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Henley Stoves Terms & Conditions

You need to register your warranty online or via the post in order to activate the warranty for

your stove.

http://service.henleystoves.com/

Failing to register your stove will only give you standard Henley Warranty.

Warranty Terms & Conditions

Room Heater Stoves – 5 Year Warranty

• 1 year standard manufacturers warranty as in accordance with EU regulations.

• 2 year standard Henley warranty

• 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of

purchase of your new Henley room heater stove.

Boiler Stoves – 3 Year Warranty

• 1 year standard manufacturers warranty as in accordance with EU regulations.

• 2 year standard Henley warranty.

• 2 year extended Henley warranty will be added if stove warranty is registered online within first 3 months of

purchase of your new Henley Boiler Stove

• Grates and baffle plates are guaranteed for 1 year.

• There is no guarantee on glass and fire bricks.

• Please note Fire Bricks will develop hairline cracks over time & only need to be replaced upon total

disintegration of the brick, where you can see metal side of stove.

• Please note issues such as replacing fire rope, replacing the door handle, paint peeling, bricks cracking,

replacing grate, glass or baffle doesn’t warrant a service call & can be easily done using manual instructions

• Damage resulting from the use of fuel not recommended in the manual.

• Where a crack appears on top of stove, resulting from a layers of pipework placed all the way to ceiling

with no twin-wall adapter or joist support to carry the weight of these pipes.

• Parts which are damaged by external causes such as unadapted chimneys, thunderstorms. dampness.,

faulty plumbing, faulty fuel and mistreatment.

• Any nuts or bolts of handles that become loose due to use or mistreatment

• Body paint peeling / Enamel Cracking due to stove being over-fired

• Breakage of glass

• If the appliance is not serviced on a yearly basis according to instructions below.

This Warranty Does Not Cover:

This warranty is only valid if:

• The unit has been installed in accordance with the latest building regulations.

• The chimney which services the stove is in accordance with the latest building regulations.

• All installation instructions in the manual have been followed.

• The stove is operated as described in the manual.

• The stove is only used to burn fuel as described in the manual.

• Any stove installed must have a rain cap fitted to the top of the chimney.

Terms of Warranty

Warranty Limitations

• The appliance must be installed by a HETAS / METAC approved fitter in accordance with Building

Regulations in order for the warranty to be valid.

• If upon opening the stove, it is found to be damaged in any way, do not attempt to install the stove. Return to

retailer where it was purchased from.

• Please ensure that the appliance is the correct size (kW) to effectively heat the room where it is to be installed

to avoid poor performance issues.

Stove Fitting / Installation

Once a year service should be completed by a HETAS / METAC approved fitter. Service Checklist:

Door is sealed correctly. (You may need to change fire rope & also adjust locking nut on door handle.)

Remove all consumable parts - baffle, grate, fire retainer & bricks. Clean & Examine, replace if damaged.

Examine all paintwork. If paint has faded, stove may need to be repainted due to over-firing.

Ensure that chimney or flue system is installed & supported correctly & that all joints are sealed properly.

Annual Service

Содержание Sherwood 5

Страница 1: ...afety reasons it is essential that your stove is correctly installed and operated Henley Stoves cannot accept responsibility for any fault or consequential problems arising through incorrect installation or operation THIS PRODUCT MUST BE INSTALLED BY A HETAS METAC QUALIFIED INSTALLER ...

Страница 2: ...el Retainer 14 Air Controls 15 Useful Information 16 Stove Finish Paint 17 Chimney Fire Over firing 18 Carbon Monoxide Alarm 19 Spare Parts 20 FAQ s Annual Service Seasonal Use Ventilation 21 Terms Conditions Warranty Form 14 14 14 14 15 15 16 16 16 17 17 18 18 18 19 20 21 21 21 22 24 Index Congratulations on the purchase of your New Henley Stove With the proper care attention your Henley stove wi...

Страница 3: ...Sherwood 5 Wood MSF Nominal heat output kW 5 0 4 9 Weight 73KG Total Efficiency 81 4 78 2 Mean CO at 13 O2 0 40 0 39 Flue gas mass flow g s 4 2 4 5 Mean flue gas temp ºC 277 240 Minimum Flue Size 125mm Dist Combustibles Side 500mm Rear 500mm Sherwood 5 ...

Страница 4: ...signed Name Address Phone Date installed Model Description Serial number Company name Address Phone Stove correctly flued according to building regulations Flue swept and integrity of flue verified Smoke test completed on installed stove Spillage test completed Use of appliance and operation of controls explained to end user Check that specified clearance to combustibles has been adhered to Instru...

Страница 5: ...ance under fire Asbestos This stove contains no asbestos If there is a possibility of disturbing asbestos in the course of installation then please seek specialist guidance use appropriate protective equipment Fire Cement Some types of fire cement are caustic and should not be allowed to come into contact with the skin In case of skin contact wash immediately with plenty of water Extractor Fan It ...

Страница 6: ...nce with all local and national regulations and current rules in force Check if adding a new chimney to your property requires planning permission The Stove should be installed on A Hearths made of non combustible board sheet material or tiles at least 12mm thick fig 3 if the appliance is not to stand in an appliance recess and has been tested to an applicable appliance standard to verify that it ...

Страница 7: ...a HETAS METAC Qualified Installer and passed for use with the appliance before installation Products of combustion entering the room can cause serious health risks The following must be checked The construction of the masonry chimneys flue block chimneys connecting flue pipe system must meet requirements of the Building Regulations We recommend a flexible flue liner system certified for use with s...

Страница 8: ...lue or 150mm above insulation whichever is the lower Adjacent Building Adjacent Building These positions are defined by Document J of the Building Regulations Point where the flue passes through weather surface Note 1 2 Clearances to the flue outlet A At or within 600mm of the ridge At least 600mm above ridge B Elsewhere on the roof whether pitched or flat At least 2300mm horizontally from the nea...

Страница 9: ...ve the highest point of contact of chimney and roof Where the roof has a pitch of more than 10º on both sides and the outlet is at the ridge or within 600mm of it the height of the chimney or flue pipe may be reduced to 600mm Height Over Openings The outlet of a chimney or flue pipe should also be not less than 1m above the top of any opening skylight opening window or wall ventilator within 2 3m ...

Страница 10: ...y Do not remove cover from back of outlet The stove can then be flued like a standard stove WE RECOMMEND Flexi Liner is Used for MaximumEfficiency Place collar at top of stove Option 1 Flue out the rear of stove Place collar at rear of stove Seal top outlet with plate provided Seal rear outlet with plate provided Option 2 Flue out the top of stove Flue Options Rear Place collar at top of stove e t...

Страница 11: ...re A distance 51mm to 300mm B minimum thickness should be 75mm Where A distance over 300mm no requirement for B thickness External Air The external air supply allows the stove to be installed in a room that may otherwise be sealed to an extent that would prohibit the correct and safe burning of a wood stove This would also apply to new builds in general which are sealed to a very high level to mee...

Страница 12: ...es Your local authority is responsible for implementing the Clean Air Act 1993 including designation and supervision of smoke control areas and you can contact them for details of Clean Air Act requirements The Clean Air Act 1993 Smoke Control Areas Safe distances to combustible materials for the SHERWOOD 5 should be 500mm Rear and 500mm to the side Ideally adjacent walls should be of suitable non...

Страница 13: ...ntil the fire is really well established for some time Once the ignition period is well under way close the primary air and gradually reduce the sec ondary air wash control opening to establish the burning intensity you require usually open 25 approx Refueling the Stove When burning wood the fire will die down as the fuel is consumed When the flames disappear and the remainder is breaking down int...

Страница 14: ...eft open except as directed in the instructions The stove will remain very hot for a considerable time after the fire has died down or been extinguished Petroleum coal fuels or household waste must not be burnt in this appliance Shutting Down Stove The stove will normally shut down by itself as the fuel is consumed In order to shut down the stove for other reasons close the primary air controls if...

Страница 15: ... up to touch the underside of the grate bars as this will greatly reduce the life span of the grate Maintenance Removing the Ashpan Periodically visually check over the door rope seal for any damage cuts or tears and detached sections The rope gasketing can be replaced using a universal roping kit Instructions for rope replacement are as follows Ensure the appliance is cold Unscrew the hinges and ...

Страница 16: ...ing on the rope as you go start at the bottom of the window centrally Push the adhesive side of the rope into the grove on the rear of the door casting gradually work your way round until the ends of the rope meet Re seat the new glass ensuring the glass sits fully against the gasket Replace the four retaining clips and fixing screws Do not over tighten the fixings as damage may occur to the glass...

Страница 17: ...be touched with bare hands Special operating tools and or a glove are provided for operation of the hot stove DO NOT LEAVE AIR LEVERS RODS FULLY OPENED FOR LONG PERIODS We Recommend to Never Open More than 60 As Extended Use of Stove at More than 60 Proficiency May Damage Stove Useful Information Properly installed operated and maintained this appliance will not emit fumes into the room Occasional...

Страница 18: ...int Stove Finish Paint USE ONLY GENUINE HENLEY STOVES SPRAY PAINT as some paints interact and spoil the stove finish will invalidate the warranty Chimney Fire Over firing DO NOT OVER FIRE YOUR APPLIANCE Over firing your stove will cause the paint to peel off your stove and is not covered in our warranty Using any flammable liquids or too much fuel or firing the stove at maximum for prolonged perio...

Страница 19: ...FOR YOUR STOVE Ref No Description Ref No Description Ref No Description 1 External Air Pipe 14 Rear Inner Plate 25 Grate Supports 2 Stove Door 15 Glass 29 Flue Blank Plate 3 Teritary Air 16 Riddling Bar 32 Bottom 4 Primary Air Bar 17 Steel Body 33 Primary Slider 5 Airwash Teritary Air Bar 18 Centre Grate 34 Air Box 9 Ash Pan 18 Air Inlet Box 35 Slider Holder Bar 10 Left inner Plate 19 Right inner ...

Страница 20: ...installed in an alcove you need to cap off the area directly above the stove by installing a 3mm mild steel plinth with insulation to prevent the heat from escaping 2 If the fire continues to consume large amounts of fuel you may need to check the baffle plate is fitted correctly and also if there is too much of a draw up the chimney 3 A simple test would be to open the door of the stove when it i...

Страница 21: ...use Replace damaged bricks as soon as possible Re fit cleaned internal parts On printed glass surfaces use Glass Cleaner Do not use abrasive cleaners to remove tar or soot deposits from the glass Fit new door rope seal Lightly oil the door catch mechanism and hinge pins Avoid getting oil onto the door seals and glass Seasonal Use Remove the baffle and inspect the inside of the stove and the flue w...

Страница 22: ...uses such as unadapted chimneys thunderstorms dampness faulty plumbing faulty fuel and mistreatment Any nuts or bolts of handles that become loose due to use or mistreatment Body paint peeling Enamel Cracking due to stove being over fired Breakage of glass If the appliance is not serviced on a yearly basis according to instructions below This Warranty Does Not Cover This warranty is only valid if ...

Страница 23: ...e room Henley Stoves can only offer advice Henley Stoves can recommend a name of an independent service engineer to determine if there is an issue with the stove or the plumbing The service engineer will provide a detailed report outlining any issues if any at a cost to you for 450 this fee may vary depending on location which is pri or to any inspection Once a report is received from a quali fied...

Страница 24: ...ou can fill in below details along with a photo or scan of the original dated proof of purchase and mail these to Henley Stoves Service Dept Curraheen Tralee Co Kerry Ireland V92 EH6E PERSONAL INFORMATION If Yes please include certificate of compliance Name Address Phone DEALER APPLIANCE PURCHASED FROM Name Address Phone ESSENTIAL INFO MUST BE COMPLETED Make Model Date Installed Serial No INSTALLA...

Страница 25: ...Henley Stoves Curraheen Tralee Co Kerry Ireland Tel 066 7119788 Fax 066 7124200 Email info henleystoves com www henleystoves com ...

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