19
Error codes and descriptions
Error
codes
Description of error
code
Possible cause
Solution
Er01
STB is tripped or defec-
tive (voltage fault)
Mechanical circuit breaker if
the pellet tank has been too
hot with no visible faults in
the pellet tank
STB can be activated again by pres-
sing the safety switch behind the
oven. If the problem persists, contact
your dealer.
Er02
Pressure switch is
tripped or defective
Chimney or flue stopped/
blocked
Check and clean if necessary.
Er03
Shut down due to insuffi-
cient flue gas temperature
Faulty start-up or too small
flame in start-up.
Check that the burner pot is clean
and that the stove delivers pellets.
Make sure that the smoke ducts of
the stove are clean.
Er05
Shut down due to exces-
sive flue gas temperature
Combustion temperature
too high.
Contact the dealer for inspection and
possibly stove adjustment.
Er07
Error on signal flue
vacuum pump encoder
Fault on the smoke sensor
speed sensor.
Contact dealer for visit.
Er12
Ignition error
Faulty start-up or too small
flame in start-up or opera-
tion.
Check that the burn pot is clean and
that the stove delivers pellets. Make
sure that the smoke ducts of the oven
are clean.
Er15
Power supply failure
The power has been turned
off or a fault in the power
supply internally in the oven.
If the error can not be deleted
- contact dealer.
Er16
Motherboard error
messages
Fault in the stove’s internal
communication.
Disconnect and reconnect the power
the oven if it does not help
- contact dealer.
Er17
DP flow adjustment error
Fault in air regulation in the
stove.
If weather conditions are normal
- contact dealer.
Er39
DP sensor error
Fault on air control sensor
for the smoke extractor.
Contact dealer.
Er41
DP flow too low
Not enough suction (nega-
tive pressure in the stove).
Check the tightness of the oven
gaskets. Make sure that the smoke
ducts of the oven are clean.
Er42
DP flow too high
Too much suction
(negative pressure in oven).
If there are normal weather conditions
- check that the smoke extractor does
not run at such a high speed that pel-
lets are blown out of the burn pot.
Er44
The switch on the pellet
lid is activated
Pill lids have been open for
too long while the oven has
been in operation.
Make sure that the lid is closed cor-
rectly, wait until the oven is closed
and the fault can then be cleared by
sliding to the right.
Link error
Fault in the oven’s internal
communication network.
Fault in the oven’s internal
communication.
Disconnect and connect the power to
the oven if it does not help - contact
dealer.
Service
Perform service
The stove needs service.
Contact dealer.
Service call
Door
The pellet cover is open
Pellet tank top is not
closed
Check that the pellet tank top
is closed / positioned correctly.
Info messages
Cleaning: The stove has a function that cleans the burn pot every 18 minutes to avoid clogging.
