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REMEDY
The remedy for any breach of the foregoing warranties will consist of repair or replacement, at Hearthstone’s
option, of any covered defect in the Woodstove. When the Original Purchaser contacts a Hearthstone Dealer,
the Dealer or Hearthstone, as the case may be, will instruct the Original Purchaser to
either
return the defective
part, or the entire Woodstove (if needed), with shipping prepaid, to a Dealer or Hearthstone
or
allow a Dealer to
make a service call at the place where the Woodstove is located. In the event the Original Purchaser refuses to
allow a Dealer to make a service call, a Dealer or Hearthstone, as the case may be, will request that the Original
Owner return the defective part, or the entire Woodstove (if needed), with shipping prepaid, to a Dealer or
Hearthstone.
Notwithstanding any other provision of this document, the Original Purchaser shall pay for
any travel fees and service charges related to a Dealer’s service call
.
Parts:
Hearthstone will replace through an authorized dealer, defective parts covered by the foregoing
warranties at no charge.
Labor:
Within the first (1
st
) year after the Purchase Date, Hearthstone will pay for warranty labor performed by
an authorized Dealer at Hearthstone’s published labor rates in effect at the time the labor is performed.
Thereafter, the Original Purchaser is responsible for the cost of labor.
Shipping cost for parts:
Within the first ninety (90) days after the Purchase Date, Hearthstone will pay for the
shipping of Woodstove parts covered by any of the foregoing warranties to and from Hearthstone or an
authorized Dealer, as the case may be. Thereafter, the Original Purchaser is responsible for all shipping costs
related to shipping Woodstove parts to and from Hearthstone or an authorized Dealer, as the case may be.
Shipping cost for the Woodstove:
Within the first (1
st
) year after the Purchase Date, if the Original Purchaser
is instructed to return the Woodstove to Hearthstone or an authorized Dealer for repair, Hearthstone will pay fifty
percent (50%) and the Original Purchaser will pay fifty percent (50%) of the shipping costs related to shipping
the Woodstove to and from Hearthstone or an authorized Dealer, as the case may be. Thereafter, the Original
Purchaser is responsible for one hundred percent (100%) of all of the shipping costs related to shipping the
Woodstove to and from Hearthstone or an authorized Dealer, as the case may be. Notwithstanding any other
provision of this document, in no event will Hearthstone pay for any Dealer fees or other fees for pick up or
delivery of the Woodstove returned for repair; the Original Purchaser shall be responsible for any such fees.
WARRANTY REGISTRATION
The Original Purchaser can complete their warranty registration on our website at
www.hearthstonestoves.com
,
or send a completed and signed Warranty Registration Form, which is enclosed in the Woodstove warranty
packet, to the following address:
Hearthstone Quality Home Heating Products, Inc.
Warranty
Department
317
Stafford
Avenue
Morrisville, VT 05661
NOTE: SENDING IN THE SIGNED WARRANTY REGISTRATION FORM IS NOT REQUIRED AS A
CONDITION OF WARRANTY COVERAGE OR HEARTHSTONE’S PERFORMANCE.
