1-800-221-2099 • www.HearingHelpExpress.com
13
If your hearing aid is:
WHISTLING (FEEDBACK)
1. Turn the volume down, it may be set
too high (pg. 10).
2. Use program setting #3 (pg. 10).
3. Check that your eartip is inserted
correctly (slim-tube style pg. 7 –
standard fit style pg. 9).
4. Try a different size eartip (slim-tube
style pg. 6 – standard fit style pg. 8).
or call customer service for other
options.
5. Verify that the tubing is attached
correctly and is both soft and in good
condition. If the tubing has hardened
or is damaged, it should be replaced
(slim-tube style pg. 5 – standard fit
style pg. 8).
6. Your Apollo-6205 may briefly whistle
when a hand, hat or other object is
near it or when you are inserting and
removing the hearing aid.
1. Check that the battery is inserted
correctly (pg. 4).
2. Try a fresh battery.
3. Clean your Apollo-6205, microphone
ports, and eartip (slim-tube style
pg. 11 – standard fit style pg. 12).
4. If your Apollo goes dead periodically,
but comes on after several hours of
rest, the problem may be a build-up
of humidity. Try storing it in a DryAid
dehumidifier when not in use. Call
toll-free to order.
If your Apollo-6205 requires service, send it to:
Hearing Help Express
1714 Sycamore Rd • PO Box 586 • DeKalb, IL 60115-0586
If your hearing aid is:
WEAK, DISTORTED, DEAD
1. Call 1-800-221-2099 for
authorization before returning
your hearing aid for repair.
2. Enclose a note with your name,
address, phone number and a
description of what is wrong with
your device.
3. Pack your device securely in a
sturdy box. (Do not mail your
hearing aid in an envelope,
they could be destroyed during
shipment). We recommend
insured mail or UPS for your
protection.
Troubleshooting your Apollo
Service
