© Heatstore. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Heatstore
This product complies with the European Safety Standards EN60335:2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014:1, EN55014:2, EN61000:3-2
and EN61000:3-3 which cover the essential requirements of EMC Directive 2014/30/EU and the LVD Directive 2014/35/EU.
Tel: +44 117 923 5375
Heatstore
Unit 12, Access 12, Bristol, BS11 8HT
Recycling
What does a Heatstore Warranty Cover?
Terms and Conditions
What is not covered by a Heatstore Warranty?
For electrical products sold within the European
Community. At the end of the electrical products
useful life it should not be disposed of with household
waste. Please recycle where facilities exist. Check with
a Local Authority or retailer for recycling advice in your
country. Batteries should be disposed of or recycled in
accordance with WEEE Directive 2012/19/EU. Packaging
should be recycled where possible.
Heatstore products deliver reliable service for normal, household use in
domestic settings. All Heatstore products are individually tested before
leaving the factory.
If you are a consumer and you experience a problem with your Heatstore
product, which is found to be defective due to faulty materials or
workmanship within the Warranty Period, this Heatstore Warranty will
cover repair or - at the discretion of Heatstore – replacement with a
functionally equivalent Heatstore product.
The Heatstore Warranty Period is one calendar year from the date of
purchase of your Heatstore product, or the date of delivery of the product,
if later. The Heatstore Warranty is conditional upon you providing the
original purchase receipt as proof of purchase. Please therefore retain
your receipt as proof of purchase.
If you do experience a problem with your Heatstore product please
call the Helpline on
+44 117 923 5375
or visit
https://www.heatstore.
co.uk/#contact
and complete the online form. We will need details of
your Heatstore product, its serial number and a description of the fault
which has occurred. You can find the model number and serial number
for your Heatstore product on the appliance rating label. Once we receive
your information and proof of purchase we will contact you to make the
necessary arrangements.
If your Heatstore product is not covered by this Heatstore Warranty there
may be a charge to repair your product. However, we will contact you for
agreement to any charges before any chargeable service is carried out
• The Heatstore Warranty is valid for Heatstore from the date of purchase
of your Heatstore product from a recognised retailer in the country of
purchase and use, or the date of delivery of the product if later, always
provided the original receipt has been retained and is produced as
proof of purchase.
• You must provide to Heatstore or its authorised agents on request the
original receipt as proof of purchase and - if required by Heatstore
- proof of delivery. If you are unable to provide this documentation,
you will be required to pay for any repair work required.
• Any repair work under the Heatstore Warranty will be carried out by
Heatstore or its authorised dealer(s) and any parts that are replaced
will become the property of Heatstore. Any repairs performed under
the Heatstore Warranty will not extend the Warranty Period.
• Any replacement of your Heatstore product by Heatstore during the
Warranty Period will start the Heatstore Warranty Period afresh from
the date of delivery of the replacement Heatstore product to you.
• The Heatstore Warranty does not entitle you to recovery of any indirect
or consequential loss or damage including but not limited to loss or
damage to any other property.
• The Heatstore Warranty is in addition to your statutory rights as a
consumer and your statutory rights are not affected by this Heatstore
Warranty.
Contact details
Heatstore, Unit 12, Access 18, Bristol, BS11 8HT
The Heatstore Warranty does not cover any of the following:
• Any fault or damage to your Heatstore product due to faulty materials
or workmanship occurring outside the one-year Warranty Period.
• Any fault or damage occurring to any pre-owned Heatstore product
or to any other equipment or property.
• Accidental damage to your Heatstore product or damage to your
Heatstore product from external sources (for example, transit, weather,
electrical outages or power surges).
• Fault or damage to your Heatstore product which is:
- Not due to faulty materials or workmanship or which is due
to circumstances outside Heatstore control.
- Caused by use of your Heatstore product for anything other than
normal domestic household purposes in the country where it
was purchased.
• Caused by any misuse, abuse or negligent use of the Heatstore product,
including but not limited to any failure to use it in accordance with
the Operating Instructions supplied with the product.
• Caused by any failure to assemble, install clean and maintain your
Heatstore product in accordance with the Operating Instructions
supplied with the product unless this was carried out by Heatstore
or its authorised dealers.
• Caused by repairs or alterations to your Heatstore product not carried
out by Heatstore service personnel or its authorised dealer(s).
• Caused by use of any consumables or spare parts for your Heatstore
product which are not Heatstore - specified.
