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To activate the include SIM card, open the 

Heimgard 

app

 and follow the steps listed here: 

How to use 

the device

Enter the APN:  mdatks (for the included SIM) 

Press “Apply” to activate

The hub receives and processes input from various 

smart devices and is controlled via the Heimgard 

mobile app.

In case of a power loss the hub the backup battery 

lasts ~2 hours.

If internet connectivity is lossed you can still control/

view your devices by activating the included SIM 

card. 

More 

Gateway Settings

Connectivity

Cellular Setup

Enable 

1. Check that the cables are inserted correctly

2. Check that you have internent connectivity

3. Check that your hub and phone are connected to 

the same WIFI network.

Note:

  It could take up to 5 minutes for your hub to 

start. The software may be updating.

If you are experiencing any abnormal behaviour you 

can perform a 

Factory Reset

Note:

 This process will delete your existing system 

and reset it. You will need to reconfigure all your 

devices after the reset.

You will need a pen.S Press and 

hold reset button (G)

 

for 

15 seconds

. The LED 

(E) flashes blue

 to indicate 

successful reset. You will now need to reconnect be 

able to connect to your device. 

Still having problems?

Contact costumer service 

Troubleshoot

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