19
English
16. Troubleshooting
PROBLEM
CAUSE
SOLUTION
Hedge trimmer
doesn’t work.
• The battery pack is not attached
to the hedge trimmer.
• Attach the battery pack to the
hedge trimmer.
• No electrical contact between
the trimmer and battery
• Remove battery, check
contacts and re-install the
battery pack.
• The battery pack is depleted.
• Charge the battery pack.
• The battery pack is too hot.
• Remove the battery pack
from the tool and allow it to
cool until the temperature
drops below 152°F (67°c).
• The hedge trimmer is too hot.
• Release both switch levers;
allow the trimmer to cool
until the temperature drops
below 170.6°F (77°c).
• The two switch levers are not
depressed simultaneously.
• Depress the switch levers on
the front and rear handle
simultaneously.
• The blade is jammed.
• Remove the battery pack
from the tool, remove the
obstruction carefully, then
reinsert the battery and
restart the tool.
Excessive
vibration or
noise.
• Dry or corroded blades.
• Lubricate the blades,
following the section
“LUBRICATING THE BLADE”
found on page 25 in this
manual.
• Blades or blade support is bent.
• Replace with a new blade or
support. Contact HENX
service centre for blade or
support replacement service,
found on page 30.
• Bent or damaged teeth.
• Replace with a new blade.
Contact HENX service centre
for blade replacement
service, found on page 30.
• Loose blade bolts.
• Tighten the blade bolts.
Using a 5/16” wrench, turn
the bolt clockwise to tighten.
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