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800.421.0771
Section 7: Troubleshooting Guide
Problem
Remedy
1. Cannot start fire.
• Open catalyst bypass damper.
• Open combustion air dampers underneath hearth plate.
• Burn out flue by rolling up piece of newspaper lighting
and holding in upper rear portion of firebox. This will cause
the chimney to draw.
2. Fire will not burn stove will not draw.
• Flue is obstructed with foreign object or creosote.
• If your flue is a double flue you must use a direct con-
nect system on your High Valley Wood Stove.
• If the flu is shorter than the eaves of the house the stove
will not work properly.
• Use smaller dry wood to create a hot fire in the stove.
• Cap could be covering your flue.
3. Smoke comes out combustion air holes or air vents.
• Obstruction in the flue.
• Must build a hotter fire by using dry pieces of kindling.
• Bypass damper is closed and the stove is not hot enough
for the catalyst to engage. Must create a draft in the flue
by burning newspaper in the stove (as described in remedy
#1).
4. Stove smokes when bypass damper is closed.
• Catalysts are clogged and need to be cleaned (see Cata-
lyst warranty card for instructions).
• Fire is not hot enough to activate catalyst (Catalyst must
be between 500 and 600 degrees Fahrenheit).
5. Creosote smell in room.
• Fire is not hot enough to burn the wood.
• Fire is not drawing properly (as described in remedy #1).
