Troubleshooting
6-3
Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator User’s Guide
General Error Conditions and Recommended Actions
Table 6-1
General Error Conditions
Error Condition
Probable Cause / Recommended Action
Application Error
The Storage Navigator experiences an error.
Save the Java trace file and log file on the Storage
Navigator, and report to the Hitachi Data Systems
Support Center. Then restart the Storage
Navigator.
The examples of the file location are as follows:
For Windows:
-
c:\Documents and Settings\
logon user
ID
\Application
Data\Sun\Java\Deployment\log\*.trace
-
c:\Documents and Settings\
logon user
ID
\Application
Data\Sun\Java\Deployment\log\*.log
For UNIX:
-
user home
directory
\.java\deployment\log\*.trace
-
user home
directory
\.java\deployment\log\*.log
Only the
Exit
button, the
Refresh
and
Refresh
All
commands are effective when accessing the
SVP from the Storage Navigator.
The SVP might not be ready or perform some
write processes from the other system. Wait for a
while, and then click the
Refresh
command in the
File
menu. If the SVP is not restored even though
you have clicked the
Refresh
command, click the
Refresh All
command.
Only the
Exit
button and the
Refresh All
command are effective when accessing the SVP
from the Storage Navigator.
An error may have occurred in the SVP. Click
Refresh All
command in the
File
menu. If the
SVP is not restored even though you have clicked
the
Refresh All
command, log in to Storage
Navigator again.
Storage Navigator does not start even though
you try to start it many times.
Close all the windows of your Web browser and
then clear cache of both Java and Web browser.
For instructions on how to clear cache of both Java
and Web browser, see Clearing Cache of Java and
Web Browsers.
An error (1,7050) occurs and Storage Navigator
does not start when accessing the SVP from the
Storage Navigator computer.
The version of Storage Navigator installed on the
Storage Navigator computer might not match the
SVP version. Close all the windows of your Web
browser and then clear cache of both Java and
Web browser. For instructions on how to clear
cache of both Java and Web browser, see Clearing
Cache of Java and Web Browsers.
In addition, if a proxy is used for network
connections, the proxy cache may store the older
version of the program. If the problem still
remains after you clear cache of both Java and
Web browser, please contact your network
administrator.
