Hercules ePlug 200 C
Hercules ePlug 200 Multi
User Manual – 73/75
5.
TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.hercules.com and select your language. From there you
will be able to access various utilities (Frequently Asked Questions (FAQ), the latest versions of drivers and software) that
may help to resolve your problem. If the problem persists, you can contact the Hercules products technical support service
(“Technical Support”):
By email:
In order to take advantage of technical support by email, you must first register online. The information you provide will help
the agents to resolve your problem more quickly.
Click
Registration
on the left-hand side of the Technical Support page and follow the on-screen instructions.
If you have already registered, fill in the
Username
and
Password
fields and then click
Login
.
By telephone (if you do not have Internet access):
United Kingdom
08450800942
Charged at local rate
Monday to Saturday from 8 a.m. to 7 p.m.
United States
1-866-889-5036
Free
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
Canada
1-866-889-2181
Free
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 8 a.m. to 2 p.m.
(Eastern Standard Time)
Monday to Friday from 6 a.m. to 5 p.m.
Saturday from 5 a.m. to 11 a.m.
(Pacific Standard Time)
Denmark
80887690
Free
Monday to Saturday from 9 a.m. to 8 p.m.
(English)
Sweden
0200884567
Free
Monday to Saturday from 9 a.m. to 8 p.m.
(English)
Finland
0800 913060
Free
Monday to Saturday from 10 a.m. to 9 p.m.
(English)
Hours of operation and telephone numbers are subject to change. Please visit http://ts.hercules.com for the
most up-to-date Technical Support contact information.
6.
WARRANTY
Worldwide, Guillemot Corporation S.A. (“Guillemot”) warrants to the consumer that this Hercules product will be free from
material defects and manufacturing flaws for a period of two (2) years from the original date of purchase. Should the product
appear to be defective during the warranty period, immediately contact Technical Support, who will indicate the procedure to
follow. If the defect is confirmed, the product must be returned to its place of purchase (or any other location indicated by
Technical Support).
Within the context of this warranty, the consumer’s defective product will, at Technical Support’s option, be either repaired or
replaced. Where authorized by applicable law, the full liability of Guillemot and its subsidiaries (including for indirect
damages) is limited to the repair or replacement of the Hercules product. The consumer’s legal rights with respect to
legislation applicable to the sale of consumer goods are not affected by this warranty.
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered damage as a result of
inappropriate or abusive use, negligence, an accident, normal wear, or any other cause not related to a material defect or
manufacturing flaw; (2) in the event of failure to comply with the instructions provided by Technical Support; (3) to software not
published by Guillemot, said software being subject to a specific warranty provided by its publisher.
