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2 Year Guarantee
(a) give us notice in writing of your intention to claim under the guarantee during the
Guarantee Period, and do so within a reasonable time after finding that some or all of the
Products do not comply with the guarantee set out in paragraph 2;
(b) show that the Products that you claim are defective, have been examined by a HDA
Pro or other authorised or suitably qualified installer, and that they have[MG3] confirmed
in writing that the suspected defect in the Products stems solely from a fault in the HDA
hardware;
(c) give us a reasonable opportunity to examine the Products in question;
(d) provide us with an order number and a dated sales or delivery receipt from an HDA
Distributor, HDA Pro or other authorised dealer, reseller or installer of the Products.
(e) obtain from us in advance of returning the Products a return merchandise
authorisation and/or case number[MG4] ; and
(f) (if asked to do so by us) return such Products to our place of business at our cost.
CIRCUMSTANCES WHERE YOUR GUARANTEE DOESN’T APPLY
6. We shall not be liable for the Products’ failure to comply with the guarantee set out in
paragraph 2 in any of the following events:
(a) If you make any further use of the Products after giving us notice of an issue in
accordance with paragraph 5;
(b) the defect arises because you failed to follow our oral or written instructions as to the
storage, installation[MG5] , use and maintenance of the Products;
(c) the defect arises as a result of your use of the Products with any other software or
hardware that is not compatible with the Products;
(d) the products are used by you for any commercial purpose, including rental or
demonstrative purposes;
(e) you alter or repair the Products without the written consent of HDA;
(f) the defect arises as a result of an act of god, fair wear and tear, or your misuse, abuse,
unreasonable use, wilful damage, negligence, or abnormal storage of the Products or by
any other causes unrelated to defective hardware or manufacturing;
(g) where the serial number has been altered, defaced or removed;
(h) where the warranty seal on the system has been altered, defaced or removed; or
(i) where the Products differ from their description as a result of changes made to ensure
they comply with applicable statutory or regulatory requirements.
TRANSFERRING YOUR GUARANTEE TO SOMEONE ELSE
7. HDA will not accept any liability under such guarantee unless you are the original
customer or can produce a letter or chain of letters from the original customer and
subsequent customers (where appropriate) transferring the benefit of the guarantee to
you.
PRODUCTS THAT ARE NOT COVERED BY THIS GUARANTEE
8. This guarantee does not cover products sold and clearly marked “as is”, “B-grade”, or
with faults. This guarantee does not apply to any system software that is preinstalled in
the HDA hardware, or is subsequently provided via update or upgrade releases. Any and all
HDA software is licensed to you under the terms of a separate end user licence agreement
found here: https://hdanywhere.com/legals
HOW THIS GUARANTEE WORKS WITH OUR EULA
9. We may void this guarantee if we reasonably believe that the HDA system has been
used in a manner that violates terms of our separate End User Licence Agreement (EULA)
for the HDA software. You assume all-risk and liabilities associated with the use of third
party products in conjunction with the Products.
YOUR STATUTORY RIGHTS
10. This guarantees is in addition to your statutory rights (including under the Consumer
Rights Act) which are not affected by this guarantee
GENERAL TERMS OF THIS GUARANTEE
11. Except as provided in this guarantee, we shall have no liability to you in respect of the
Products’ failure to comply with the guarantee set out in paragraph 2.
12. We reserve the right to amend or withdraw this guarantee at any time although for the
avoidance of doubt any guarantees that are in existence at such a time will be honoured.
13. These Conditions shall apply to any repaired or replacement Product supplied by us.
GUARANTEE CONTACT INFORMATION
To contact ([email protected]) or call HDANYWHERE Technical Support (call
charges will depend on your telephone provider. Please check with your operator for
exact charges).The team is available 9am - 5pm weekdays. To help us handle your query
promptly, please have your invoice number and model SKU and serial ready.
