4
Troubleshooting
1. PROBLEM: Chime does not sound or rang one time and quit.
A. POSSIBLE CAUSE: Push button and chime are not synced.
A. CORRECTIVE ACTION: Sync the push button and chime.
• Press and hold the button on the chime until the chime sounds a
“Beep-Beep”.
• Press the push button within 30 seconds. The chime will sound a
“Beep-Beep” tone to indicate the push button is synced.
• Press the push button to ensure operation.
B. POSSIBLE CAUSE: Batteries not installed correctly.
B. CORRECTIVE ACTION: Make sure batteries are installed according to
the diagram inside the push button and chime.
C. POSSIBLE CAUSE: Batteries are dead.
C. CORRECTIVE ACTION: Check charge of push button and chime bat-
teries and replace if necessary.
2. PROBLEM: Batteries seem okay, but the chime does not work after instal-
lation.
A. POSSIBLE CAUSE: Chime or push button is mounted on metal or near
metal studs. Note: Metal reduces transmission range.
A. CORRECTIVE ACTION: Use 1/4 in. to 1/2 in. (6 to 13 mm) wood shims
to move chime or push button away from metal surface.
B. POSSIBLE CAUSE: Chime is mounted near concrete floor or wall. Note:
Concrete may reduce range.
B. CORRECTIVE ACTION: Move chime away from concrete surface.
C. POSSIBLE CAUSE: Chime and push button are installed too far apart.
C. CORRECTIVE ACTION: Locate chime closer to push button.
3. PROBLEM: Chime sounds when not intended (false triggers).
POSSIBLE CAUSE: Chime is receiving interference from another wire-
less device.
CORRECTIVE ACTION: Reset chime.
• Remove push button battery. Wait 30 seconds.
• Press and hold the push button for 10 to 15 seconds within 60 seconds
after installing battery into the push button.
• Press and hold the button on the chime until the chime sounds a
“Beep-Beep-Beep-Beep”.
• To re-sync the push button and chime, press and hold the button on
the chime until the chime sounds a “Beep-Beep”.
