8. MAINTENANCE & TROUBLESHOOTING
No daily maintenance is required. Or to maintain the condition of the alternating mattress
system, service the system regularly according to the schedule recommended by your
distributor. This equipment should only be serviced by a qualified and authorised technicians.
For common trouble shooting tips please refer to the table below.
Symptom
Inspection Procedures
Possible Solution
The control unit is not
functioning
1. Check for power source
connection
2. Check for blown fuses
1. Connect to proper power
source
2. Replace fuse
3. Refer to qualified service
technician if problem persists
PRESSURE LOSS LED is
constantly illuminated or
the mattress is not inflating
while control unit is in
operation
1. Check for air leak from
air hoses connections.
2. Check for CPR valve
3. Check for air leak from
air cells
1. Ensure all connections are
properly secured
2. Ensure CPR valve is set to
“CLOSE” position
3. Replace damaged air cell if
necessary
4. Refer to qualified service
technician if problem persists
Pump is noisy
1. Make sure pump is
resting against a solid
surface
1. Reposition the pump
2. Refer to qualified service
technician if problem persist
If the problem is not resolved, please contact your sales representative for advice.
5. CLEANING & DISINFECTION PROTOCOL
It is very important to have a strict cross infection, cleaning and disinfection policy in line with
current Hospital/Nursing Home infection control guidelines.
1. Remove the bedding.
2. If necessary, inflate the mattress.
3. Ensure that the power unit is off.
4. Unplug the power cord from the wall outlet.
5. Ensure that the underside of the mattress is clear of all sharp objects.
6. Examine the surface of the power unit and mattress assembly components for visible
blood or body fluids.
7. Perform one of the following:
- If blood is present, decontaminate the whole mattress product in line with current
hospital or Nursing Home Guidelines.
- If blood is not present, remove any soil from the cover with paper towels.
NOTE:
Check underside of cover for ‘strike-through’. If grossly soiled, the cover should be
removed, cleaned and decontaminated.
8. Using a clean sponge or paper towel, wipe down the cover surface and cells with a diluted
detergent solution or recommended cleaner disinfectant or other germicidal detergent
solution.
9. Cleaning and disinfection may be carried out on the cover with hand hot water and a
neutral detergent or with a sodium hypochlorite solution (0.1% or 1000 parts per million
available chlorine).
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