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Troubleshooting

ML19E User Manual, February 2011

Touchscreen Troubleshooting

Applies to touchscreen monitors only� To be sure that you have the most current driver, please

check the following Internet address:

http://www�HopeIndustrial�com/Touchscreen_Drivers�htm

Symptom

Causes

Solutions

No response

when touching

the touchscreen

Touchscreen driver has not

been installed�

Download and install the latest driver from

the HIS website�

Touchscreen cable is not

plugged in correctly�

Make sure either the USB or Serial cable

is securely connected to the monitor and

PC� Do not connect both�

If using a USB connection,

does the USB cable length

exceed 3 meters?

USB cables have a 3 meter limitation and

could cause no touch response if this is

exceeded�

If using a Serial connection,

is the Serial cable plugged

into the correct COM port?

Ensure that the Serial cable is connected

to the COM port being used prior to

installing the touchscreen driver�

The cursor

moves but does

not follow my

finger when

touching the

touchscreen

Touchscreen driver has not

been installed�

Download and install the latest driver from

the HIS website�

Touchscreen has not been

calibrated�

Activate the calibration utility� In Windows

systems, these settings may be found at

the following location:
Control Panel > Elo Touchscreen >

"General" Tab

• Press the Align button�
• Touch all targets as the appear to

calibrate the touchscreen�

• Press the Green Check button when

verified�

Содержание HIS-ML19-***E

Страница 1: ...19 PANEL MOUNT INDUSTRIAL MONITOR USER MANUAL Model No HIS ML19 _ _ _ E REVISION E ...

Страница 2: ...tep 3 Install into Panel 10 Video Settings 12 Setting the Timing Mode 12 Control Panel Buttons 13 OSD and Power Lock Settings 14 On Screen Display OSD Menus 15 Auto Image Adjust Menu 16 Contrast Brightness Menu 16 Input Select Menu 16 Color Adjust Menu 17 Information Menu 18 Manual Image Adjust Menu 18 Setup Menu 19 Memory Recall Menu 19 Cleaning Instructions 20 Troubleshooting 21 Video Troublesho...

Страница 3: ...be covered by UL 60950 3rd Edition the socket outlet shall be installed near the equipment and shall be easily accessible FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial...

Страница 4: ...components may impair suitability for Class I II III Division 2 Locations Waste Electrical and Electronic Equipment Directive WEEE The following information is only for EU member states The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2002 96 EC WEEE The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal was...

Страница 5: ...ront and Side Views Bottom View 332 8 mm 13 10 7 1 mm 0 28 398 8 mm 15 70 482 6 mm 19 00 376 mm 14 8 301 mm 11 9 61 6 mm 2 43 409 8 mm 16 14 482 6 mm 19 00 7 1 mm 0 28 Design to maximum depth of 69 0 mm to ensure future compatibility with later revisions and replacement units ...

Страница 6: ...2 F f f Remember that heat rises the temperature at the top of the cabinet will be much hotter than at the bottom if air inside the enclosure is not actively circulating Even in a sealed enclosure use of a circulation fan can greatly reduce temperature f f Also remember that even though this product is designed to operate at 50 C the life span of any electronic device is shortened when it is consi...

Страница 7: ...ctions to connect power video and touchscreen if applicable to your monitor If using a KVM extender please refer to the installation instructions included with the KVM extender module It is particularly important to bench test the full configuration prior to final installation This will help to identify and troubleshoot any system issues while configuration changes may still be easily made Video C...

Страница 8: ...should be used to connect the touchscreen interface to the monitor All touchscreen monitors are shipped with a CD ROM that contains documentation and drivers for all major operating systems To be sure that you have the most current information please check the following Internet address http www HopeIndustrial com Touchscreen_Drivers htm IMPORTANT If you will be using a Serial connection connect t...

Страница 9: ...the CD does not automatically run browse the contents of the CD and open the ReadMe htm file in a web browser Select the appropriate driver NOTE For Windows 7 and Vista operating systems you must save the driver to a location on your hard drive then run using elevated privileges by right clicking on the file and selecting Run as administrator 2 Click to Run the software when prompted Follow on scr...

Страница 10: ...ate space behind the panel Allow extra space 25 4 mm 1 0 behind and on each side for air ventilation Step 3 Install into Panel Once you have completed the full bench test configuration and confirmed that all components are working properly you are ready to install the monitor into its panel cutout WARNING HIS will not assume liability for damage to internal electronics due to improper installation...

Страница 11: ...5 mm 0 020 4 Clean and deburr the panel hole 5 Separate the rear collar from the monitor by removing the 12 nuts 6 Refer to the enclosure mounting diagram below 7 Insert the unit into the front of the panel and re attach the collar 8 Tighten all 12 nuts to a torque of 24 inch pounds to ensure a watertight seal between the poron bezel gasket on the monitor and the equipment panel ...

Страница 12: ...n image TIP For the best picture quality set your computer graphics adapter timing mode to VESA 1280 x 1024 60 Hz Please refer to the computer graphics adapter manufacturer s manual for instructions on setting the resolution and timing mode In Microsoft Windows these settings may be found at the following location f f ME 2000 XP Control Panel Display Settings f f Vista Control Panel Personalizatio...

Страница 13: ... and adjustments screens disappear automatically after 15 seconds This is adjustable through the OSD timeout setting in the Setup menu 2 To select a control to adjust press the up or down button to scroll through the menu 3 Press button 2 to open the menu for a selected control 4 To adjust the control press the up or down button 5 To save the adjustments and return to the main OSD menu press butto...

Страница 14: ...rast Adjust When the OSD menu IS NOT displayed Shortcut to Contrast Adjust When the OSD menu IS displayed Scrolls up and adjusts items in the menu up OSD and Power Lock Settings f f OSD Lock Press and hold 1 and the up button for 10 seconds If any buttons are pressed the message OSD Locked will display for 5 seconds f f OSD Unlock Press and hold 1 and the up button again for 10 seconds f f Power B...

Страница 15: ...t Brightness Includes the Contrast and Brightness functions Input Select Allows the user to toggle between inputs Color Adjust Provides several color adjustment modes Information Displays the timing mode video signal input Manual Image Adjust Includes the H V Position Horizontal Size Fine Tune Sharpness and Eco Mode functions Setup Menu Includes the Language Select Resolution Notice OSD Position O...

Страница 16: ...of the OSD menu Brightness Adjusts the background black level of the screen image This feature may also be accessed by pressing the down button outside of the OSD menu Contrast Brightness Menu The Contrast Brightness menu includes the Contrast and Brightness functions Auto Image Adjust Menu The Auto Image Adjust menu automatically sizes centers and fine tunes the video signal to eliminate waviness...

Страница 17: ...the LCD to more accurately display colors the way they were originally intended NOTE Enabling the sRGB setting will cause the Contrast and Brightness adjustments to be disabled 9300K Adds blue to the screen image for cooler white used in most office settings with fluorescent lighting 6500K Adds red to the screen image for warmer white and richer red 5400K Adds green to the screen image for a darke...

Страница 18: ...ness Standard is the default brightness setting Optimize reduces brightness by 25 Conserve reduces brightness by 50 NOTE When the Eco Mode is set to Optimize or Conserve Brightness and Contrast cannot be adjusted Manual Image Adjust Menu The Manual Image Adjust menu includes the H V Position H Size Fine Tune Sharpness and Eco Mode functions Information Menu The Information menu displays the timing...

Страница 19: ...OSD screen is displayed For example with a 15 second time setting if a control is not pushed within 15 seconds the display screen disappears OSD Background Allows the user to turn the OSD background On or Off Setup Menu The Setup menu includes the Language Select Resolution Notice OSD Position OSD Timeout and OSD Background functions Memory Recall Menu The Memory Recall menu returns adjustments ba...

Страница 20: ...reen The anti reflective coatings on glass window equipped displays are physically part of the surface of the glass and resist degradation to the Military Specifications To minimize over run of cleaning solution spray the cloth first and then clean the screen DO NOT USE ABRASIVE MATERIALS SUCH AS PAPER TOWELS OR DIRTY SHOP RAGS ON THE DISPLAY AS IT WILL SCRATCH THE PROTECTIVE COATING ALWAYS USE A ...

Страница 21: ...s lit blue Check power connections at the monitor and power source No Signal message box and no image on the screen Video cable is not plugged in correctly Check the video cable connection at the monitor PC and or KVM extender PC is in Power Saving mode Power Saving mode can usually be exited by moving the mouse PC is not powered on Ensure PC is powered on PC is not sending signal Connect the PC t...

Страница 22: ... incorrectly adjusted Reset the monitor to the factory default settings by activating the Memory Recall function in the OSD Video cable is not securely connected If any colors red green or blue are missing check the video cable to make sure it is securely connected Video cable is bad Check to make sure there are no loose or broken pins in the cable connector Shorts in the cable could also cause an...

Страница 23: ... the USB cable length exceed 3 meters USB cables have a 3 meter limitation and could cause no touch response if this is exceeded If using a Serial connection is the Serial cable plugged into the correct COM port Ensure that the Serial cable is connected to the COM port being used prior to installing the touchscreen driver The cursor moves but does not follow my finger when touching the touchscreen...

Страница 24: ...16 8 million Brightness white 300 nits cd m2 Viewing Angle Hori Vert 170 160 Contrast Ratio typical 1000 1 static 2000 1 dynamic Backlight Four CCFTs Cold Cathode Fluorescent Tube 50 000 hour brightness half life replaceable Environmental Temperature 0 to 50 C 32 to 122 F Humidity 20 to 90 non condensing Operating Shock 15 g 6 msec half sine Operating Vibration sine 1 0g swept sine 9 500 Hz Transp...

Страница 25: ...82 kHz Vertical Scan 50 75 Hz Supported Video Standards 1280 x 1024 60 75 Hz 1024 x 768 60 70 75 Hz 800 x 600 56 60 72 75 Hz 640 x 480 60 75 Hz 720 x 400 70 Hz Response Rate typical 5 ms Electrical Monitor Input 120 240 VAC 1 2 0 6 A 60 50 Hz Power Consumption 34 W Power Consumption Standby mode 2 W Functional Control Panel Buttons 1 Menu 2 Enter Power Down Up On Screen Display OSD Menus Auto Imag...

Страница 26: ...ons W x H x D 482 6 mm x 398 8 mm x 7 1 mm 19 0 x 15 7 x 0 28 not including gasket Cutout Dimensions W x H 453 4 mm x 366 8 mm 17 85 x 14 44 0 5 mm 0 020 Net Weight 18 lbs Shipping Weight 22 lbs Compliances and Certifications Electrical UL 60950 3rd Edition cUL Recognized Component File No E212889 UL 508A Listed File No E318630 FCC Class A CE Environmental RoHS Hazardous Substances IEC 60721 3 Rel...

Страница 27: ...mber This RMA number must be conspicuously marked on the outside of the shipping box HIS will not accept shipments not accompanied by an RMA number You must ship or deliver the product to HIS Freight prepaid What Does This Warranty Not Cover This warranty does not cover equipment which has been damaged due to misuse abuse or accident such as operating the equipment outside of published specificati...

Страница 28: ... 1325 Northmeadow Parkway Suite 100 Roswell GA 30076 Toll Free 877 762 9790 International 1 678 762 9790 Fax 1 678 762 9789 Sales and Customer Service sales HopeIndustrial com Support and Returns support HopeIndustrial com Accounting Department accounting HopeIndustrial com www HopeIndustrial com ...

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