Frequently asked questions about San Remo
Contact
Boxford Holland b.v.
P.O. Box 275, 8000 AG
Zwolle, Nederland
In case of questions, please visit our website
www.service.shop.nl or send an email to [email protected]
16
Problem
Cause
Solution
No coffee comes out of the
equipment
There is no water in the tank
The water tank is not properly
connected
The coffee pad holder is stopped
up
Fill the tank with cold water
Push the tank down well, so that it
is properly connected
Remove the coffee pad holder
from the equipment and remove
the blockage.
The coffee comes out only drop-by-
drop from the equipment
The coffee is ground too fine and
is therefore too compact
Calcium deposits have stopped up
the machine
Only use coffee pads of good
quality
Decalcify the machine according to
the instructions for use
No hot water comes out of the hot
water spout
The selection switch is still in the
Coffee position
Water supply is stopped up with
calcium
Place the switch in the Hot Water
position
Decalcify the machine according to
the Instructions for Use
The pump makes an unusual noise
There is no water in the tank
The water tank is not properly
connected
Fill the tank with cold water
Push the tank down well, so that it
is properly connected
The San Remo coffee & tea partner
does not function at all
The plug is not connected
On/Off switch is in the Off position
Insert the plug into the socket
outlet
Switch on the On/Off switch
The San Remo coffee & tea partner
gives weak coffee
The handle has not been properly
fixed
Place the handle fully in the locked
position as indicated
