Customer Service Tel: 1- 201-443-4626
E-mail: [email protected]
Website: www.HIFIMAN.com
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HIFIMAN Limited Warranty
Your HE1000se is warrantied for a period of three years beginning with the original date of
purchase. The dated sales or delivery receipt is your proof of purchase.You may be required to
provide proof of purchase as a condition of receiving warranty service so please keep it handy.
If your product is under warranty and malfunctions occur, please contact HIFIMAN customer
service or your authorized dealer. If necessary, and at the discretion of HIFIMAN, the company
will provide a warranty repair or replacement of your product.
Caution: do not disassemble or modify the product in any way. Tampering with or modifying
your HIFIMAN product will void its warranty.
This Limited Warranty does not apply to :
1. Defective or discolored parts if the damages are caused by fluids, dirt,missing keys, broken
plastic parts or improper use.
2. Damage caused by misuse with another product.
3. Use of the product for other than its normal intended use, including, without limitation, failure
to use the product in accordance with the supplied “Owner’s Guide”
4. Damage caused by accident, abuse, neglect or misuse.
5. If you do not have a valid dated receipt showing proof of purchase.
6. Damage caused by services/repairs or other modifications to the system carried out by
anyone other than HIFIMAN or an authorized HIFIMAN distributor or dealer.
7. Damage caused by self-repair or if the unit has been disassembled or modified in any way.
HIFIMAN greatly desires your satisfaction and will do everything reasonable to achieve that. If you
have any questions or concerns with your product, simply contact your authorized dealer or
HIFIMAN directly (if purchased from us) and explain the issue in detail. Should a return be required,
a return authorization (RMA) number will be issued. Return shipping to HIFIMAN or authorized
service facility will be at the owner’s expense.
The warranty applies to the first purchaser and is not transferable. Should you need warranty
service please contact your authorized HIFIMAN dealer. Or email us directly at
[email protected]
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