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Customer Support

Customer Support

If you encounter any problems while utilizing the RocketRAID host adapter, or have

any questions about this or any other HighPoint product, feel free to contact our

Customer Support Department.

Troubleshooting Checklist

Before contacting our Customer Support department:

•

Make sure the latest BIOS, driver and HighPoint RAID Management soft-

ware has beein installed for the host adapter. The latest updates are available

from our website.

•

Prepare a list of the computer system’s hardware and software (motherboard,

CPU, memory, other PCI-E devices/host adapters, operating system,

applications)

Contact Information

E-mail address: [email protected]

Phone: 408-240-6119

9:00AM-5:00PM, Pacific Standard Time

   59

Содержание RocketRAID 35

Страница 1: ...RocketRAID 35xx SATAII Host Adapter User s Guide Revision 1 0 Date March 2009 HighPointTechnologies Inc 1...

Страница 2: ...t be registered trademarks or copyrights of their respective owners Backup your important data before using HighPoint s products and use at your own risk In no event shall HighPoint be liable for any...

Страница 3: ...ND INSTALLA TION 1 RocketRAID Adapter layout 11 2 Installing the RocketRAID HostAdapter 17 3 VerifyingInstallation 19 4 BatteryBackup 19 ROCKETRAIDBIOSUTILITY 1 BIOS Setting Overview 20 2 CreatingRAID...

Страница 4: ...D MANAGEMENTAND DE VICE DRIVER CD 1 CreatingaDriverDiskette 41 2 DeviceDriverInstallation 42 3 HighPointRAIDManagementUtilities HRM 48 CUSTOMER SUPPORT TroubleshootingChecklist 59 CONTACTUS 60 4 Table...

Страница 5: ...800MHz I O Processor is one of the industry s highest performing RAID I O processor engines for multi channel SATAhardware RAID 5 6 controllers The RocketRAID 35xx series of PCI Express hardware RAID...

Страница 6: ...rnal ports or 20 Internal 4 External ports RocketRAID3560 Multi adapter support up to 4 adapters Intel RAID 6 P Q for large capacity RAID arrays NVRAM for write journaling Battery Backup Unit BBU Opti...

Страница 7: ...ID Managment SHI Storage Health Inspector S M A R T and disk maintenance RAID Management TerabyteSaver and TerabyteGuard for Data Protection and Reliability Firmware update in the Operating System Hot...

Страница 8: ...ange 5 60 non condensing Storage Temperature 20 C 80 C MTBF 920 585Hours Electrical Characteristics Size 160 0mmx66 0mm 6 26 Lx2 59 W RocketRAID3522 202 0mm x 96 0mm 7 95 L x 3 77 W RocketRAID 3530 35...

Страница 9: ...etRAID 35xx see legacy disk below Understanding RAID Concepts and Terminology When you create a redundant array using the RocketRAID35xx controller s BIOS Configuration Utility it will automatically s...

Страница 10: ...an be adminis trated using the BIOS and Web based management utilities OCE ORLM and the RocketRAID 35xx The RocketRAID 35xx supports both Online Capacity Expansion OCE and Online RAID Level Migration...

Страница 11: ...Each port can direct connect up to 4 hard drives Port7 This represents RocketRAID 3560 s additional External Mini SAS port With the automatic port selection funtion Port7 can be used when Port1 has no...

Страница 12: ...Congratulations J2 Pins defined as follow J1 This jumper supports SAF TE interface I2C LCD connector for LCD Panel and Push Button 12...

Страница 13: ...arm in the case of disk array failure Ethernet Port Ethernet port J4 for Out of Bound Manegement support Net Time Protocol Cable Internal Mini SAS to SATA The integrated RocketRAID 3560 includes 6 Int...

Страница 14: ...p to 4 SATA hard disks The RR3530 is 3 Mini SAS ports and can support up to 12 disks The RR3540 is 4 Mini SAS ports and can support up to 16 hard disks A1 A4 F1 F4 LED connections A refers to the disk...

Страница 15: ...per J18 BBU connector Connector for battery backup unit optional part EthernetPort Ethernet port U32 for Out of Band Management support Net Time Protocol Connectors A1 A4 provides LED support for Driv...

Страница 16: ...hese represent the RocketRAID 3522 s two External Mini SAS ports Each port can support up to 4 hard disks J1 SAF TE connector BEEP1 Speaker Alarm speaker the speaker emits and audible alarm in the cas...

Страница 17: ...unused PCI E x8 2 Remove the PCI slot cover 3 Gently insert the RocketRAID 35xx into the PCI E slot and secure the bracket to the system chassis 4 After installing the adapter attach the Mini SAS conn...

Страница 18: ...RAID Host Adapter via connec tors J24 through J1 and secure the two boards to the bracket If you do not want to use the Ethernet function secure the RocketRAID Host Adapter to the bracket 1 Installing...

Страница 19: ...the BBU CONN Attach the BBU to the RocketRAID 35xx using the cable included with the BBU unit Once the RocketRAID host adapter and hard drives have been installed into the chassis boot up the system t...

Страница 20: ...erent menu items Enter Open the selected toolbar command execute the selected command Esc move back to the previous menu cancel the selected operation Tab Switch between Disk and Array menus move to n...

Страница 21: ...the X values S System D Disk A Array C Controller W Window H Help X Exit Logging In The BIOS Utility has two interface modes User and Supervisor The User mode can only view information about the Rock...

Страница 22: ...on displays information about the select hard disks Initialize initialize the selected disks required in order to use new hard disks for creating RAID arrays disk replacement or configuring spare disk...

Страница 23: ...ity errors Start Task End Task Stop Pause current task Controller Information View information about the RocketRAID host adapter Eventlog View event log entries Setting View and configure host adapter...

Страница 24: ...t Initialize and press Enter 3 The utility will display a warning and ask you to press Y yes to initialize or N no to cancel Once initialized these disks can be used to create RAID arrays Warning Init...

Страница 25: ...eys then select using Enter A numeral will be displayed before each selected disk To de select a disk highlight the target disk and press Enter once more Once all target disks have been selected selec...

Страница 26: ...arrays RAID 0 1 3 5 6 10 and 50 specify the RAID Initialization method a Quick init use this option if you want to quickly create an array for testing purposes This will clear all previous data and wi...

Страница 27: ...used to create additional arrays or used as a Spare disk if the available capacity meets the requirement see 5 Maintaining Arrays Spare Disks for more information 6 Block Size This option allows you...

Страница 28: ...n2003 SP1 Windows 2008 or Windows Vista These operating systems support larger volumes and introduce a partitioning method known as GPT GUID Partition table Use GPT when creating arrays over 2TB in si...

Страница 29: ...rray and press Enter Highlight Array from the toolbar Select Delete and press Enter The utility will display a warning message Press Y yes to delete the array or select N no to cancel Warning all data...

Страница 30: ...Disk or Array Windows highlight the target disk array and press enter Array Information this will display the array s Name RAID type Block size Sector size member hard disks and status Disk Informatio...

Страница 31: ...isplay information about the host adapter s model Product ID PCI E bus location IO Processor model memory firmware revision serial number and the status of the BBU battery backup unit Event Log The Ro...

Страница 32: ...s the creation or deletion of arrays You can filter displayed events by using Tab to highlight the Information Warning and Error options towards the top of the window Enable or disable these filter op...

Страница 33: ...twork Settings for use with the RocketRAID host adapter s Out of Band OOB and In Band IB Management functions Highlight Controller from the toolbar select Network and press Enter This option will disp...

Страница 34: ...ired value Some hard disks do not support this setting consult the hard disk s documentation for more information Spin down idle disk If enabled the host adapter will power down idle inactive disks ar...

Страница 35: ...ng Device Settings These options allow the administrator to enable or disable hard disk cache related settings From the Disk Window highlight the target disk and press Enter Highlight Disk from the to...

Страница 36: ...s To set a hard disk to act as a Spare Disk switch to the Disk window use the arrow keys to select the target disk from the list of initialized disks and press Enter Highlight Disk from the toolbar th...

Страница 37: ...s example 200GB of disk space remains unallocated This unallocated space allows these disks to be set as spares for a separate redundant array that meets the capacity requirement 200GB or less Verifyi...

Страница 38: ...rray will act as the boot disk if the motherboard s BIOS instructs the card to act as the system s boot device Hot Swap The BIOS utility provides several options that allow the administrator to add or...

Страница 39: ...prepare a RAID array for removal highlight the target array using the Array window and press Enter Highlight Array from the toolbar select Unplug and press Enter The interface will notify you when the...

Страница 40: ...tions Maximize enlarge viewing area of the selected window Disk or Array Minimize reduce the viewing area of the selected window Disk selects the Disk window Array selects the Array window Refresh sca...

Страница 41: ...sert the CD into the system s CD DVD drive The program should start automatically 2 Insert a blank floppy diskette into the system s floppy drive 3 Click on Create Driver Diskette 4 Click on the Pleas...

Страница 42: ...website http www highpoint tech cn China biosc htm Then RocketRAID controllers are represented you can press relevant Link to access Product Driver Drivers are posted in zip archive format Most Windo...

Страница 43: ...evice driver be installed To install the device driver follow the steps outlined below 1 When the Found New Hardware Wizard window appears select Install from a list or specific location Advanced and...

Страница 44: ...he driver Installing the RocketRAID driver during a fresh Windows installation 1 After booting from the Windows CD or DVD ROM when the Windows Setup blue screen appears look towards the bottom of the...

Страница 45: ...dard OS installation procedures Installing the driver for an existing Windows Vista 2008 system 1 Intall the RocketRAID 35xx host adapter into the PC then boot up Windows 2 Windows should automaticall...

Страница 46: ...mputer icon Select the Properties item from the popup menu 2 In the popup window select Hardware tab and then click Device Manager button 3 Double click the Storage Controllers entry If the RocketRAID...

Страница 47: ...is kernel and all later releases will automatically recognize the host adapter and do not require driver installation In addition binary and source driver updates are routinely posted for a variety of...

Страница 48: ...options The latest version of the Web Management utility user manual is available from our website Windows Operating Systems Installing the Web based Manage mentUtility Clickon InstallRAIDManagementSo...

Страница 49: ...Extract the tbz file to the desktop and browse to the appropriate rpm file there are 32 and 64 bit options 3 Double click the rpm file this should open the operating systems software installer Enter...

Страница 50: ...etc hptcfg service config file etc rc d init d hptdaemon service control script usr share hpt webguiroot data files If there is no etc hptcfg present you can add it manually using by using the echo co...

Страница 51: ...ent utility Please check http www hptmac com for the latest software driver packages Driver updates are posted on the card s product page under the Download Center section The latest package is posted...

Страница 52: ...gementInstallation The driver and software packages for the RocketRAID35xx includes both the device driver for OS X and a copy of the Web RAID Management utility Copy the Mac driver and software packa...

Страница 53: ...be recognized by the system Config ure arrays using the Web RAID Management interface User guides for the Web inter face are available from http www hptmac com Check the product page for the RocketRA...

Страница 54: ...ed click on the Access URL this will open the log in screen 3 Type in the User name and Password then click OK The default Username is RAID while the default Password is hpt 4 After successfully loggi...

Страница 55: ...t the Web GUI and reboot OS X CloningthebootvolumetoaRAIDArray 1 After flashing the EFI firmware update download Carbon Copy Cloner Carbon Copy Cloner is a free disk imaging utility that can be used t...

Страница 56: ...RAID Management and Device Driver CD 3 Start Carbon Copy Cloner For the Source disk select the current Mac OS X boot drive For the Target disk select a disk or array attached to the RocketRAID host a...

Страница 57: ...disks have been selected click Clone to start the duplication process The utility will display a progress bar and notify you when the copy procedure is complete Changethebootvolume 1 After cloning th...

Страница 58: ...CD 2 Set the RAID array or disk attached to the RocketRAID card as the startup disk and click Restart 3 You can also select the boot volume using the Alt key after powering up the Mac system This com...

Страница 59: ...ing our Customer Support department Make sure the latest BIOS driver and HighPoint RAID Management soft ware has beein installed for the host adapter The latest updates are available from our website...

Страница 60: ...wan 5F No 3 Swei Lane Jhongjheng Rd Sindian City Taipei County 231 Taiwan R O C Website http www highpoint tech com Taiwan indextw htm Phone 886 2 2218 3435 9am 6pm Fax 886 2 2218 3436 E mail sales hi...

Страница 61: ...ged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipm...

Страница 62: ...ustomer Support ThankYou Thank you for purchasing the RocketRAID 35xx SAS SATAII RAID Host adapter We appreciate your support and welcome any questions comments or product sugges tions you may have 62...

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