Failure Analysis and Troubleshooting
Failure
Possible Cause(s)
Solution
The power indicator light does
not go on.
The indicator light goes on but
this product does not work.
A button does not respond.
The food cannot be smashed.
The food adheres to the
bottom.
E1
E2
E3
The power line is not
inserted well.
E4
Check the power line and ensure that it is inserted well.
Press the
“ Start/Stop ”
button after selecting the
target function.
Not press the “ Start ” button
after selecting the target function.
The cup cover is not covered in
place.
You will hear short sound of the buzzer after re-covering
the cup cover well and installing it in place.
The system is not reset due to
short power disconnection interval.
Power on and use this product after disconnecting its
power supply for 3 minutes.
This product has been executing
the program.
It is a normal phenomenon.
The added water is too much or
less.
Please add water to the correct water level.
The power voltage is too low.
You may use a household voltage stabilizer.
The food material(s) is/are too
much or less.
Please operate as per the recipe.
The interior of cup is not clean.
Use this product after cleaning the interior of its cup.
The added food material(s) is/are
too much.
Please operate as per the recipe.
Press a wrong functional button.
Select a correct functional button.
The food material(s) is/are cut
into too big pieces.
There is/are too much material(s).
The machine itself goes wrong.
Pull out the power line for disconnecting the power
supply, pour out the food material(s) in the cup and
then cut it/them into appropriate small pieces.
The machine is continuously
burned with nothing.
The cup is directly lifted when this
product is working without
interruption of power supply.
The machine itself goes wrong.
Pull out the power line for disconnecting the power
supply and then re-insert the power line to return to
normal.
The machine is continuously
burned with nothing.
The machine itself goes wrong.
The machine goes wrong.
Pull out the power line for disconnecting the power
supply and then re-insert the power line to return to
normal.
Contact our after-sale customer service center for
maintenance.
At the end of its service life, this product may not be disposed of as urban waste.
It must be taken to a special local authority differentiated wast collection centre or
a dealer providing this service. Disposing of a household appliance separately avo-
ids possible negative consequences for the environment and health deriving from
inappropriate disposal and enables the constituent materials to be recovered to
Obtain significant savings in energy and resources. As a reminder of the need to
Dispose of household appliances separately, the product is marked with a crossed-
Out wheeled dustbin.
10
The coupler surface has water.
The coupler surface has water.
The coupler surface has water.
The coupler surface has water.
Clean the water of coupler surface.
Clean the water of coupler surface.
Clean the water of coupler surface.
Clean the water of coupler surface.