5
Troubleshooting
WARNING: Disconnect chime unit from power source before
opening chime access door. Close door and replace screw before
reconnecting to power.
1. PROBLEM: Chime does not sound or rang one time and quit.
A. POSSIBLE CAUSE: Push button/sensor battery is not installed correctly.
A. CORRECTIVE ACTION: Make sure battery is installed according to the
diagram inside the push button/sensor.
B. POSSIBLE CAUSE: Push button/sensor battery is dead.
B. CORRECTIVE ACTION: Check charge of push button/sensor battery
and replace if necessary.
C. POSSIBLE CAUSE: Chime is not receiving power.
C. CORRECTIVE ACTION: Make sure the plug-in chime has power.
D. POSSIBLE CAUSE: Push button/sensor and chime are not synced.
D. CORRECTIVE ACTION: Sync the push button/sensor and chime.
• Unplug chime.
• Ensure
switch 1 on both the chime and push button/sensor is set to
OFF.
• Wait 30 seconds.
•
PUSH BUTTON – Press and hold the push button within 20 seconds
after plugging in chime. When the “Ding-Dong” tune is played, the push
button is synced with the chime.
SENSOR – Press and hold the “TEST” button inside the sensor within
20 seconds after plugging in chime. When the “Ding-Dong” tune is
played, the sensor is synced with the chime.
2. PROBLEM: Push button/sensor battery seems okay, but the chime does not
work after installation.
A. POSSIBLE CAUSE: Chime or push button/sensor is mounted on metal
or near metal studs. Note: Metal reduces transmission range.
A. CORRECTIVE ACTION: Use 1/4 in. to 1/2 in. (6 to 13 mm) wood shims
to move push button/sensor away from metal surface. Move chime to a
different wall outlet.
B. POSSIBLE CAUSE: Chime is mounted near concrete floor or wall. Note:
Concrete may reduce range.
B. CORRECTIVE ACTION: Move chime away from concrete surface.
