warranty does not cover labour fees for repair associated equipm...

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