38
Use & Care Guide
information on owner’s responsibilities for
warranty service.
• If the dealer or service company cannot resolve
the problem, write to:
Heartland Appliances,
Customer Assistance,
1050 Fountain Street North
Cambridge, Ontario, Canada
N3H 4R7
or call:
Heartland Appliances Customer Assistance,
Bus.
(519) 650-5501
Fax (519) 650-3773
Toll Free Phone 1-800-361-1517
Toll Free Fax 1-800-327-5609
• User’s guides, service manuals and parts
information are available from Heartland
Appliances Customer Assistance.
Note
• When writing or calling about a service problem,
please include the following information:
a. Your name, address and telephone number;
b. Model number and serial number;
c. Name and address of your dealer or servicer;
d. A clear description of the problem you are
having;
e. Proof of purchase (sales receipt).
Note
The full warranty and the limited warranties apply
only when the refrigerator is located in the United
States or Canada. Refrigerators located else-
where are not covered by this warranty.
Warranty
applies to product only in the country in which
it was purchased.
In our continuing effort to improve the quality and
performance of our appliances, it may be neces
-
sary to make changes to the appliance without
revising this guide.
Warranty &
Service
What is Not Covered By
These
Warranties:
1. Conditions and damages resulting from any of
the following:
a. Improper installation, delivery, or
maintenance.
b. Any repair, modification, alteration, or
adjustment not authorized by the manufacturer
or an authorized servicer.
c. Misuse, abuse, accidents, or unreasonable
use.
d. Incorrect electric current, voltage, or supply.
e. Improper setting of any control.
f. Damage caused by low water pressure (reverse
osmosis filter system)
2. Warranties are void if the original serial numbers
have been removed, altered or cannot be readily
determined.
3. Light bulbs.
4. Products purchased for commercial or industrial
use.
5. The cost of service or service call to:
a. Correct installation errors.
b. Instruct the user on the proper use of the
product.
c. Transport the appliance to the servicer.
6. Consequential or incidental damages sustained
by any person as a result of any breach of these
warranties.
Some states do not allow the exclusion or limita-
tion of consequential or incidental damages, so
the above exclusion may not apply.
If You Need Service
• Call the dealer from whom your appliance was
purchased or call Heartland Appliances Customer
Assistance at 1-877-650-5775 ext 2362 to locate
an authorized servicer.
• Be sure to retain proof of purchase to verify
warranty status. Refer to
Warranty
for further
