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TROUBLESHOOTING GUIDE
You can solve many common freezer problems easily, saving you the cost of a possible service call. Try the
suggestions below to see if you can solve the problem before calling for service.
PROBLEM
POSSIBLE CAUSE
Freezer does not operate.
Not plugged in.
The circuit breaker tripped or a blown fuse.
The freezer temperature control is set at "OFF".
Compressor turns on and off frequently.
The room temperature is hotter than normal.
A large amount of food has been added to the freezer.
The door is opened too often.
The door is not closed completely.
The temperature control is not set correctly.
The door gasket does not seal properly.
The freezer does not have the correct clearances.
The freezer has recently been disconnected for a period
of time. 4 hours are required for the freezer to cool
down completely.
Temperature inside the freezer is too warm.
Temperature control is set too warm. Turn the control to
a cooler setting and allow several hours for the
temperature to stabilize.
Door is kept open too long or is opened too frequently.
Warm air enters the freezer every time the door is
opened. Open the door less often.
The door is not closed completely.
The door gasket does not seal properly.
A large amount of warm or hot food might have been
stored recently. Wait until the freezer has had a chance
to reach its selected temperature.
The freezer has recently been disconnected for a period
of time. 4 hours are required for the freezer to cool
down completely.
Temperature inside the freezer is too cold.
Temperature control is set too cold. Turn the control to
a warmer setting and allow several hours for the
temperature to stabilize.
Popping or cracking sound when compressor comes on.
Metal parts undergo expansion and contraction, as in
hot water pipes. This is normal. Sound will level off or
disappear as freezer continues to run.
Bubbling or gurgling sound, like water boiling.
Refrigerant (used to cool freezer) is circulating
throughout the system. This is normal.
Vibrations.
Check to assure that the freezer is on a level surface.
Floor is uneven or weak. Freezer rocks on the floor
when it is moved slightly. Be sure floor can adequately
support freezer. Level the freezer by putting wood or
metal shims under part of the freezer.
The freezer is touching the wall. Re-level the freezer
and move it from the wall.
See “Installation Instructions”.
Moisture forms on inside freezer walls.
Weather is hot and humid, which increases internal rate
of frost build-up. This is normal.
Door is slightly open.
Door is kept open too long, or is opened too frequently.
Open the door less often.
The door is not sealed properly.
Moisture forms on outside of freezer.
Door is slightly open, causing cold air from inside the
freezer to meet warm moist air from outside.
The door will not close properly.
The freezer is not on a level surface.
The gasket is dirty.
The storage basket is out of position.