BTP02
User Manual – 9/12
3.
TROUBLESHOOTING
Problem
Possible solutions
The speaker
doesn't power up
•
The battery may be empty. Connect the speaker to an electrical outlet to
charge the battery and power the speaker.
•
Make sure that the electrical outlet that your speaker is connected to is
powered by the mains.
The speaker
appears to be
connected (the
Bluetooth®
indicator light (1) is
lit), but no sound is
heard
•
Turn off all Bluetooth® devices in the area or deactivate their Bluetooth®
feature, then reconnect the device that you want to use for playback.
•
Turn off the Hercules speaker by moving the ON/OFF switch (6) to OFF,
then power it up again by moving the ON/OFF switch (6) to ON.
No sound from a
Bluetooth® device
can be heard on the
speaker
•
Make sure that your speaker's sound isn't deactivated and that the volume
setting isn't on minimum.
•
Make sure that the Bluetooth® source is active and that the volume
setting is high enough.
•
Your Bluetooth® device may be out of range: move it closer to the device.
•
Turn off the Hercules speaker by moving the ON/OFF switch (6) to OFF,
then power it up again by moving the ON/OFF switch (6) to ON.
No sound from an
auxiliary source can
be heard on the
speaker
•
Make sure that the device connected to the auxiliary input is powered up
and playing a track.
•
Increase the volume setting on the device connected to the auxiliary input.
•
Increase the speaker's volume setting.
I can't connect the
speaker to a paired
Bluetooth® device
•
If your device requests a password, enter 4 zeros (0000).
•
Turn off the Hercules speaker by moving the ON/OFF switch (6) to OFF,
then power it up again by moving the ON/OFF switch (6) to ON.
•
Remove the Hercules WAE® speaker from the list of paired devices
stored on your Bluetooth® device (for more information, please refer to
your speaker's user manual). Then, pair the speaker and the device
again.
I can't pair the
Hercules speaker
with my Bluetooth®
device
•
Press the speaker's Bluetooth® pairing button (8) to activate the pairing
mode.
•
Make sure that the Bluetooth® feature is active on the device that you
want to connect.
•
Your Bluetooth® device may be out of range: move it closer to the device.
•
Make sure that your Bluetooth® device supports the audio transfer feature
(AD2P protocol).
•
Move your Bluetooth® device and/or the speaker away from any other
device liable to cause interference: cordless telephones, microwave
ovens, WiFi routers and all other Bluetooth®.
•
If possible, turn off all other Bluetooth® devices in the area or deactivate
their Bluetooth® feature.
•
Turn off the Hercules speaker by moving the ON/OFF switch (6) to OFF,
then power it up again by moving the ON/OFF switch (6) to ON.
•
Delete the speaker's pairing table. Press and hold the (2) and
Volume – (3) buttons simultaneously for 10 seconds. The indicator light
turns off, then starts flashing quickly.
Poor sound quality
in auxiliary mode
•
Lower the volume setting on the auxiliary source.
•
Make sure that the 3.5 mm mini-jack is correctly inserted in the connector.
