MY20H06-2_1.0_26.08.2019
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Troubleshooting, fault clearance and repair
9.4
Lighting
9.5
Display
9.6
Miscellaneous
Fumes are emitted from the
battery.
Move away from the battery immediately.
Contact the fire service immediately.
Observe all the safety instructions in Section 2 Safety.
Symptom
Cause
Remedy
The front light or rear light
does not go on, even when
the switch is pressed.
The basic settings in the electric drive
system have probably been configured
incorrectly.
The light is defective.
Take the pedelec out of service immediately.
Contact your specialist dealer.
Table 45: Error solution for battery
Symptom
Cause
Remedy
No data are shown on the
monitor if you press the on-
off button on the battery.
The battery charge level may be
insufficient.
Charge the battery.
Switch the power on.
Is the power switched on?
Keep the battery on-off button pressed down to switch on the power
again.
Is the battery charged?
If the battery is fitted to the pedelec and is being charged, it cannot
be switched on. Stop the charging process.
Is the connector fitted to the power cable
correctly?
Check whether the power cable connector connecting the motor unit
to the drive unit has not disconnected. If you are not sure, contact
your specialist dealer.
A component may be connected which the
system is unable to recognise.
Contact your specialist dealer.
The gear level is not shown
on the display.
The gear level is only shown if the
electronic gear shift is used.
Check whether the power cable pug has been disconnected. If you
are not sure, contact your specialist dealer.
The settings menu cannot
be opened while you are
riding.
The product is designed, so that the
settings menu cannot be opened if the
system detects that someone is riding the
pedelec. This is not a malfunction.
Stop the pedelec and then adjust the settings.
Table 46: Error solution for the display
Symptom
Cause
Remedy
Two beeps will sound if a
switch is pressed but the
switch cannot be operated.
Pressed switch mode has been
deactivated.
This is not a malfunction.
Three beeps are sounded.
A fault or warning has occurred.
This occurs when a warning or an error is shown on the display
screen. Follow the instructions for the code indicated on screen in
Section 6.2 System Messages.
Table 47: Error solution for battery
Symptom
Cause
Remedy
Table 44: Error solution for battery
WARNING
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