94
TROUBLESHOOTING
Check the following points before asking repair. Contact your dealer or our customer center if the problem still exists after checking them.
When this happens
Check Item
Action and Reasons
In
itia
l s
ta
ge
Not cooled well.
Haven’t 24 hours passed since the installation?
Cooling may take more than 24 hours at installation. Place food at
appropriate intervals, refrain from opening and closing a door as
much as possible and wait. Cooling takes more time during summer
or in case of a lot of food being stored.
No ice is made.
Haven’t 24 hours passed since the installation?
As the entire refrigerator is not cooled immediately after installation,
it takes more than 24 hours for the first ice to be made. Place food
at appropriate intervals, refrain from opening and closing a door as
much as possible and wait.
Co
ntr
ol
Pa
ne
l
The Control Panel does not
respond.
Isn't
lit in the Display Section?
If so, the Operation Section is locked.
Cancel the lock of the Control Panel.
Pg.84
Is Refrigerator Compartment Door open?
Operate after closing it.
Isn’t a water drop or dirt attached to the Control Panel?
Wipe off dirt with a wet cloth and then wipe off moisture with a dry
cloth.
Are you wearing gloves or applying a plaster?
Touch directly with your finger.
Did you touch adjacent Control Panel wrongly?
Touch the target Control Panel only.
Is
「
」
or
「
」
blinking?
The unit software update process is in progress. During the unit
software update process, it is not accessible. Wait a while until the
completion of the update.
The Operation Section is
unlit.
−−−−−
The Operation Section goes out about 40 seconds after the
completion of operation for energy savings.
Pg.71
To turn it on, touch
or open a door of the Refrigerator
Compartment.
Setting of the Operation
Section is changed without
any operation.
Is any other user operating it by his/her smartphone?
One unit can be operated by five smartphones at maximum.
Au
to
m
ati
c ic
e m
ak
in
g
Ice cannot be made at all.
Isn't “Off” lit in the Display Section?
Ice making is set to Stop Ice Making.
Set it to “On” or “Quick” mode.
Pg.78, 79
Isn't "Water" lit in the Display Section?
The water in the water supply tank is low.
Pour water into the water supply container.
Pg.78, 79
Isn't the water in the water supply tank low?
If the water in the tank is low, ice may not be made.
Add water until water level reaches to the “Container-full line” of
the water supply container.
Pg.78
Is the water supply container pushed firmly until it is beyond the
“Container set position” line?
Push it beyond the “Container set position” line.
Pg.78
Do you push the frame into the rear until the lever slides right?
Push the frame into the rear until the lever slides right.
Pg.91
Is anything other than ice stored in the ice case?
Remove it from the Ice Case.
It takes a long time to make
ice.
Is the ice case filled with ice over the limit line of stored ice amount?
Level the ice.
Pg.79
Do you open the door frequently or store a large amount of food at a
time?
The inside is not cooled down enough.
Minimize the number of times of opening and closing the door until it cools
fully. Allow clearance as much as possible between each stored food.
Isn't the surrounding temperature low?
Ice making takes more than four hours during winter. Refrain from
opening and closing a door as much as possible and wait.
Haven't you just changed the setting from “Off” to “On”?
Ice-making may take time immediately after changing the setting.
Refrain from opening and closing a door as much as possible and
wait.
Does any food or package caught in the door of the Freezer or Ice
Compartments prevent the door from closing completely?
Remove caught food, if any, and close the door securely.
Isn’t the “Energy Saving” mode “ON”?
Exit the “Energy Saving” mode.
Pg.87
Projection is generated on ice.
−−−−−
It is frozen water collected in the ice tray groove.
It does not indicate any trouble.
Stored ice becomes small.
Ice sticks together.
Have the ice cubes been sitting in the ice container for a long time?
If ice cubes are left unused, they will gradually grow smaller or stick
together. If you can separate the ice cubes by using the ice scoop,
this is not an issue.
Do you open the door frequently or store a large amount of food at a
time?
Open/close the door quickly or reduce frequency of opening and
closing the door.
Hasn’t a door of the Refrigerator Compartment or a drawer been
closed incompletely temporarily?
Close the door completely.
Small ice is made.
Isn't the water in the water supply tank low?
If the water in the tank is low, ice may not be made.
Add water until water level reaches to the “Container-full line” of
the water supply container.
Pg.78
Connected ice is made.
Do you push the frame into the rear until the lever slides right?
Push the frame into the rear until the lever slides right.
Pg.91
Isn't the Ice Tray damaged?
A damaged Ice Tray precludes the removal of ice cubes from the
Ice Tray, resulting in broken ice cubes or ice cubes sticking to each
other.
Contact your distributor for the replacement of the Ice Tray.
−−−−−
Water in the groove in the Ice Tray may be frozen and sticks to ice
cubes. It does not indicate any trouble.
There is white impurity in
ice.
−−−−−
It is because the fine air bubble in water is contained in ice.
Did you use mineral water to make ice?
Mineral contained in water may freeze and become white impurity
in ice. It may remain after thawing in water, but it is harmless.
Ice tray frame cannot be
drawn.
Is “Off” set?
The ice tray cannot be drawn when the auto ice maker is operating.
Set it to “Off”. When the “Off” indicator lamp is blinking, wait for 1
minute until “Off” is lit, and then draw the ice tray.
Pg.91
When you do not make ice
−−−−−
Set “Off”.
See "Stop Ice Making".
Pg.79
BB0055761M_R-ZXC740KH_A.indd 94
19.8.7 4:58:08 PM
