WAE NEO
8/12 – User Manual
6.
TROUBLESHOOTING
Problem
Possible solutions
The speaker won’t power
on
•
The battery may be completely discharged. Plug the speaker into an
electrical outlet to charge the battery and power the speaker.
•
Make sure that the electrical outlet your speaker is plugged into is
powered by the mains.
The speaker indicates a
connection (the light guide
(4)
is lit up in blue), but no
sound is heard
•
Power off all paired devices in the area or disable their
Bluetooth®
function, then reconnect the device that you want to use for playback.
•
Power off the Hercules speaker by pressing the On/Off button
(1)
, then
power it on again by pressing the On/Off button
(1)
once more.
No sound from a
Bluetooth®
device can be
heard on the speaker
•
Make sure that your speaker’s sound isn’t disabled and that the volume
setting isn’t on minimum.
•
Make sure that the
Bluetooth®
source is active and that the volume
setting is high enough.
•
Your
Bluetooth®
device may be out of range: move it closer to the
speaker.
•
Power off the Hercules speaker by pressing the On/Off button
(1)
, then
power it on again by pressing the On/Off button
(1)
once more.
No sound from an auxiliary
source can be heard on the
speaker
•
Make sure that the device connected to the auxiliary input connector
(6)
is
powered on and playing a track.
•
Increase the volume setting on the device connected to the auxiliary input
connector.
•
Increase the speaker's volume setting.
I can’t connect the speaker
to a paired
Bluetooth®
device
•
If your device prompts you to enter a password, enter 4 zeros (0000).
•
Power off the Hercules speaker by pressing the On/Off button
(1)
, then
power it on again by pressing the On/Off button
(1)
once more.
•
Remove the Hercules WAE® speaker from the list of paired devices
stored on your
Bluetooth®
device (for more information, please refer to
your device’s user manual). Then, pair the speaker and the device again.
I can’t pair the Hercules
speaker with my
Bluetooth®
device
•
Press the speaker’s
Bluetooth®
pairing button
(5)
to enable pairing mode.
•
Make sure that the
Bluetooth®
function is enabled on the device that you
want to pair.
•
Your
Bluetooth®
device may be out of range: move it closer to the
speaker.
•
Make sure that your
Bluetooth®
device supports audio transmission
(AD2P protocol).
•
Move your
Bluetooth®
device and/or the speaker away from any other
device liable to cause interference: cordless telephones, microwave
ovens, WiFi routers and all other
Bluetooth®
devices.
•
If possible, power off all other
Bluetooth®
devices in the area, or disable
their
Bluetooth®
function.
•
Power off the Hercules speaker by pressing the On/Off button
(1)
, then
power it on again by pressing the On/Off button
(1)
once more.
•
Clear the speaker’s saved list of paired devices: press and hold the
speaker’s
Bluetooth®
pairing button
(5)
for 5 seconds or more. The light
guide
(4)
flashes blue 3 times, and your WAE NEO is then able to pair
new devices.
Poor sound quality in
auxiliary mode
•
Lower the volume setting on the auxiliary source.
•
Make sure that the cable’s 3.5 mm mini-jack plug is properly connected to
the auxiliary input connector
(6)
on the back of the speaker.
