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XPS 2.1 20 ARC WHITE / BLACK
User Manual – 7/8
4.
TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.hercules.com and select
your language. From there you will be able to access various utilities (Frequently Asked
Questions (FAQ), the latest versions of drivers and software) that may help to resolve your
problem. If the problem persists, you can contact the Hercules products technical support
service (“Technical Support”):
By email:
To reach our Technical Support via email, you must first register online on the
http://ts.hercules.com/ website. The information that you provide will help our technicians to
resolve your problem as quickly as possible.
Click on
Product Registration
and follow the instructions displayed onscreen.
If you have already registered your product, please enter your user info in the
Username
and
Password
fields, then click on
Login
.
By telephone (if you do not have Internet access):
United Kingdom
08450800942
Charged at local rate
Monday to Saturday from 8 a.m. to 7 p.m.
United States
1-866-889-5036
Free
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
Canada
1-866-889-2181
Free
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
Denmark
80887690
Free
Monday to Saturday from 9 a.m. to 8 p.m.
(English)
Sweden
0200884567
Free
Monday to Saturday from 9 a.m. to 8 p.m.
(English)
Finland
0800 913060
Free
Monday to Saturday from 10 a.m. to 9 p.m.
(English)
Hours of operation and telephone numbers are subject to change. Please visit
http://ts.hercules.com for the most up-to-date Technical Support contact information.