6-2 Troubleshooting
Hitachi Compute Rack Series
PCI-Express Dual Port 10 Gigabit LAN Card Instruction Manual
This chapter describes actions to be taken when the LAN card does not operate
properly. If a problem remains after the following actions are taken, contact
your sales representative or call the maintenance personnel:
Table 6-1
No.
Problem
Verification & how to take action
1
The LAN card is not recognized
properly.
• Check if the driver is installed correctly.
• Check if the LAN card is inserted in the PCI slot
correctly.
Try removing and installing it again to see if the
problem is resolved.
2
LINK/ACT LED does not light even
though the network cable is
connected.
• Check if the LAN card is recognized correctly.
• Check if the driver is installed correctly.
• Check if the power is turned at the connected
device.
• Check if the appropriate category of LAN cable is
used for the connected device.
• Check if the length of the LAN cable exceeds the
limit.
• Check if the link to the connected device is
established.
Check that LINK/ACT LED or the LAN connector is
not pulled out and the corresponding pin is not
bent.
3
The OS is not bootable.
• Check if the LAN card operates normally.
When the OS becomes unbootable after the LAN
card is installed, try removing the card and
booting the OS without the LAN card.
