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Amazon Alexa troubleshooting
1. What’s the range of temperature setting?
For Celsius, the temperature is 16°C~32°C. For Fahrenheit, the temperature is 61°F~90°F.
2. How can the temperature be changed between Fahrenheit and Celsius?
•
Open Alexa app.
•
Tap on “More” in the bottom .
•
Select “Device settings” .
•
Find “Measurement Units”, select Celsius or Fahrenheit.
3. How do I delete or reset the connection between Amazon Echo and my home appliances?
On the Smart Home page, you can delete the connection. Please follow the below steps to
delete the connection:
•
Select the Devices icon .
•
Click “YOUR SMART HOME SKILLS” .
•
Tap your skill, click “Disable SKILL” next to the skill you want to delete. In the
confirmation box, confirm “DISABLE” or you don’t want to r
eset the connection,
select “CANCEL” .
Or select Devices . Select your smart home device type or select All Devices.
Select your smart home device, and then select Settings . Select Trash .
4. What should I do when Alexa is saying “Sorry, <appliance name> is not responding”?
The most likely reason is your ConnectLife product is offline. Please check your network and
appliance power supply. Login to the ConnectLife app and ensure your appliance is online.
5. What should I do when Alexa is saying “Sorry, I can only set the temperature between (X)
and (X) degrees”?
Alexa will follow the minimum and maximum temperatures according to the appliance’s built-
in logic. You will receive an error message in the below cases:
•
If the minimum temperature is 16°C (61°F), and you ask Alexa to set the
temperature to 15°C (60°F) or lower.
•
If the minimum temperature is 16°C (61°F) and current temperature is 17°C (62°F),
and you ask to decrease temperature by 2 degrees.
•
If the maximum temperature is 32°C(90°F), and you ask Alexa to set the
temperature to 33°C (91°F) or higher.
•
If the maximum temperature is 32°C(90°F), and current temperature is 31°C (89°F),
and you ask increase temperature by 2 degrees.
6. What should I do when Alexa is saying “Sorry, I did not understand the request”?
Please speak slowly and clearly and also make sure the background noise as small as possible.
You can also go “Settings-Alexa Privacy” and check if the content Alexa has recorded is what
you want to say, if not, you can send more detailed feedback, this called “Voice Training”.
7. What should I do when Alexa is saying “XX is in a mode that doesn’t accept requests. Please
change its mode in the App or on the device”?
The temperature setting and query must be in cool or heat mode.