FAQS
Pureit Helpline
1860-210-1000
www.pureitwater.com
What is the storage capacity of Pureit Ultima
Eco Mineral RO+UV+MF?
Pureit Ultima Eco Mineral RO+UV+MF has a
storage tank capacity of 10 litres with running
input water. With no continuous input water, the
average dispense capacity is 9.2 litres. The
process of filling the storage tank is fully
automatic and when you take water out of the
tank, the purification process automatically
starts and refills the storage tank.
How much time it takes to purify water in
Ultima Eco Mineral RO+UV+MF?
Ultima Eco Mineral RO+UV+MF can purify
water upto 24 litres per hour. However, the time
taken to purify depends on the life of the Filters,
the input water pressure, TDS and other
impurities present in water.
How will I get new Consumables/Membranes
replaced?
You need to call the Pureit Helpline and order
for a Germkill Kit. Our technician will visit your
place and replace the Germkill Ki at a nominal
cost.
What should I do if there is no water being
dispensed from the tap?
In case you cannot dispense water from the
tap, then you need to first check whether the
power supply is on. If it is on, then check if
there are any fault indicators illuminated, or
“CHANGE GKK” and the Call Centre Number is
illuminated on the Digital Display Panel. Call
the Pureit helpline and get either the fault
resolved or Germkill Kit replaced.
If none of these lights are illuminated on the
Digital Display Panel, then check if the Ball
Valve is closed. If none of these cases are true,
then please call Pureit Helpline for assistance.
Can I use any type of water to purify through
my Pureit Ultima Eco Mineral RO+UV+MF?
Pureit Ultima Eco Mineral RO+UV+MF will
purify “potable” water for removal of hardness
and other impurities to give you safe drinking
water. If the input water has impurities normally
not present in drinking water (high iron/
turbidity/ microbial contamination etc.) or water
is from unknown source (river/lake/pond
/borewell etc.) then suitable pre-treatments may
be required.
The Advance Alert System did not give me a
warning before the purifier stopped working.
Why is it so?
There may be several reasons for this:
While the Germkill Kits and the Pre-Sediment
Filter have fixed replacement schedules,
depending on your input water quality the
Pre-Sediment Filter might need a replacement
or cleaning even before the purifier gives you
an alert. In such cases, please contact Pureit
helpline on 1860-210-1000 and get the
Pre-Sediment Filter cleaned or replaced. The
purifier will communicate the alert only if the
purifier is in a switched on condition during the
scheduled alert time. Post the completion of the
scheduled alert time, Auto Shut off of water will
be activated automatically for GKK, even if the
purifier is in a switched off condition.
Does Pureit Ultima Eco Mineral RO+UV+MF
remove arsenic, flouride and nitrates?
Like ions, the RO technology can also remove
arsenic, flouride and nitrates
Can I use the reject water? What can I do with
the Reject Water?
It can be used for gardening or cleaning floors,
but is not fit for consumption.
What should I do if any part of the purifier is
broken?
Please call the Pureit Helpline. We will guide
you on the repairs required. You would need to
buy the replacement parts at an additional cost.
What should I do if there is a leakage from the
purifier?
Turn off the Ball Valve and switch off the power,
if you find any failure. Check for any visually
improper fitments and then call our Pureit
Helpline at 1860-210-1000 and register a
service request.
How long the stored water in Pureit Ultima Eco
Mineral RO+UV+MF can be used for drinking?
You can use stored water for 2 days. If it is not
used for more than 2 days we advice you to
discard that water, refill and then consume.
How do I know when I have to change my
Germkill Kit?
Pureit Ultima Eco Mineral RO+UV+MF has a
Digital Display System that will flash a message
"Change GKK" to prompt you to call the call
centre to get the respective GKK changed,
whenever the life of the Germkill Kit is about to
get over. (Please refer to the "Understanding
The Digital Display Panel" section of this user
manual, for further details).
Can the Pre-Sediment Filter or the other filter
parts choke before the Advance Alert?
While the Germkill Kits and the Pre-Sediment
Filter have a fixed replacement schedule, you
might be required to change the filters in the
interim depending on the quality of your input
water.
Should the tap flow rate be very less or if it is
taking too long for the tank to fill, then please
contact the Pureit helpline at 1860-210-1000 to
change the membranes. These extra visits will
be chargeable as per T&C.
Will I be able to dispense water from the
purifier in case the red band of “Guided Alert
System” gets illuminated OR the water is Auto
Shut-Off?
In case any red band of "Guided Alert System"
illuminates, the purification process will stop,
until the fault is fixed. But, you will be able to
dispense out the water available in the storage
tank by pressing the Soft-Touch button. Once
pressed, the button will operate and dispense
for 2 minutes or till the water is available in the
tank or whichever is earlier.
For how long can I continuously dispense
water?
Once pressed, Soft-Touch button dispenses
water for 5 minutes and it automatically stops
dispensing after that. In case you need more
water, you need to press the button again. You
can stop the flow of water in between by
pressing the Soft-Touch button again.
Will the Guided Alert System indicate any
leakage complaints?
No. It only indicates key electrical faults.
What should I do if the water from the purifier
tastes unusual or the purification is taking
more time?
Please call the Pureit helpline at
1860-210-1000. Our technician will visit you
and help you resolve all the issues.
Why is the output water blue in colour?
The blue colour in the output water is because
of the lighting system built in the purifier.
What are the ideal usage conditions for an RO
technology based water purifier?
The point-of-use reverse osmosis drinking
water treatment systems addressed by NSF-58
standard are designed to be used for the
reduction of specific substances that may be
present in drinking water supplies (public or
private) which are considered to be microbio-
logically safe and are of known quality.
What do I do if a Guided Alert System band is
illuminated?
In case of any electrical fault, a segment of the
red band will illuminate to indicate where the
fault is. If it is illuminated, please call the Pureit
Helpline at 1860-210-1000 for assistance.
