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QUICK PROBLEM-SOLVING TIPS
When there is something wrong with your TV, turn it off and restart it. If this does not resolve the problem you can also refer to the tips
below. If the problem is still not resolved, then contact our Hisense Consumer Electronics Care Center at 1-888-935-8880 Monday
through Friday from 8 A.M. to 8 P.M. EST and Saturday through Sunday from 9 A.M. to 6 P.M. EST.
ISSUES
POSSIBLE SOLUTIONS
No sound or picture
• Check if the power cord is plugged into a powered AC outlet.
• A power switch on the right side bottom edge of the front panel must be turned on. Press the
button
in the
remote control to activate the unit from Standby.
• Check to see if LED light is illuminated or not. If illuminated, power to TV is OK.
I have connected an external
source to my TV and I get no
picture and/or sound.
• Check for the correct output connection on the external source and for the correct input connection on the TV.
• Make sure you have made the correct selection for the input mode for the incoming signal.
When I turn on my TV, there is a
delay for a few seconds before the
picture appears. Is this normal?
• Yes, this is normal. The TV is initializing and searching for previous setting information.
The picture is normal but there is
no sound
• Check the volume settings.
• Check if 'Mute' mode is set to
On
.
Sound but no picture or black and
white picture
• If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.
• Check that the Color is set to 50 or higher.
• Try different TV channels.
The sound and/or picture is
distorted or appears wavy
• An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away
from the TV.
• Insert the power plug of the TV set into another power outlet.
The sound and picture is blurry or
cuts out
• If using an external antenna, check the direction, position and connection of the antenna.
• Adjust the direction of your antenna or reset or fine tune the channel.
A horizontal or vertical stripe
appears on the picture and/or the
picture is shaking
• Check if there is a source (such as an appliance or electric tool) nearby that is causing interference.
The plastic cabinet makes a
"clicking" type of sound
• The 'click' sound can occur when the temperature of the television changes. This change causes the television
cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
The remote control does not work
• Confirm that TV still has power and is operational.
• Change the batteries in the remote control.
• Check if the batteries are correctly installed.
