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Limited Warranty for USA Customers Only
Hitachi America, Ltd. warrants our Hitachi CRT color monitor to be free from defects in
material and workmanship for 36 months from the date you purchased it if your purchase
was made prior to 1/31/01 or 60 months if your purchase was made after 1/31/01 from
your authorized Hitachi America, Ltd. dealer.
If you purchase a Hitachi Liquid Crystal Display (LCD) color monitor, Hitachi provides a
warranty of 36 months for the panel and 12 months for the backlight if purchased before
1/31/01 or 36 months for both panel and backlight if purchased after 1/31/01. In the event
of a defect during this 12 month, 36 month or 60 month period, Hitachi America, Ltd. will,
at its option, repair or replace the monitor at no charge except as set forth below. If proof
of purchase cannot be provided by owner, the warranty period will start to run from the
date of manufacture.
Hitachi America, Ltd. may repair your monitor with new or reconditioned parts or replace it
with a new or reconditioned monitor of the same or similar kind, and any replaced
monitors or parts become Hitachi America, Ltd.'s property.
Exclusions from this warranty:
It is normal for Cathode Ray Tube (CRT) monitors and
LCD display backlights to decrease in brightness as they age. This is a natural process in
CRTs & LCDs due to the degradation of the LCD backlight and the degradation of the
CRT phosphors that create the image and is not covered by this warranty. This warranty
excludes decreased image clarity or reduced brightness due to natural aging of the
monitor/display. In addition, this warranty does not cover phosphor burn. Phosphor burn
can occur when a monitor is left with one static image for extended periods of time during
which the image may become burned into the phosphors.
This limited warranty does not cover damage occurring in shipping or in storage after you
purchase the monitor or damage caused by abuse, accident, disaster, misuse,
mishandling, mispackaging or shipping, improper installation, unauthorized repair or
modification, or failure to follow the manufacturer's instruction with respect to the proper
handling, operation, installation, service and maintenance of the monitor.
To obtain warranty service, call 1-800-536-6721 to obtain a return authorization and the
location of your Hitachi service center or return the monitor to the dealer from whom you
bought it (subject to that dealers' return policy). If you choose to ship the monitor rather
than delivering it in person, you must assume the risk of damage or loss in transit. You
must also use the original shipping container (or equivalent packaging), pay shipping
charges, and enclose a copy of the proof of purchase date with the monitor.
For additional information, please write to:
Hitachi America, Ltd.
200 Lowder Brook Drive, Suite 2200, Westwood, MA 02090
NEVER open the monitor cabinet. If the monitor is not operating properly, contact Hitachi
America Ltd. service center (Call 1-800-536-6721).
Do not open the monitor housing under any circumstances. By opening the monitor
housing you will expose yourself to high voltage and possible severe electrical shocks and
void all warranties.
