Warranty Terms & Conditions
The below Warranty Terms and Conditions apply for
New Zealand and Australia only.
For international warranty please
refer to international warranty terms and conditions.
Thermofilm warrants to the original owner that HEATSTRIP
®
Intense
products will be free from defects in materials and
workmanship for a period of 24 months for residential applications (and 12 months for commercial applications) from the
date of purchase in accordance with the following warranty terms and conditions.
Provision of this warranty is subject to:
•
The HEATSTRIP
®
product must be installed in accordance with the Installation Instructions and relevant electrical
standards and codes.
•
The HEATSTRIP
®
product must be maintained and cleaned according to instructions detailed in the Installation Manual.
•
There is no warranty expressed or implied with regard to capacity requirements. The selection of the unit or units
depends entirely upon the system design and capacities as determined by the purchaser.
•
The customer has not repaired, opened or altered the product in any unauthorised manner.
•
This warranty excludes damage to the product or components arising from circumstances outside the control of
Thermofilm, including, but not limited to, where the product is not used for intended purpose; where the product has
been rectified in any way; incorrect installation; incorrect power supply; damaged caused during delivery; misapplication,
misuse, abuse, vandalism, lack of maintenance or accident.
•
Thermofilm’s obligations under this warranty are limited to repair or replacement at Thermofilm’s factory of any
components of the product which Thermofilm identifies to its satisfaction to be defective.
•
Transportation charges involved in return of the product to the Thermofilm factory (or any other location authorised in
writing by Thermofilm) is the sole responsibility of the customer.
•
All products are inspected and tested before despatch and are at the risk of the purchaser after the shipment from the
Thermofilm factory, if not delivered by Thermofilm to destination.
•
Discolouration of the surface may occur after a period of time, this does not constitute a warrantable event.
•
Twisting and bending of the heaters may occur, this does not constitute a warrantable event.
•
No products or components will be supplied in advance of an examination of the faulty product or components by
Thermofilm or an authorized representative of Thermofilm.
•
Thermofilm does not participate in any site related costs or labour expenses incidental to replacement of parts, repairing,
removing, installing, servicing, transportation or handling of parts to complete products, and assumes no liability on parts
repaired or replaced without written authorisation. Thermofilm shall not be liable for any default or delay in performance
of its warranty obligations caused by any circumstances beyond its control, including, but not limited to, judicial or
government restrictions, strikes, fires, floods, abnormal weather conditions, delayed supply of components.
Should products be determined as damaged on arrival, immediately notify the transport company of the condition and have
them noted on the freight documents. If damage is discovered after unpacking, demand immediate inspection by the
transportation company and insist that a record of the damage is made on the freight documentation.
The customer warrants using the product in accordance with:
•
Any instructions provided to it by Thermofilm from time to time.
•
All government and local regulations, including but not limited to all relevant electrical, environmental laws and
regulations governing the installation, storage, use, handling and maintenance of the goods.
•
All necessary and appropriate precautions and safety measures relating to the installation, storage, use, handling and
maintenance of goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
All warranty requests for repairs or replacements must be accompanied by a complete “Warranty Claim Form” available
from Thermofilm, together with proof of purchase (and where possible, photos of the installation) and the heater returned
to the place of purchase.
In the event of a warranty claim, the goods need to be returned to the distributor/retailer for repair/replacement. Contact
Thermofilm Australia Pty Ltd
17 Johnston Court, Dandenong South, Victoria 3175, Australia
Telephone: (03) 9562 3455,
Email: [email protected]
