www.helioscreen.com.au
9. Maintenance:
The safe usage of Helioscreen external products can only be ensured if the system is
checked and serviced regularly.
All Helioscreen external products should be examined regularly for signs of wear and damage to
system, fabric covering or frame.
It is our recommendation that a service check be carried out every 12 months depending on
installation location and amount of usage as per point 7 in warranty. A service logbook should be
kept recording any cleaning, maintenance or repairs works to provide in the case of a warranty
claim.
If damage is noticed, then a Helioscreen specialist or suitably trained and licensed service
organization is to be commissioned for the repair.
All Helioscreen external products in need of repair must not be used to avoid further
damage.
In general, all mechanical parts are low-maintenance. Occasional lubrication of the moving parts
with a suitable dry lubricant, such as silicone spray (wet lubricants such as WD40 are not
recommended) and periodic checks and servicing by an external product specialist is required
and will prolong the life of the awning.
Extreme caution must be taken when working on the arm of articulated arm awnings. The
arm is built with a high amount of internal spring tension which can cause serious personal
injury. DO NOT adjust the arms on the awning unless you have been trained to do so.
Sensor maintenance
If there is a sensor control system, the sensor should be checked periodically for damage and
that it is functioning. Eg, Wind sensor, blow on the sensor. Rain sensor, pour a small amount of
water on the sensor.
If it does not work correctly, it must be checked by a specialist supplier
For all motorised products there is a risk of electrocution. Work on electrical components
may only be carried out by licensed electricians. Never wet the motor, sensors or remote control.
Doing so may cause damage not covered by the warranty.
10. Removal of Helioscreen external systems:
Damage to persons or property can result due to improper installation procedures.
Only allow removal of system to be carried out by a Helioscreen specialist or suitably trained and
licensed person.
For all motorised products there is a risk of electrocution. Work on electrical components
may only be carried out by licensed electricians.
