No sound from headset/earphones:
Check to see if the volume is set to zero.
Check whether the headset/earphones plug has been
correctly inserted
Serious noise:
Check that the headphone plug is clean - dirt can cause noise.
Please check whether the music file is damaged.
Try playing different file. If the file has been damaged, it may
lead to serious noise or skips.
FM reception is poor:
Please adjust the direction and location of the player.
Make sure that the headphone/earphone cable is stretched out.
The cable is your antenna.
Check whether there is interference from other electronic
equipment.
Garbled screen:
Please check that the correct language setting option has
been chosen.
Cannot download:
Make sure the computer and the player are properly connected.
Make sure that there is enough storage space in the
internal memory.
Make sure the USB cable is not damaged.
Contact us
Need assistance? Please contact us!
For troubleshooting and support, please visit our website at
www.hipstreet.com and check our Support section to view
Frequently Asked Questions (FAQ’s), video tutorials and more.
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