General Cleaning
Operation
Increased
Temperature
Decreased
Temperature
Heritage products are made from premium materials,
with hand polished, PVD, EPD or electroplated finishes.
Your product should be regularly cleaned with warm water, a mild
pH-neutral liquid soap, and polished with a soft cloth. Any residues
from soap, toiletries etc. should be rinsed off straight after use.
Household bleaches and cleaners contain harsh chemicals and may
damage the surface finish. Avoid using abrasive cloths, scouring pads,
scrub sponges, steel wool or anything similar.
Some surfaces such as nickel and pewter may be affected by the dye
found in some cloths, so it is also important to avoid leaving cloths
on surfaces.
Left
Outlet On/
Increased
Flow
Off
Right
Outlet On/
Increased
Flow
Increase
Temperature
Decrease
Temperature
Follow the Temperature
Adjustment Steps if required.
Unscrew the
shrouds.
Remove the
cartridges
and piston.
Maintenance - Cartridge Cleaning
Gently
remove the
concealing
plate from
the wall.
Remove any O-rings and soak all
components in de-scaler. Rinse throroughly
in clean water. Examine all seals and replace if
needed. Use a WRAS approved silicon based
grease on all seals.
Reverse the installation
steps, ensuring the
temperature stop
is aligned correctly.
2.5
mm
3
2
1
3
2
1
4
5
6
IMPORTANT
Isolate the
water supply
before
starting!
Remove both
handles.
23
mm
Troubleshooting
Our Guarantee
Symptom
Cause
Remedy
No flow or low
flow rate
Partially closed isolation valve.
Open isolation valve.
Instantaneous water heater cycles on and off as flow
rate or pressure is too low.
Increase water flow rate or
pressure through system.
Head of water is below the
minimum distance required.
Refer to the specification for the
minimum distance required.
Are the water supply pressures balanced?
If pressures are unbalanced, a pressure reducing valve
should be used for optimum performance.
Hot or cold water being drawn off elsewhere causing
pressure changes or instantaneous boiler temperature
changes.
Do not use other water outlets when using the shower.
Airlock or partial blockage in the supply pipework.
Flush through pipework and filters to ensure
removal of debris and any airlocks.
Hot/Cold water supply has failed
Check the hot and cold feeds.
The shower will not work if either fails.
Maximum
Water
Temperature
too Hot/Cold
Maximum Water Temperature
needs adjusting.
Refer to the Temperature Setting section to set your
desired maximum temperature.
Outlet Water
Temperature
too Hot/Cold
Filter/pipe blockage
Flush through pipework and filters to ensure
removal of debris and any airlocks.
Installtion conditions outside
operating parameters.
Refer to the specification for the
minimum distance required.
Hot water temperature is less than 10°C above the
required blend temperature
Adjust hot water temperature or wait for water to
reheat if a stored water system is used.
Instantaneous water not igniting because the water
flow rate is too low.
Increase water flow rate through the system. Refer to the Maintenance
section to clean/check the cartridge and filters for any damage.
Contact your boiler manufacturer.
Instantaneous water not igniting because the water
pressure is too low.
Refer to the specification for system requirements.
Increase water pressure through the system.
Contact your boiler manufacturer.
Only hot/cold
water from
Shower Valve
Inlet water supplies are reversed.
Check the water inlet connections are the correct way around:
Hot on the left, Cold on the right when viewed from the front.
Rework pipework as necessary.
Filter/pipe blockage
Flush through pipework and filters to ensure
removal of debris and any airlocks.
Water
dripping from
shower
This is normal for a short time after using the shower.
This is caused by residual water tension, the build up
of water in the shower.
If water continues to drip,
possibly due to the cartridge
Remove cartridge and clean, refer to the 'Maintenance'
section before starting any maintenance.
Shower does
not turn on
Closed isolation valve.
Open isolation valve.
Mains water supply turned off.
Turn on mains water supply.
Customer Service:
+44330 026 8503
Web:
www.heritagebathrooms.com
Email:
A Masco Company
Bristan Group Ltd.
UK:
Heritage Bathrooms, B78 1SG.
EU:
Masco Europe S.à.r.l., 14 Rue Strachen
6933 Mensdorf, Luxembourg.
The confidence we have in the quality of our products and services enables us to offer a free
peace-of-mind product guarantee from 2 years up to a lifetime guarantee against any manufacturing faults,
with proof of purchase. In addition, our attentive customer service team are available to
help solve any problems which may arise quickly and effectively so you can enjoy your bathroom.
To see the specific guarantee for this product, scan the QR Code
or visit the following URL:
https://www.heritagebathrooms.com/service-centre/guarantee
Choose the location for the wall outlet
and create a 25-30mm hole in the wall.
Ensure your shower accessories have
enough reach from that position.
Finish the wall surface.
With rear access
Without rear access
Screw the wall outlet into
the 1/2” female connection, using a
suitable thread sealant ensuring the
rubber seal is fitted to the back
of the wall outlet.
To reduce the build up of lime scale and to ensure
this shower works to its maximum performance
we recommend this shower is serviced every 6-12
months depending on the hardness of your water.
Servicing Intervals
Wall Outlet Installation
Fit the wall outlet,
ensuring the washers are
fitted either side of
the wall.
Go to Step 4 in the
Installation Steps
to connect the
outlet pipework.
Follow Step 4 in the
Installation Steps, fitting a 1/2”
female connection at the hole
in the wall (not supplied).
IMPORTANT
If you have purchased
a
SDACDUAL
code,
please follow the
instructions supplied
with your
shower kit.
