TROUBLESHOOTING
Problem
Cause
Solution
Fire bowl won’t light
Igniter pin and burner are wet
Dry off with a soft cloth
Igniter pin is broken
Contact Manufacturing for a
replacement part
Electrode wire is loose or disconnected
Reconnect wire to the igniter box located
inside the table behind the igniter box
Electrode wire is shorting between valve
and igniter pin
Contact Manufacturing for a re-
placement part
Burner won’t light
while using a match
No gas flow
Check that the gas tank isn’t empty
Regulator isn’t connected securely to the
tank
Tighten regulator connection to the gas
tank
Gas flow is obstructed
Check all hoses for kinks and bends
Burner ports are clogged
Turn all gas flow connections off. Insert
an opened paperclip (or similar item) into
each of the burner ports to clear them
out.
Heating unit emits a lot
of black smoke
Flame is obstructed at burner ports
Check that all burner ports are free of any
small lava rocks/pumice stones pieces
Regulator hose is kinked
Straighten hose of all bends or kinks
Sudden drop in gas
flow
No gas flow
Check that the gas tank isn’t empty
Excess flow safety valve has been
activated
Turn the control knob to the ‘off’ posi-
tion. Close the tank valve and disconnect
propane gas tank. Turn the control knob
to ‘high’; wait 1 minute. Turn the control
knob back to the ‘off’ position. Recon-
nect propane gas tank. Light the fire unit
as indicated in the ‘To Light’ section of
this manual.
Flame blows out easily
High or gusting winds
Increase flame to ‘high’
No gas flow
Check that the gas tank isn’t empty
Excess flow safety valve has been
activated
See ‘sudden drop in gas flow’ above
WARRANTY
The manufacturer’s warranty will be voided by, and manufacturer disclaims any responsibility for,
the following actions:
• Modification of the unit and/or components including the gas valve assembly.
• Use of any component part not manufactured or approved by the Manufacturer.
• Use and installation other than what is listed in this manual.
Page 11
If you have any questions regarding the product, please call customer service at
1-888-775-1330
,
8
a.m. - 4 p.m. (
M
ST), Monday - Friday
.
