INSTALLING ELECTRICAL OUTLETS
Make sure the electrical outlets you are using are properly grounded and suitable for the load they will be
handling. For the electrical ratings of each of our mats, please see the chart at the end of this booklet.
TESTING THE POWER UNIT
For general safety, the HeatTrak Mat is supplied with a Power Unit. The Power Unit turns off the power if
any of the electric current begins leaking to ground. It is important to test the Power Unit each time the
mat is installed and before use. Here is all you need to do:
1. Locate the test and reset buttons on the Power Unit.
2. Plug the power cord into the outlet.
3. Alternately press the RESET and TEST buttons.
4. Each time you press the RESET button, the power light should turn on.
If the light does not come on, make sure there is voltage at the outlet.
5. Each time you press the TEST button, the power light should turn off.
6. Leave the Power Unit with the light turned on. If the Power Unit does
not operate as described above, do not use the mat.
Call customer service at (888) 586-4904.
DRIVING ON THE MATS
The HeatTrak Mats are very durable and will handle normal vehicular traffic in standard wintery
environments. However, it is important to make sure the ground surfaces under the mats are clear of
any sharp objects that could puncture the mat. If you have questions about the durability of our mats in
your specific vehicular situation (i.e., many large trucks on a regular basis), please call HeatTrak technical
support team at (888) 586-4904.
OPERATION & STORAGE
Power the HeatTrak Mat whenever there is a threat of snow or ice. It is a good idea to unplug it when
there is no snow or ice. Before storing the mat, clean it with mild soap and water, and place it in the
original packaging. Roll the mat back up and place the power cord and Power Unit inside the rolled mat
to protect them from damage.
Store mat indoors after winter season. It is important to store the
mats immediately after the winter ends. Failing to do so may expose the mats to excessive summer UV
sunlight, harming the mats over time.
FREQUENTLY ASKED QUESTIONS
Why don’t the mats feel warm when I touch them? When you turn on the mats, they may not feel
warm to the touch, but that’s ok. This is especially true when the air temperature outside is very cold.
This is because the temperature of your hand is greater than the temperature of the mat. But if you are
concerned, check to see that the light on the mat’s plug is illuminated. If it is, these mats are on and they’ll
melt snow. If after the first snow fall it appears the mats are not melting snow, call our troubleshooting
team at (888) 586-4904.
Are the power units waterproof? The power unit on the mat is certified as “rainproof,” but it is not
submersible. Therefore, please be careful not to lay the mat’s power unit in an area that will collect a lot
of water, such as a small ditch. While the mats themselves are very waterproof, the power unit, however,
cannot be exposed to excessive amounts of water. It is best to make sure the power unit hangs from
the outlet in a vertical manner at least 18” from the ground. However, if the power unit will be laying in
a horizontal manner on a sidewalk or ground, it is best to wrap the power unit in a plastic bag to keep
as much water away as possible. Do not make the plastic bag air tight, because it is important to make
sure any water that may get inside the bag has a way to exit. The purpose of the bag is to keep excessive
amounts of water away from the power unit.
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