1139
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1139 MC9x Smartcard Reader User Guide V10.pdf
www.tsl.com
Copyright © 2021 Technology Solutions (UK) Ltd
9 Troubleshooting and Maintenance
9.1 Maintenance
For trouble-free service treat the 1139 Smartcard reader in the same way as you would the
Mobile Computer and observe the following tips when using the 1139 Smartcard reader:
+
Although the 1139 Smartcard reader is water and dust resistant, do not expose it to
rain or moisture for an extended period of time.
+
Protect the 1139 Smartcard reader from temperature extremes. Do not leave it on the
dashboard of a car on a hot day, and keep it away from heat sources.
+
Do not store or use the 1139 Smartcard reader in any location that is extremely dusty,
damp or wet.
9.2 Troubleshooting
Symptoms
Possible Cause
Action
The software application on
the Mobile Computer cannot
communicate with the 1139
Smartcard reader or with a
card inserted in the reader.
The green LED is not lit.
The 1139 Smartcard reader
is not firmly connected to the
Mobile Computer.
Detach and reattach the
1139 Smartcard reader from
the Mobile Computer.
The driver has been
unloaded. This happens if the
Mobile Computer is warm
booted without the 1139
Smartcard reader attached.
Make sure the 1139
Smartcard reader is attached
and warm boot the terminal
by pressing and holding the
power button.
The driver has not loaded
correctly.
Make sure the 1139
Smartcard reader is attached
and warm boot the terminal
by pressing and holding the
power button.
If the green LED flashes
briefly whilst the Mobile
Computer boots but does not
stay lit then the Hotfix
(Section 8.2) may not have
been installed.
The software application on
the Mobile Computer cannot
communicate with the 1139
Smartcard reader or with a
card inserted in the reader.
The green LED is lit.
Another application has
opened the serial port
(COM1).
Check that no other
application which uses the
serial port is running.
Examples are Keyboard
Wedge applications and GPS
applications.
The software application has
not been configured to use
the 1139 Smartcard reader.
Check with the software
vendor.
